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General Motors Company (GM) Q1 2022 Earnings Call Transcript

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General Motors Company (NYSE: GM) Q1 2022 earnings call dated Apr. 26, 2022

Corporate Participants:

Ashish Kohli — Vice President of Investor Relations

Mary T. Barra — Chair and Chief Executive Officer

Paul Jacobson — Executive Vice President and Chief Financial Officer

Kyle Vogt — Chief Executive Officer of Cruise

Daniel E. Berce — Senior Vice President and President and Chief Executive Officer, GM Financial

Analysts:

Joe Spak — RBC Capital Markets — Analyst

Rod Lache — Wolfe Research — Analyst

Dan Levy — Credit Suisse — Analyst

Mark Delaney — Goldman Sachs — Analyst

Itay Michaeli — Citi — Analyst

John Murphy — Bank of America — Analyst

Adam Jonas — Morgan Stanley — Analyst

Emmanuel Rosner — Deutsche Bank — Analyst

Ryan Brinkman — JPMorgan — Analyst

Brian Johnson — Barclays — Analyst

Philippe Houchois — Jefferies — Analyst

Presentation:

Operator

Good afternoon, and welcome to the General Motors Company First Quarter 2022 Earnings Conference Call. [Operator Instructions] As a reminder, this conference call is being recorded Tuesday, April 26, 2022.

I would now like to turn the conference over to Ashish Kohli, GM’s Vice President of Investor Relations. Please go ahead.

Ashish Kohli — Vice President of Investor Relations

Thanks, Sue. Good afternoon, everyone, and thank you for joining us as we review GM’s financial results for the first quarter of 2022. Our conference call materials were issued this afternoon and are available on the GM Investor Relations website. We are also broadcasting this call via webcast.

Joining us today is Mary Barra, GM’s Chair and CEO; and Paul Jacobson, GM’s Executive Vice President and CFO. In addition, Dan Berce, President and CEO of GM Financial; and Kyle Vogt, CEO of Cruise, will be joining us for the Q&A portion of the call.

Before we begin, I would like to direct your attention to the forward-looking statements on the first page of our presentation. The content of our call will be governed by this language.

And with that, I’m pleased to turn the call over to Mary.

Mary T. Barra — Chair and Chief Executive Officer

Thanks, Ashish, and welcome to General Motors, and good afternoon, everyone. Today, my remarks will focus on the ways in which the disciplined approach to our transformation is fueling momentum that will establish General Motors as an EV and AV leader across our product portfolio, our patented Ultium platform and our supply chain in addition to other initiatives. But I want to begin by thanking our employees, our dealers, our suppliers and our unions for helping us deliver yet another strong quarter, a clear measure of the momentum we have. Our strong earnings in the first quarter were very similar to a year ago, and they show that we deliver on our commitments.

Going forward, we have many revenue and cost opportunities to deliver our full year guidance, which we are affirming today.

Last quarter, we discussed our plans to launch more EVs faster because they are catalysts for our growth. We have been very deliberate in our approach to get EVs right and to get solutions that are scalable and position us for leadership in key segments like pickups, luxury and affordable EVs, and deliver programs and services that support margin expansion. This includes the dedicated EV engineering group we formed in 2019 to develop the Ultium platform, the software organization that we brought together and when we created that same year to generate more reoccurring revenue by leveraging connectivity and the foundation of that is our vehicle intelligence platform and now Ultifi; the EV growth organization we formed in 2020 to focus on the consumer experience and to take out inefficiencies of our distribution system; the three battery plants we are opening in the United States between this summer and 2024 with the fourth plant to be announced shortly; the creation of a sustainable, scalable and North America-focused EV supply chain to control our own destiny; and a manufacturing plant that leverages our talent and our scale, including the existing plants like Factory Zero, Spring Hill, CAMI and Orion; and also our close partnership with Honda, which includes both EVs and AVs.

We are now in a rapid launch cycle because of the investments we’ve made over the last several years. Taking these steps has allowed us to establish an unparalleled foundation on which to execute and scale. Because of this, our drive to produce 400,000 EVs in North America over the course of ’22 and ’23 is underway. For example, in the short span of time, the Chevrolet, GMC and Cadillac brands will launch six high-volume EV products into luxury, SUV and truck segments, all enabled by Ultium. We are also working on a fully electric Corvette, as Mark shared yesterday, as well as an electrified Corvette that will arrive next year. And I have to tell you, the response has been overwhelming.

So by the end of 2025, we will have installed capacity to build 1 million EVs in North America, representing approximately $50 billion in annual revenue. And we will have three EV programs in North America, each with annual production volumes of more than 125,000 units with opportunities to expand. This is a great start toward delivering our $90 billion of EV revenue by 2030.

Cadillac will be our first all-electric brand, and its journey began last month with the production launch of the LYRIQ. Unlike all of our EV entries to date, the response has been very strong. We will begin taking orders for the full range of LYRIQ models on May 19, and production at Spring Hill will accelerate through the second half of the year and into 2023. And I have to tell you, I was at the plant last week and the LYRIQ looks absolutely great.

We will also have more affordable models that will be a major source of growth for Chevrolet and Buick. We are quickly regaining momentum with the Bolt EV and EUV now that production has resumed. In fact, we plan to produce more than 50,000 Bolt EVs this year for global markets, including a record 40,000 deliveries in the U.S. The first high-volume Ultium-based SUVs for Chevrolet will launch next year.

Chevrolet has already previewed the all-electric Blazer SS, its first fully electric SS model. We’ll reveal the full vehicle in July, and it goes into production mid next year. In early fall, we will reveal the Equinox EV, and the launch is scheduled just after the Blazer EV. With a starting price of around $30,000 MSRP, the Equinox EV is a true white space opportunity for us since most affordable EVs from Chevy’s competitors start at $40,000 or more. Of course, our biggest growth opportunity in North America is in trucks. We have led the industry in full-size pickup sales for the last two years, and we will lead in EV pickups as well. We’ll do it by leveraging the capability and flexibility of our purpose-built Ultium platform and decades of truck design and engineering expertise as well as extensive customer insights.

The GMC HUMMER EV Pickup is just the beginning. People who have driven the HUMMER EV confirmed it is a super truck. One media influencer said, “You somehow mixed the Raptor, TRX, Bronco and Wrangler all in one package, made it electric and better than all of them.” We agree.

March was our best month for the HUMMER EV reservation since we unveiled the SUV a year ago. We now have more than 70,000 reservations for the pickup and SUV models, and we are accelerating production through 2022 and into 2023. You will see many of the HUMMER EV’s best attributes available in the Chevrolet Silverado EV, including superior range, faster fast-charging capability, four-wheel steering, Super Cruise and a larger, far more flexible pickup cab and bed compared to our closest competitor.

Just yesterday, we shared that Ultium vehicles, including the HUMMER EV and Silverado EV, have a new patented energy recovery system that uses heat from the battery packs to optimize range, performance, charging times and passenger comfort without adding mass or cost. These are the kinds of Ultium platform innovations that are driving a surge in Silverado EV demand and are an example of the benefits of taking the time to establish a dedicated and scalable platform.

We are now at 140,000 reservations and growing, including retail customers in nearly 400 fleet operators, up from 240 last quarter. Production of the Silverado EV will begin at Factory ZERO in Detroit-Hamtramck in just 11 months, followed by Orion Assembly in 2024. We will begin building preproduction Silverado EVs in a matter of weeks. The supply chain supporting our EV production will also be a competitive advantage for us.

Our strategy is to control our own destiny. So we forge long-term strategic relationships. We have invested alongside industry leaders and start-ups alike. And we are sourcing as much as possible from North America and strong trading partners like Australia. This includes rare earth material, permanent magnets, cathode active material and lithium as well as the cobalt agreement we announced this month with Glencore. We’re also in the process of securing additional long-term supply agreements for nickel.

Even as we scale our EV and AV businesses, which currently account for about 80% of our product capital spend, the earnings power of our ICE business will grow. In the first quarter, for example, we launched new versions of the Chevrolet Silverado and the GMC Sierra. These trucks have new designs, technology and improved functionality, including a new 13.4-inch infotainment screen on most models, Super Cruise with hands-free trailering and new off-road and premium models like the Silverado ZR2 and the Sierra Denali Ultimate. To help meet demand, we will add a third shift at our Oshawa assembly plant during the summer to build both light-duty and heavy-duty models.

At the same time, we are executing major reductions in complexity and engineering expense across our ICE portfolio. For example, we compressed the footprint for today’s Equinox and Terrain from three to two plants, enabling us to create white space capacity for EV expansion. We also achieved about a 70% parts sharing and reuse on these models, along with more than a 90% reduction in build combinations. We sharply reduced build combinations of the Silverado as well, and we’re applying these significant cost avoidance strategies across all of our next-gen ICE programs. For example, our next-generation Traverse, Enclave and Acadia will have one-third fewer unique parts and launch with higher EBIT than today’s models.

I’d like to wrap up with an update on Cruise. During the quarter, we took the opportunity to increase our ownership position to approximately 80% because we are extremely bullish on the team’s rapid progress toward commercialization. As Kyle shared on our last call, Cruise continues to make great progress safely and deliberately expanding its full driverless operations in San Francisco. Cruise is now operating in about 70% of the city and is moving toward operating 24/7 across the entire city by the end of this year. Already, the fleet has traveled about 40 times the distance from San Francisco to New York City, all in driverless mode and all in a highly complex environment. This includes several hundred rides for members of the public. We’ll have more Cruise news to share as it completes a permitting process to charge for rides in San Francisco and as the Cruise Origin launch at Factory ZERO approaches.

And now I’d like to turn the call over to Paul.

Paul Jacobson — Executive Vice President and Chief Financial Officer

Thanks, Mary, and good afternoon, everyone. Thank you for taking the time to join us today. We delivered a very strong first quarter, including over 10% year-over-year revenue growth, fueled by robust demand for our products, especially for our full-size trucks and SUVs. Our plants were largely running regular production as the team worked to overcome semiconductor and other supply constraints.

Strong customer demand for our products has continued into April, with most vehicles continuing to turn immediately as they arrive at dealers. As Mary highlighted, we’ve continued to take strategic actions designed to create long-term shareholder value and prioritize investments in EVs and AVs that will help accelerate our growth.

In the case of Cruise, we utilized approximately $3.5 billion in cash to capitalize on an opportunity to increase our ownership percentage from just over 60% to approximately 80% at a very attractive private market valuation. Our increased ownership percentage in Cruise triggered a reconsolidation for income tax purposes and lowered our expected full year adjusted effective tax rate by 3 percentage points to approximately 20%. As a result, and to be transparent, we increased our full year EPS diluted adjusted guidance by $0.25 to address this. This transaction is directly in line with our capital allocation priorities to invest in businesses that drive outsized growth opportunities given the tremendous long-term potential we see at Cruise.

Now let’s turn to Q1 results. We generated $36 billion in revenue, $4 billion in EBIT adjusted, 11.2% EBIT adjusted margin and $2.09 per share in EPS diluted adjusted. These results demonstrate the resiliency of the team and our ability to mitigate the impacts of higher commodity costs as well as investments in our growth in EV transition. In fact, our results were similar to the first quarter of last year despite $2.5 billion in higher costs, highlighting the strength of our products and the demand environment.

Sequentially, we saw growth in total company wholesale volumes of 12% from Q4 2021. We recognize the consumer is facing inflationary pressures. However, we continue to see ongoing strong customer demand for our vehicles, including our refreshed full-size pickup trucks, as Mary mentioned.

We were able to protect against significant plant downtime, and the team worked effectively to minimize the impact of continued short-term disruptions from semiconductor and other challenges. Overall, we see the availability of semiconductors continuing to improve and are working closely with our supply chain partners to help deliver our full year total company wholesale volume goal of 25% to 30% growth.

Adjusted automotive free cash flow was breakeven for the quarter, an improvement of $1.9 billion year-over-year, driven by favorable working capital, partially offset by higher capex and nonrecurrence of a GM Financial dividend during the quarter.

Now let’s take a closer look at North America. In Q1, North America delivered EBIT adjusted of $3.1 billion, flat year-over-year, driven by strong pricing on our full-size trucks and SUVs, offset by higher commodity costs and investments in growth. We’re also pleased to achieve EBIT-adjusted margins in North America of 10.7%, on-track with our 2022 full year guidance of 10%.

New vehicles have continued to turn very quickly, and U.S. dealer inventories remained tight at around 270,000 units with much of this inventory in transit. That grounded inventory on dealer lots is less than 15 days.

We continue to see ATP increases across our vehicle segments, including year-over-year increase of 10% for trucks and 20% for crossovers. While the first quarter presented challenges for commodity and logistics costs, our teams are working effectively to manage these dynamics. We have contractual protections in place for some commodities to help ensure supply and to provide some protection against cost volatility.

We also made some proactive decisions early in the year to bolster our supply and provide pricing protection. For example, we secured palladium inventory that is sufficient to meet our production needs through the end of this year. Through these actions, our commodity and logistics headwinds year-over-year came in line with our expectations at around $1 billion in Q1.

Consistent with prior guidance, we saw increased investments, primarily in engineering and software development resources as we continue to vertically integrate to help drive revenue from our new hardware and software platforms.

Now let’s move to GM International. GMI delivered first quarter EBIT adjusted of $300 million, results consistent with Q1 2021. This included $200 million of equity income in China, down $100 million year-over-year, driven primarily by recent COVID impacts, partially offset by stabilization in pricing and continued cost actions. EBIT-adjusted in GMI, excluding China, was $100 million, up $100 million year-over-year, with results driven by both favorable volume, pricing and mix, partially offset by commodity and semiconductor impacts. We continue to see momentum in the international business, and I’m really proud of the work that the team has been doing.

A few comments on GM Financial and corporate expenses. GM Financial delivered solid results again driven by strong used vehicle prices and favorable credit performance, with Q1 EBT adjusted of $1.3 billion, up $100 million year-over-year. Used vehicle prices were modestly lower sequentially in Q1 to Q4, but we would not expect to see an impact unless used car values decline another 10% to 15% from current prices.

Corporate expenses were $400 million in the quarter, almost exclusively driven by differences in year-over-year mark-to-market changes, which also includes the full year — or the first quarter profitability for the whole company.

Moving to Cruise. As I mentioned earlier, we captured an opportunity in Q1 to acquire additional shares in Cruise, and we also initiated a program to provide an ongoing liquidity opportunity for Cruise employees. The liquidity opportunity included a modification to existing equity awards to remove the requirement for liquidity event vesting, resulting in Cruise recognizing a $1.1 billion compensation expense in Q1 for the awards that would have previously reached their time vesting threshold. We treated this expense as special for purposes of EBIT adjusted given the expense would have been recognized previously under the modified terms.

Going forward, future stock compensation expenses at Cruise will be recognized over the vesting period in earnings. Inclusive of the incremental stock compensation expenses, we expect full year 2022 expenses at Cruise to be approximately $2 billion.

Turning to our 2022 outlook for the calendar year. We have a number of tools at our disposal as we’ve demonstrated to help offset higher costs and are taking active steps to ensure that we deliver on our full year 2022 guidance range of EBIT adjusted of $13 billion to $15 billion and North American margins of 10%. We’re utilizing similar strategies as we have in the past to offset these commodity and logistics costs, which are currently projected to be approximately $2.5 billion higher than the $2.5 billion included in our original guidance earlier this year. These strategies include pricing actions as well as holding additional inventory of key commodities to manage price and global trade volatility. And as Mary mentioned, we’re also being proactive in finding cost efficiencies throughout the company.

In summary, we’re off to a good start to the year, and the team is laser-focused in a dynamic environment while, at the same time, executing on the launch of the Cadillac LYRIQ, accelerating production of the GMC HUMMER EV and preparing for our future mass-market EV product launches.

We are making the right long-term strategic decisions for the business, executing on our transformation that will support the long-term earnings power of the company and creating significant value for the shareholders.

We are very optimistic about the future of the company and our vision of an all-electric future.

I will now turn it back over to Mary for one last comment.

Mary T. Barra — Chair and Chief Executive Officer

Thanks, Paul. I’ve said many times that the resiliency and creativity are drivers for our success, so is accountability. One reason why Cruise has accomplished so much so quickly is that the team is inspired by its mission, and everyone has a financial stake in the company’s success.

The new equity compensation program Cruise created is designed to reinforce its culture and to help to continue to attract the best and the brightest talent. Kyle Lagunas [phonetic] has been very well received, and it will help keep everyone focused on the mission at hand.

At GM, our compensation has always been driven by the company’s success, and no one should doubt our commitment to lead in EVs or the passion our team has for that mission. That’s why this is the right time to directly link a significant part of the long-term compensation for me and every other GM executive to meeting our EV goals.

Starting this year, we have added metrics for EV volumes in North America, EV launch timing and EV launch quality to our existing EBIT margin and total shareholder return measures. The metrics are in place now, and they will appear in our proxy statement, which we’ll file on April 29, but I wanted to share the news today to underscore our commitment to our EV future.

Now Paul and I are happy to take your questions.

Questions and Answers:

Operator

[Operator Instructions] Our first question comes from Joe Spak with RBC Capital Markets. You may go ahead.

Joe Spak — RBC Capital Markets — Analyst

Thanks for the time. Mary, in your letter, you astutely highlighted that EV supply chain is important to control your own destiny, and you’ve made some important announcements here in lithium cobalt. It sounds like something is coming on nickel. Can you help us a little bit, though, on like the timing for those agreements? And assuming all goes to plan, like how much raw input is already secured for that 400,000 units over that ’22 to ’23 time frame?

Mary T. Barra — Chair and Chief Executive Officer

So Joe, I’m not going to get into specific quantities. But what I would say is with all the work that we’re doing, we feel very confident that we’re going to be able to hit the 400,000 between ’22 and ’23 and get to 1 million units in North America and an additional 1 million units in China by 2025. And we’re even working on the ’26 to ’30 time frame as we have pretty aggressive targets for our EV growth during that time.

So again, there’s tremendous work that has gone on. It’s been going on for well over a year, and we’ll continue to announce things, not when we start working on them but when we have signed agreements. So again, I think this will be a competitive advantage for General Motors.

Joe Spak — RBC Capital Markets — Analyst

On pricing, you talked about the strong pricing opportunity. I guess I want to talk about pricing a little bit in the context of two different realms of your EV portfolio. First, is there scope? And do you need to rethink pricing on the Silverado given what we’ve seen on input costs? And then second is the $30,000 Equinox EV, and I understand that’s sort of an entry point, low-end trim, but is that even still possible in today’s cost environment?

Mary T. Barra — Chair and Chief Executive Officer

I think it is, Joe. I mean we understand affordability for those customers, and we’re going to work to work the equation work. The advantages that we have because of the scale that we’re going to have, the continued work we do on improving the next-generation chemistries for Ultium, so we’re not walking those prices back — or up, I should say, I guess.

Joe Spak — RBC Capital Markets — Analyst

Thanks.

Operator

Thank you. The next question is from Rod Lache with Wolfe Research. You may go ahead.

Rod Lache — Wolfe Research — Analyst

Hi, everybody. Thanks for taking my question. I wanted to just ask about inflation. And in North America, we’re seeing levels of inflation that we haven’t seen for decades. And I was hoping you might be able to just talk to us high level about how that affects GM’s strategy over the intermediate term. I see that you’re expecting a 10% margin this year. As this kind of evolves and inventories normalize, rates go up, does this inflationary cost environment affect your ability to sustain this? Or maybe just talk to us a little about how you’re thinking about that.

Paul Jacobson — Executive Vice President and Chief Financial Officer

Hey, good evening, Rod. Thanks for the question. I think when you look at the track record of the company over the last couple of years, we’ve been able to pass through the inflationary pressures that we’ve seen to the customer. And that’s really, I think, on the backs and the strength of the products that we’ve offered. Certainly, lower inventory levels have helped that in the short run.

So I think it’s been a very good tool for us. I think the billion-dollar question is what happens when inflation is too much. And the thing we have to remember is these variables don’t move independently. So in a world where we start to see inflation taking a toll on a consumer, you’d also expect there to be some reduction in commodity prices, etc., reflecting macro demand trends.

So I think we’re watching it very closely. And I think the message to take away from our first quarter performance as well as going back through 2021 is the team has been very nimble and adept at managing through this. And that’s the confidence that we have today, at least as we’ve given our guidance revision — or our guidance reaffirmation, sorry.

Rod Lache — Wolfe Research — Analyst

So just to clarify, is there any change going forward in the company’s strategy as you sort of anticipate that — those effects on the consumer and rates going higher? And just as a follow-up, you had $2.2 billion of higher costs in North America in the quarter. Can you just give us a little bit more color on what was in that? It sounds like you had $1 billion of commodity and now it’s $5 billion for the year. You’re seeing similar increases over the course of the year from supplier content costs?

Paul Jacobson — Executive Vice President and Chief Financial Officer

Yes. I mean this is all based on sort of current forward curves and our expectations on what we know today. And I’m not trying to evade your question, I’m just trying to simply state that the world is very dynamic right now, right? So what we don’t want to do is overreact to something that might not be here in six months or 12 months from now.

So I think what we’re doing and what the team has demonstrated, whether it’s commercially or on the cost front, is we’re doing the things necessary to hold the line in face of the pressure that we’re seeing. So as long as we continue to do that, I don’t think there’s any change in the strategy of how we’re executing that, and we feel comfortable with where we are right now.

Mary T. Barra — Chair and Chief Executive Officer

Hey, Rod, the only other thing I would add, too, is we are seeing very strong demand for General Motors products. I mean we have a new Chevrolet Silverado and GMC Sierra coming out. Very focused with what the customer is looking for. We think that’s going to continue to drive strong demand. And really across all of our products, whether it’s the Trailblazer, all the way up to the full-size pickups and our midsized use as well. So I think we’re going to continue to see, from a GM perspective, our product portfolio is very strong.

Rod Lache — Wolfe Research — Analyst

Okay. Thank you. And any color on just the supplier costs and whether those continue to increase from here?

Mary T. Barra — Chair and Chief Executive Officer

So from a supply base perspective, we continue to work with them. We have — we understand that the supply base is being impacted by the current environment, and we’re working with them in a very transparent manner to understand the specific impacts to their business and then working together to identify efficiencies to help mitigate the headwinds or other measures that we have that we can take to make sure — we need to make sure we keep a healthy and resilient supply base. So that’s the work that we have been — frankly, we do all the time, and we’ll continue to do that with our suppliers.

Rod Lache — Wolfe Research — Analyst

Thank you.

Operator

Thank you. Next, we have Dan Levy with Credit Suisse. You may go ahead.

Dan Levy — Credit Suisse — Analyst

Hi. Good evening. Thank you for taking the question. Mary, I want to just pick up on that last question, and this is just on the supply side. Maybe you could just walk us through the supply constraints and give us a sense of how to look at the different constraints out there. I think you mentioned semis, that’s going to ease in the second half. Where are we on semis?

And then as far as the Tier 2s, we’re hearing periodically of some challenges on the Tier 2. So maybe you can just talk through where the supply side is right now and at what point we can expect for you to return to full run rate production. I think on the prior call, you mentioned that you’d be at full run rate production in the back half of the year. And also if you could address if Europe poses a supply risk to you in any way.

Mary T. Barra — Chair and Chief Executive Officer

So let me start with the last question. Because we don’t have a presence in Europe, although we do see that as a tremendous growth opportunity for our EV portfolio as we go forward, we aren’t really seeing a lot of impact. We work with our suppliers and understanding their tiers to make sure. So our supply chain exposure from a European perspective due to the tragic situation in the Ukraine is fairly limited, and we work to mitigate any of those risks. So that’s from a Europe perspective.

From a semiconductor, we are on track. We think we’re going to see that 25% to 30% wholesale volume increase from last year to this year. And that will continue — it will continue to get better, H2 being better than H1. I’ll do — I do see a trail into 2023 with semis, but I think we’ll continue to mitigate that.

There’s other risks that we face on almost a daily or weekly basis with the supply chain that our team just continues to work and find solutions, find other sources. I couldn’t be more pleased with the work that they’re doing. So we’ll continue that focus.

And from a China perspective, we are seeing some — what we think are green shoots with the government looking — first of all, deeming automotive and the supply base to be essential and helping us find ways to keep production moving. And so with that, we think we’ll be — our current look, if that is executed as it’s been discussed, we think there’s an opportunity that will mitigate those lockdowns because we’ve really — or mitigate the effects from the lockdowns because it’s been a minimal impact so far. We recognize the situation is dynamic, though, so we continue to monitor on a daily basis.

So I guess, Dan, as I look overall, it’s a very dynamic situation. There is some volatility with everything that’s happening in the world, but we just try to get in front of it as quickly as we can and find solutions, which I think a proof point of us being able to do that is the strong results we had in Q1.

Dan Levy — Credit Suisse — Analyst

Great. Thank you. And then the second question, Mary, I want to go back to one of your presentations from one of the conferences a couple of years ago. And I think you noted at that conference that you were on track for the vehicle development process to essentially be cut in half, going from, call it, four years to two years.

I just want to ask if the EVs that you have in your portfolio and that are in your pipeline are tracking to this development pace. And to what extent we could potentially see accelerated time lines versus what you’ve announced. Or is there just a simple reality that some of the supply constraints or the supply chain dynamics are still limiting the development time to time from which you conceive a product at the time that it’s ready to start to ramp on production?

Mary T. Barra — Chair and Chief Executive Officer

So we delivered the HUMMER on time to what we said, and there were tremendous lessons learned. And I think this is the — one of the benefits coming from having a dedicated EV platform and the way that it’s a modular plug-and-play and the wireless battery control system, that we are able to take time out of the VDP, our vehicle development process, I already used the acronym. And so that will — we were able to, looking at that, pull the LYRIQ ahead nine months.

And so we’re definitely looking at every learning that we have from that. And so it gives me confidence that we have shortened the time. Now going from — and taking almost half the time out, I’m not ready to sign up that we’re going to go even quicker than that. And I’m not going to say that’s a supply base issue. When you’re developing an all-new vehicle and making sure it has the technology and that the customers expect, whether it’s Super Cruise or everything from a connectivity and the upgradability that Ultifi will enable, I think as we can continue on with the timing that we’ve demonstrated on HUMMER and the LYRIQ, and it — I think that’s — that we’re going to be focused. But that’s going to allow us to have a pretty rapid clip of product launches as you look at the HUMMER SUV is coming, the Silverado EV, the Equinox, the Blazer and the electrified Corvette.

And I would say another enabler of that is our manufacturing transition and the ability that we’re not starting from ground with — looking for a piece of property and then looking through the whole permitting process. We’re transitioning our manufacturing footprint. And not only does that give us a timing advantage on turning the facility over, which we’ve now demonstrated with Factory ZERO and with Spring Hill, but also, we have a trained talented workforce that we’re leveraging and is — again, based on my trip, I’ve been at a couple of our plants lately and they’re super excited with the new products they’re rolling out. So I think the speed that we’ve been able to bring EVs on is something that will continue.

Dan Levy — Credit Suisse — Analyst

Great. Thank you very much.

Operator

Thank you. Next, we have Mark Delaney with Goldman Sachs. You may go ahead.

Mark Delaney — Goldman Sachs — Analyst

Yes. Thank you very much for taking the question. The auto industry has been very successful at raising price in North America and at least if not more than offsetting some of the cost pressures. You mentioned in the call today, price being a potential tool to continue to offset the increasing cost pressures that you’re seeing this year. Can you talk about your confidence in being able to pass on higher prices to consumers, given some of the signs of weakness in consumer spending of late?

Paul Jacobson — Executive Vice President and Chief Financial Officer

Yes. Hey, Mark, thanks for the question. I think as we’ve talked about, the demand that we see for our vehicles is quite strong, with most vehicles essentially being spoken for as soon as they deliver to the dealerships. And you see that in the fact that while production is up, grounded inventory remains quite low.

So we’ve got really strong demand. I think the new pickups are also a big piece of that going forward. So whether the confidence is in the data we see and whether that’s unique to GM because of the high quality of our products, we haven’t seen any demonstrated weakness from that perspective going forward.

We have to be nimble, though. And as I mentioned to an earlier question, we have to watch that balance between the strength of the consumer as well as what we see in the input costs, etc., and making sure that we’ve got alignment on that. But as what the team has done is we look at both go-to-market strategies as well as cost reductions, and we’ve been targeting that. And I think the team has done a really good job. So we’ve got to be nimble and flexible. But right now, we see nothing but strength in the consumer and the demand for GM products.

Mark Delaney — Goldman Sachs — Analyst

That’s helpful, Paul. Thank you. And my other question was a follow-up on some of the comments you made about Cruise and the ability for employees to be able to monetize their holdings even while Cruise is private. Do you have any more details you can share on that? Any data points in terms of employee retention or recruiting given this ability for them to monetize their stakes? Thank you.

Mary T. Barra — Chair and Chief Executive Officer

Yes. Kyle Vogt is on the phone. So I think, Kyle, if you’d like to take that question?

Kyle Vogt — Chief Executive Officer of Cruise

Sure. Thanks, Mary, and thanks, Mark, for the question. So I guess what you’re getting at is, did this work? And the answer is unequivocally, yes. We’ve seen attrition go down substantially even early this year to pre-COVID levels, which is really good.

We also ran an engagement survey, and our engagement is up substantially compared to Q3 2021, the last time we measured it, and it was actually our largest jump ever. Career page visits are up substantially, and we have really favorable comments from existing employees and perhaps more importantly, candidates that are in the pipeline.

So the reactions exceeded our expectations, and that’s really what we hoped for given that this was specifically targeted to help us attract the world’s best talents can work on AVs but also retain the great talent that we have.

Mary T. Barra — Chair and Chief Executive Officer

All right. Thanks, Kyle.

Operator

Thank you. The next question is from Itay Michaeli with Citi. You may go ahead.

Itay Michaeli — Citi — Analyst

Great. Thanks. Good evening, everybody. So going back to pricing, maybe for Paul, I was hoping you can maybe help us to mention how much incremental pricing you’re kind of modeling for the rest of the year relative to Q1. And within that, sort of how much — is it sort of industry pricing strength just from the supply-demand tightness you talked about relative to GM-specific pricing opportunities from some of your new products like the new trucks that you’re rolling out? Because it does seem like you have some opportunity to narrow pricing gaps relative to segment averages. I’m just curious how much of that is playing into the outlook for the rest of the year.

Paul Jacobson — Executive Vice President and Chief Financial Officer

Yes. Thanks, Itay. Well, I won’t get into any specific pricing strategies about the future and what we’re doing. I think at the end of the day, as we said, the consumer demand for our products is quite strong. So when you look at the ability to capture price and demand from the content additions and the upgrades that we’ve made to the new model pickup trucks, that’s well within the strategy and certainly what we’ve seen going forward.

So I think there’s an industry component. As we said at the beginning of the year, we don’t expect industry inventories to increase substantially this year even in the face of our own higher production, which I think has been a little bit more robust than what we’ve heard from some of our competitors going forward.

So we think the supply-demand construct across the industry is good. And when you look at the combination of that with our products and what we’ve seen from our consumers, that’s what gives us some of that confidence going forward in terms of our ability to maintain where we are.

Itay Michaeli — Citi — Analyst

That’s helpful. And then just a follow-up on EV. And thank you for the updated disclosures on the reservations. Curious if you can kind of share where you’re seeing these reservations from a regional perspective and particularly around the coastal markets in the U.S. where your market share historically has been lower. So if you can maybe talk a little bit about the regional split in the EV reservations.

Mary T. Barra — Chair and Chief Executive Officer

Yes. We definitely are seeing not only new customers to General Motors, but we are seeing a focus from both the East and the West Coast where there already is a stronger demand. So what we predicted that we would see is because we tend to underperform from a — what I call our fair share perspective on the coast, we are seeing exactly what we said that, that was an opportunity for us to seize. We’re seeing that in the reservations and also bringing new people to the company.

Itay Michaeli — Citi — Analyst

That’s very helpful. Thank you.

Operator

Thank you. Next is John Murphy with Bank of America. You may go ahead.

John Murphy — Bank of America — Analyst

Good evening, everybody. And I apologize in advance, but I’m going to stick on pricing for a second. There are many layers of pricing, right? There’s the actual or the transaction price, the consumer pays. There’s the MSRP. Then there’s the invoice that you get paid from the dealer. And then there’s other things on dealer holdback and floor plan assistance that impacts some of the net price that you realize from the vehicles from your dealers.

So as you look at this, you’re benefiting from strong price, but your dealers are actually benefiting even more so with GPUs that are almost astronomical at the moment. I’m just curious if there’s any change in the way that you’re looking at the relationship in pricing to the dealers, maybe increasing invoice more than you’re increasing MSRP or changing floor plan terms or anything like that. Because there’s sort of the arguably egregious grosses on the dealer side that might be earned that might be better deserved by the folks that deploy billions of dollars of capital to generate it.

Mary T. Barra — Chair and Chief Executive Officer

So appreciate the question. And first of all, we do believe, over the long term, people will see that our dealer network is a competitive advantage. They’re highly experienced. We have not only the ability to meet the customer where they want, whether they want to do something completely online or actually go to the store, which cuts a lot of the customers. As we look at them, they still want to go in and literally kick the tires. But what we have been doing is working together to unlock efficiencies to find a better way to serve the customers and to leverage those efficiencies. So we both reduce the overall cost of sale as opposed to looking at how the pie is divided. And we’ve been very successful at doing that. As we roll out the new digital retail platform that we showed at Investor Day, I think that is going to be something that is going to be a huge enabler to reduce the cost of the sale. And again, we will share in that — a piece of that.

We’re confident in our plans, and we have the support of our network. We have over 95% of our Chevrolet EV dealers signing up to the platform and preparing for a phased rollout yet this year. And that’s going to give customers the opportunity. They can expect to have accurate, transparent pricing, and they also will be able to compare across dealers.

So we think that the work that we’re doing with our dealers, because we see them as a partner and making sure the customer has a overall exceptional customer ownership experience, is going to be a distinguisher.

John Murphy — Bank of America — Analyst

But Mary, I’m sorry, so as we think about the MSRP increases that may be announced, should we think about the invoice going up in a linear fashion with those MSRPs? I’m just curious because the invoice is obviously a lot different than the MSRP.

Mary T. Barra — Chair and Chief Executive Officer

Well, as we look at MSRPs, if we see — there’s a small handful of dealers that are not behaving consistent with the agreement we have with them. And we deal with them and they lose allocation. For the most part, our dealers are respecting the MSRP. I have actually had dealers send me letters committing to me that they’re doing that. So we address those handful of exceptions, but for the most part, I think that’s what customers will see.

John Murphy — Bank of America — Analyst

Okay. And then just a quick follow-up. I apologize. I might have missed it. The wholesale volume assumption that goes into the FY ’22 guidance, I haven’t seen it. Maybe I missed it in the press release or something. But I think you guys were talking about 25% to 30% before. Is that something that’s still being reiterated? Or is that — has that changed?

Mary T. Barra — Chair and Chief Executive Officer

Has not changed.

John Murphy — Bank of America — Analyst

Great. Thank you very much.

Mary T. Barra — Chair and Chief Executive Officer

And before we go to the next question, let me — I think in answer to Itay’s question, I found the information. For example, on the Silverado EV, 60% of the reservations are new to GM. 70% of the reservations are from East and West Coast. So I was — I didn’t want to quote the numbers without confirming them. But Itay, that’s the numbers behind my answer to your question. Operator, we can move on.

Operator

Thank you. Next, we have Adam Jonas with Morgan Stanley. You may go ahead.

Adam Jonas — Morgan Stanley — Analyst

Thanks, everyone. Hi, Mary.

Mary T. Barra — Chair and Chief Executive Officer

Hey, Adam.

Adam Jonas — Morgan Stanley — Analyst

Hi. You said there’s a handful of your dealers that are charging over MSRP. Could you be specific to give us a percentage of your volume that is transacting over MSRP in real time in North America?

Mary T. Barra — Chair and Chief Executive Officer

Adam, it is small. And like I said, we address it, especially those that — it’s a high, high number. So I don’t have a percent off the top of my head. But again, our dealers — and we have done a lot of work with our dealers over the last couple of years, especially as they sign into our agreements and make the investments necessary to sell EVs. So I’m very confident we have — we’ll continue to work with our dealers to serve the customer well and provide a great customer experience.

Adam Jonas — Morgan Stanley — Analyst

Okay, Mary. And then there are some EV peers of yours that are citing concerns that there will be — that there’s an emerging battery shortage, okay, or at least bottlenecks in the supply chain that could really limit the plan [Technical Issues] some of your remarks already, but I just want to ask it this way. Is there any part of your supply chain —

Mary T. Barra — Chair and Chief Executive Officer

Adam, you’re fading out. I heard you say, is there any part of your battery supply chain, and then you faded out.

Adam Jonas — Morgan Stanley — Analyst

Sorry. Is there any part of your battery supply chain that does present — that you think presents a risk to your volume targets at this point? I understand the situation is fluid, but I wanted to give you a chance to flag any area that’s getting a little extra attention from you.

Mary T. Barra — Chair and Chief Executive Officer

For the numbers that we put out, the 100,000 in ’22 and ’23 and the 1 million by 2025, barring something completely unforeseen, I think that’s where we are, and we’re working to find upside opportunity.

Adam Jonas — Morgan Stanley — Analyst

Thanks, Mary.

Mary T. Barra — Chair and Chief Executive Officer

Thanks, Adam.

Operator

Thank you. Next, we have Emmanuel Rosner with Deutsche Bank. You may go ahead.

Emmanuel Rosner — Deutsche Bank — Analyst

Thank you very much. I was hoping you could help me better understand the outlook for this year, the way you see it now versus maybe two or three months or so ago. So it seems on the cost side at least, the commodities are maybe $2.5 billion, a larger headwind than you saw a few months ago. What are the offsets here? I think at the time, you were thinking pricing would remain strong, but not necessarily up year-over-year. Are you thinking now pricing could actually be up?

And then on the cost efficiency side, can you maybe talk about some of the opportunities that you have to create some of these offsets? And then just one more on this. Is it also a function of where within the guidance you saw here [phonetic]. Your base case, obviously, it’s a $2 billion wide EBIT guidance. So is it also the case that you may have thought you would be at the higher end and now you’d be at the lower end? Or is that not the case at all?

Paul Jacobson — Executive Vice President and Chief Financial Officer

Hey, Emmanuel, thanks for the question. So I think it’s a combination of things. Yes, we’ve talked about the $2.5 billion of incremental pressure. We hadn’t commented specifically about the assumptions in terms of pricing. But I think what you’ve heard from us today is that we’re reasonably confident about the pricing environment and the demand that we see for GM vehicles and what we’ve been able to achieve. And we talked about in the prepared remarks about the price increases we’ve seen year-over-year from that perspective.

The second piece of it is, going back to what we said about the full year, we talked about a couple of billion dollars of discretionary cost increases related to putting in the foundation for future growth. There’s room to prioritize within that in terms of understanding what’s converting to revenue sooner rather than later and making sure that we maintain flexibility. I think if you go back to our remarks, we talked about — we were putting that cost inflation in because we had the comfort around the environment at the time.

And while we’ve seen cost pressures on inflation, it allows us to go in and continue to manage that going forward. So between using that discretion and prioritizing new ads as well as looking at core cost improvement in the businesses we’ve done, I think the track record of the company is really, really strong. Go back to the programs that we did, the $4 billion to $4.5 billion that we said was done by 2020. The work that we’ve done in GMI by improving profitability, almost $2 billion over where it was in 2018 points to the team’s ability to do that.

So while we haven’t done an aggregate number that some of our competitors have done, I think when you look at the ability of the team to execute and the results that we’ve posted over the last several quarters in the face of this adversity, I think the team should get some credit for that.

Emmanuel Rosner — Deutsche Bank — Analyst

Understood. And then just quickly the second part about where in the guidance you sort of feel more comfortable. And then as a follow-up question, I was hoping to ask on the Cruise recurring liquidity program. Are you able to give us some early data on how popular that has been, who has — or how many employees have availed themselves of the opportunity? And what is the expected, I guess, liquidity cost to GM this year?

Paul Jacobson — Executive Vice President and Chief Financial Officer

Yes. I’ll take the first part, which is actually the second part of your first question. But I think we’re just — we’re comfortable with the 13% to 15%, as we’ve said that from the beginning. And there’s a lot moving around, as we’ve said from the beginning of the year. And nothing has changed from that perspective.

So I would say that we’re in a very similar spot to where we were in an earlier quarter. The inputs and the outputs may change considerably, but I think we’re pretty consistent with where we’ve been.

Mary T. Barra — Chair and Chief Executive Officer

And on the Cruise question, it’s just — it’s really too early in the first tender offer to start giving any of those numbers. So just it’s too early to share anything there.

Emmanuel Rosner — Deutsche Bank — Analyst

Understood. Thank you.

Operator

Thank you. Next is Ryan Brinkman with JPMorgan. You may go ahead.

Ryan Brinkman — JPMorgan — Analyst

Hi. Thanks for taking my question, which is another one on battery metals. Relative to the upcoming long-term supply contract for nickel and the one that you recently secured for cobalt, can you confirm if these agreements are to ensure the supply of only a certain quantity of material or whether there is also any ability to somehow ensure a certain price also or help insure, which I think is a lot harder?

And then in light of the answer to that question, how do you think about the risk of taking orders for battery electric vehicles at a certain MSRP only for battery metal prices to change significantly in the time between the order intake and production, which I’m estimating for some vehicles like the Silverado could be more than a year? When the metals prices are gyrating so much month-to-month or even day to day, is there any way to hedge this exposure or might, as great as it sounds, even vertical integration of the supply, the mining, I don’t know, somehow even makes sense? Just curious how you’re thinking about this complicated issue.

Paul Jacobson — Executive Vice President and Chief Financial Officer

Hey, Ryan, thanks for that. I’ll start, and Mary, of course, can add, too. The — what I would say is we’ve talked about the supply agreements being a mix of a lot of different structures, right? We’ve talked about where we’re funding some capital, where we’re doing preorders, take-or-pay. We’re partnering with people on strategic ventures, etc. So there’s quite a wide variety of mix of pricing mechanisms depending on how those structures work.

So to the extent that we do have some pricing exposure, we, of course, have the ability to hedge some of that in the markets going forward. So we’re trying not to overreact in the short run, but rather strike the right long-run balance for where we want to end up. And I think the teams executed that very, very well so far.

Ryan Brinkman — JPMorgan — Analyst

Very helpful. Thank you.

Operator

Thank you. Next is Brian Johnson with Barclays. You may go ahead.

Brian Johnson — Barclays — Analyst

Hi, Mary and Paul. Thanks. I want to step back and ask kind of a broader strategic/organizational question given generally, which, as I talked about with people, could make a great business goal case study. Your principal crosstown competitor has chosen a very different approach to EVs, both in terms of the level of preplanning in the organization that is kind of rushing to market with a minimal viable product and then backfilling and creating a separate dev organization from the ICE organization. How have you thought about it at GM where you’re not pursuing a similar NewCo, OldCo type of organizational strategy?

Mary T. Barra — Chair and Chief Executive Officer

So I think — I appreciate that you recognize that we made the investments a handful of years ago that gives us the Ultium platform where we really can do products like the Silverado EV that don’t have any compromises with higher range, faster, fast charging, things like four-wheel steer, all because of a ground-up design. And I think everybody needs to also recognize that this platform is going to give us scalability that will lead to a cost advantage and a high degree of reuse.

So I definitely think I’m very happy that we made those changes. And when you really get in and look at the organizational structure, we already have a dedicated team that works on the whole EV propulsion system. We have a dedicated Vice President where all the EV programs — all the chief engineers and all the EV programs report. We have EV Grow that looks at how we’re going to go to market and has led the creation of the digital retail platform that we shared last year. We — and part of the 2018 transformation that we did, we pulled all the software together. And since that point in time, so since 2018, early ’19, we have been — had all that software together, and I think that’s what’s allowed us to accelerate. And we started rolling out the vehicle intelligent platform, which gives us pretty much over-the-air capability across the whole vehicle in 2019, and it’s come out in every vehicle and now where they taking that to the next level with Ultifi.

So when you look at the structure of our company, a lot of the key work that needs to be done to enable our EV success was put in place in ’18, ’19 and ’20. And as we look across — and I spend a lot of time talking to our employees across the whole organization, and no matter what they’re working on, they’re excited to be a part of our all-EV future.

Let’s remember, at General Motors, over 40% of our salaried employees and even higher percent of our technical talent has been with the company five years or less. And so they’re here because of the mission for EVs. And we believe every single one of them is valuable and has an important role to play in our future EV, whether they’re working on EVs today or they work on seats or they work on software design or interior design, all those things that exist in an EV as well.

So I think the way we’ve really focused on what organizations need to be there. So we lead in EV execution with the scale and the high reuse that enables us to take time out of our EDP is where we’re focused.

Brian Johnson — Barclays — Analyst

And just a quick follow-on. On those EV product architecture, battery, etc., motor decisions, again, competitors will talk about rapid cycle decision-making, mid-model year, not just mid-platform, refreshes, changes of technology. So how do you make sure that, that part of the organization remains agile as opposed to plans laid in 2017, 2018, ’19, that might, frankly, not be the right given current market conditions or new technologies?

Mary T. Barra — Chair and Chief Executive Officer

Well, so two components of that. First, from a software perspective, we’ve already rolled out VIP and we’re already taking it to the next level with Ultifi, which is going to really improve the speed at which we can make changes and make your product better. After you buy it, then you can download or have over-the-air updates of features that didn’t even exist when you bought the vehicle.

So I think the mindset of agile quick and the vehicle just keeps getting better is well rooted in our software organization. And then when you look from an Ultium perspective, remember, Ultium is chemistry agnostic. We’re working with many other companies and doing internal research that we will have — to have the best battery chemistry, and the Ultium platform allows for that. It’s upgradable. It even reads — you can have variation within the platform.

So I think there was a lot of work that went into how Ultium was designed to give it the plug-and-play and knowing that chemistry was going to keep changing, and we needed to be agile because we can continue to work on taking cost out and improving energy density.

Brian Johnson — Barclays — Analyst

Okay. Thanks.

Operator

Thank you. Our last question comes from Philippe Houchois with Jefferies. You may go ahead.

Philippe Houchois — Jefferies — Analyst

Yes. Good afternoon and thank you. I’ve got two quick questions, maybe more housekeeping. But the first one is, earlier this year, like many other carmakers, you guided to financial services having lower contribution in 2022 compared to last year. I look at your Q1 — your Q1 is actually better than last year. You didn’t have as much of a spike in contribution from financial services last year and some of your peers quarter-by-quarter. And I’m just wondering, do we still — should we still think of an easing of that contribution? Or it’s the tightness in the market creates an opportunity to maybe have similar earnings in 2022?

And the other question was, I think at some point in the remarks, you made a comment about Cruise costs of about $2 billion. Do you have any revenue guidance to put against that as you launch the commercial service? Or should we consider that the $2 billion of cost is basically your EBIT for the year? Thank you.

Mary T. Barra — Chair and Chief Executive Officer

So on the first question, Dan Berce is on the line. So Dan, do you want to take that one?

Daniel E. Berce — Senior Vice President and President and Chief Executive Officer, GM Financial

Yes. Sure, Mary. So we earned $5 billion pretax last year. And our guide for 2022 is $3.5 billion to $4 billion. So we do see a tail off in earnings. Now the first quarter was quite strong. But in the rest of the year, two really things to consider. Number one, our residual gains will be less, primarily because of lower off-lease volume; and gains per unit will be less because we’ve slowed depreciation, raising book value. So even if we get the selling prices that we’re seeing in the used car market today, the book value is higher so the gains are lower.

And then the other factor on residuals is as we go out to lease terminations in ’23 and ’24, we’ve really been quite conservative in our marks for those years. ’22 maturities, yes, we’re taking full advantage of market strength. But as we go out to ’23 and ’24, we have not slowed depreciation as much.

Then the other factor is on the credit side. We do expect normalization of credit as we go through ’22, both from a frequency standpoint and a recovery rate standpoint. So yes, those two factors would be the difference between the $5 billion and our guide of $3.5 billion to $4 billion for the year.

Paul Jacobson — Executive Vice President and Chief Financial Officer

And Philippe, it’s Paul. With respect to the Cruise question, what I’ll say is we haven’t given any revenue guidance at all specifically as it relates to Cruise. And I’ll offer Kyle the opportunity if he wants to talk about anything in terms of the commercial migration and where we are, to the extent you haven’t already done it, Kyle, if you want.

Kyle Vogt — Chief Executive Officer of Cruise

Sure, Paul, real briefly. I mean just as a reminder, we’re 1 permit away from being able to charge for rides, which would be the beginning of our generation of significant revenue. We’re the only AV company in California to have applied for that permit and the only AV company carrying members of the public in an urban market, which is the only kind of place where early AV robotaxi fleets are going to be a viable business. But we’re on track this year. We’re doing really well. We’ve expanded our geo fence from 30% of San Francisco to over 70%, increased the size of our fleet, and have expanded the hours of operation once. And we’re progressing, as Mary said, towards that full 24/7 operation. We do believe, though, this is going to be highly disruptive, both in the long term for personal car ownership, in the short term for ride-hailing type businesses, based on early customer feedback. And right now, we’re maniacally focused on making sure that we delight our early customers and build the foundation for a really strong business down the road.

Mary T. Barra — Chair and Chief Executive Officer

Thanks, Kyle.

Philippe Houchois — Jefferies — Analyst

Thank you very much.

Operator

Thank you. I’d now like to turn the call over to Mary Barra for her closing comments.

Mary T. Barra — Chair and Chief Executive Officer

Okay. Well, thanks, everybody. Paul and I and Kyle and Dan really appreciate all of your questions. As we move through this year, I want to reiterate, we’re now in execution mode because we are building on the investments we made over the last several years with Ultium and with the products that we put together with the shortening of the VDP. And when we look going forward, we have incredible momentum with the three battery plants between now and ’24 and another to be announced shortly as well as the conversion of four of our plants have either happened or happening in this time frame.

So we’re just going to keep executing and keep working toward our EV leadership goal. And I think we have a team that has demonstrated that we’re going to capitalize on opportunities. We’re going to solve challenges and work with our stakeholders across the company to do just that. That’s our commitment to you, and that’s our commitment to our investors to really create value over the long term. And so appreciate your commitment, and thanks. I hope everybody has a great evening.

Operator

[Operator Closing Remarks]

General Motors Company (GM) Q1 2022 Earnings Call Transcript

Texas Instruments Incorporated (TXN) Q1 2022 Earnings Call Transcript

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Texas Instruments Incorporated  (NASDAQ: TXN) Q1 2022 earnings call dated Apr. 26, 2022

Corporate Participants:

Dave Pahl — Head of Investor Relations and Vice President

Rafael R. Lizardi — Senior Vice President and Chief Financial Officer, Finance and Operations

Analysts:

Stacy Rasgon — Bernstein Research — Analyst

Vivek Arya — Bank of America Securities — Analyst

Ross Seymore — Deutsche Bank — Analyst

Christopher Danely — Citigroup Inc. — Analyst

Joe Moore — Morgan Stanley — Analyst

Timothy Arcuri — UBS — Analyst

William Stein — Truist Securities — Analyst

Blayne Curtis — Barclays — Analyst

Ambrish Srivastava — BMO Capital Markets — Analyst

Presentation:

Operator

Good day and welcome to the Texas Instruments First Quarter ’22 Earnings Release Conference Call. Today’s conference is being recorded. At this time, I’d like to turn the conference over to Mr. Dave Pahl. Please go ahead, sir.

Texas Instruments Incorporated (TXN) Q1 2022 Earnings Call Transcript

Chipotle Mexican Grill Inc. (CMG) Q1 2022 Earnings Call Transcript

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Chipotle Mexican Grill Inc.  (NYSE: CMG) Q1 2022 earnings call dated Apr. 26, 2022

Corporate Participants:

Adam Rymer — Vice President of Finance

Brian Niccol — Chairman and Chief Executive Officer

John R. Hartung — Chief Financial Officer

Analysts:

Nicole Miller Regan — Piper Sandler — Analyst

David Tarantino — Baird — Analyst

Andrew Charles — Cowen — Analyst

Jared Garber — Goldman Sachs — Analyst

John Glass — Morgan Stanley — Analyst

David Palmer — Evercore ISI — Analyst

Jon Tower — Citi — Analyst

John Ivankoe — JPMorgan — Analyst

Dennis Geiger — UBS — Analyst

Lauren Silberman — Credit Suisse — Analyst

Brian Vaccaro — Raymond James — Analyst

Presentation:

Operator

Good day, and welcome to the Chipotle Mexican Grill First Quarter 2022 Results Conference Call. [Operator Instructions] After today’s presentation, there will be an opportunity to ask questions. [Operator Instructions]

I would now like to turn the conference over to Adam Rymer, VP of Finance. Please go ahead.

Chipotle Mexican Grill Inc. (CMG) Q1 2022 Earnings Call Transcript

Hawaiian Holdings Inc. (HA) Q1 2022 Earnings Call Transcript

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Hawaiian Holdings Inc.  (NASDAQ: HA) Q1 2022 earnings call dated Apr. 26, 2022

Corporate Participants:

Ashlee Kishimoto — Managing Director, Investor Relations

Peter Ingram — President and Chief Executive Officer

Brent Overbeek — Senior Vice President and Chief Revenue Officer

Shannon Okinaka — Executive Vice President and Chief Financial Officer

Analysts:

Conor Cunningham — MKM Partners — Analyst

Michael Linenberg — Deutsche Bank — Analyst

Helane Becker — Cowen and Company — Analyst

Andrew Didora — Bank of America Merrill Lynch — Analyst

Daniel McKenzie — Seaport Global — Analyst

Catherine O’Brien — Goldman Sachs — Analyst

Presentation:

Operator

Greetings. Welcome to Hawaiian Holdings, Incorporated First Quarter 2022 Earnings Call. [Operator Instructions] Please note this conference is being recorded.

I will now turn the conference over to your host, Ashlee Kishimoto, Managing Director of Investor Relations. Thank you. You may begin.

Hawaiian Holdings Inc. (HA) Q1 2022 Earnings Call Transcript

JetBlue Airways Corporation (JBLU) Q1 2022 Earnings Call Transcript

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JetBlue Airways Corporation  (NASDAQ: JBLU) Q1 2022 earnings call dated Apr. 26, 2022

Corporate Participants:

Joe Caiado — Director, Investor Relations

Robin Hayes — Chief Executive Officer

Joanna Geraghty — President and Chief Operating Officer

Ursula Hurley — Chief Financial Officer

Dave Clark — Head of Revenue and Planning

Analysts:

Catherine O’Brien — Goldman Sachs — Analyst

Duane Pfennigwerth — Evercore — Analyst

Mike Linenberg — Deutsche Bank — Analyst

Savanthi Syth — Raymond James — Analyst

Conor Cunningham — MKM Partners — Analyst

Helane Becker — Cowen — Analyst

Jamie Baker — JPMorgan — Analyst

Dan McKenzie — Seaport Global — Analyst

Andrew Didora — Bank of America Securities — Analyst

Chris Stathoulopoulos — Susquehanna International — Analyst

Scott Group — Wolfe Research — Analyst

Presentation:

Operator

Good morning. My name is Lee, your operator today. I would like to welcome everyone to the JetBlue Airways First Quarter 2022 Earnings Conference Call. As a reminder, today’s call is being recorded. At this time, all participants are in a listen-only mode.

I would now like to turn the call over to JetBlue’s, Director of Investor Relations, Joe Caiado. Please go ahead, sir.

JetBlue Airways Corporation (JBLU) Q1 2022 Earnings Call Transcript

Centene Corporation (CNC) Q1 2022 Earnings Call Transcript

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Centene Corporation  (NYSE: CNC) Q1 2022 earnings call dated Apr. 26, 2022

Corporate Participants:

Jennifer Gilligan — Senior Vice President, Investor Relations

Sarah M. London — Chief Executive Officer

Brent Layton — President and Chief Operating Officer

Drew Asher — Chief Financial Officer

Kevin Counihan — Senior Vice President – Products

Analysts:

Justin Lake — Wolfe Research — Analyst

Joshua Raskin — Nephron Research — Analyst

Scott Fidel — Stephens — Analyst

Matt Borsch — BMO Capital Markets — Analyst

Adam Ron — Bank of Amercia — Analyst

Gary Taylor — Cowen — Analyst

Nathan Rich — Goldman Sachs — Analyst

A.J. Rice — Credit Suisse — Analyst

Michael Ha — Morgan Stanley — Analyst

George Hill — Deutsche Bank — Analyst

Steven Valiquette — Barclays — Analyst

Calvin Sternick — JPMorgan — Analyst

Ben Flox — Jefferies — Analyst

Presentation:

Operator

Good day, and welcome to the Centene Corporation First Quarter 2022 Earnings Results Conference Call. [Operator Instructions] After today’s presentation, there will be an opportunity to ask questions. [Operator Instructions]

I would now like to turn the conference over to Jennifer Gilligan. Please go ahead, ma’am. Ms. Gilligan, your line is live.

Centene Corporation (CNC) Q1 2022 Earnings Call Transcript

UPS (UPS) Q1 2022 Earnings Call Transcript

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UPS  (NYSE: UPS) Q1 2022 earnings call dated Apr. 26, 2022

Corporate Participants:

Ken Cook — Investor Relations Officer

Carol B. Tome — Chief Executive Officer

Brian Newman — EVP & Chief Financial Officer

Analysts:

Amit Mehotra — Amit Mehotra — Analyst

Tom Wadewitz — UBS — Analyst

Jordan Alliger — Goldman Sachs — Analyst

Todd Fowler — KeyBanc Capital Markets — Analyst

Scott Group — Wolfe Research — Analyst

David Vernon — Bernstein — Analyst

Brian Ossenbeck — J.P. Morgan — Analyst

Chris Wetherbee — Citigroup Global Markets — Analyst

Helane Becker — Cowen & Co. — Analyst

Ken Hoexter — Analyst — Analyst

Brandon Oglenski — Barclays — Analyst

Jairam Nathan — Daiwa — Analyst

Scott Schneeberger — Oppenheimer — Analyst

Christyne McGarvey — Morgan Stanley — Analyst

Presentation:

Operator

Good morning. My name is Steven, and I will be your conference facilitator today. I would like to welcome everyone to the UPS Investor Relations First Quarter 2022 Earnings Conference Call. [Operator Instructions] It is now my pleasure to turn the floor over to our host, Mr. Ken Cook, Investor Relations Officer. Sir, the floor is yours.

UPS (UPS) Q1 2022 Earnings Call Transcript

Zions Bancorp. N.A. (ZION) Q1 2022 Earnings Call Transcript

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Zions Bancorp. N.A.  (NASDAQ: ZION) Q1 2022 earnings call dated Apr. 25, 2022

Corporate Participants:

James R. Abbott — Senior Vice President, Investor Relations and External Communications

Harris H. Simmons — Chairman and Chief Executive Officer

Scott J. McLean — President and Chief Operating Officer

Paul E. Burdiss — Chief Financial Officer

Michael Morris — Executive Vice President and Chief Credit Officer

Analysts:

Chris McGratty — KBW — Analyst

Ebrahim Poonawala — Bank of America — Analyst

Ken Usdin — Jefferies — Analyst

Jennifer Demba — Truist Securities — Analyst

John Pancari — Evercore ISI — Analyst

Peter Winter — Wedbush Securities — Analyst

Bradley Milsaps — Piper Sandler — Analyst

Gary Tenner — D.A. Davidson — Analyst

Stephen Moss — B. Riley Securities — Analyst

Presentation:

Operator

Greetings. Welcome to the Zions Bancorporation Q1 Earnings Conference Call. [Operator Instructions] Please note this conference is being recorded.

I will now turn the conference over to your host, James Abbott, Director of Investor Relations. You may begin.

Zions Bancorp. N.A. (ZION) Q1 2022 Earnings Call Transcript

Bank of Hawaii Corporation (BOH) Q1 2022 Earnings Call Transcript

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Bank of Hawaii Corporation  (NYSE: BOH) Q1 2022 earnings call dated Apr. 25, 2022

Corporate Participants:

Janelle Higa — Investor Relations

Peter S. Ho — Chairman, President and Chief Executive Officer

Dean Y. Shigemura — Vice Chair and Chief Financial Officer

Mary E. Sellers — Vice Chair and Chief Risk Officer

Analysts:

Jeff Rulis — D. A. Davidson — Analyst

Andrew Liesch — Piper Sandler — Analyst

Ebrahim Poonawala — Bank of America — Analyst

Kelly Motta — KBW — Analyst

Laurie Hunsicker — Compass Point — Analyst

Presentation:

Operator

Ladies and gentlemen, thank you for standing by and welcome to the Bank of Hawaii Corporation First Quarter 2022 Earnings Call. At this time, all participants are in a listen-only mode. There will be a question-and-answer session after the prepared remarks. [Operator Instructions].

I would now like to turn the call over to your host, Janelle Higa. You may begin.

Bank of Hawaii Corporation (BOH) Q1 2022 Earnings Call Transcript

Lennox International Inc. (LII) Q1 2022 Earnings Call Transcript

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Lennox International Inc.  (NYSE: LII) Q1 2022 earnings call dated Apr. 25, 2022

Corporate Participants:

Steve L. Harrison — Vice President, Investor Relations

Todd J. Teske — Chairman of the Board & Interim Chief Executive Officer

Joseph W. Reitmeier — Executive Vice President & Chief Financial Officer

Analysts:

Nicole DeBlase — Deutsche Bank AG — Analyst

Julian Mitchell — Barclays Bank PLC — Analyst

Jeffrey Hammond — KeyBanc Capital Markets Inc. — Analyst

Gautam Khanna — Cowen and Company, LLC — Analyst

Tim Wojs — Robert W. Baird & Co. Inc — Analyst

Brett Linzey — Mizuho Securities USA, LLC — Analyst

Nigel Coe — Wolfe Research, LLC — Analyst

John Walsh — Credit Suisse Securities (USA) LLC — Analyst

Stephen Tusa — JPMorgan Securities LLC — Analyst

Joe Ritchie — Goldman Sachs & Co. LLC. — Analyst

Jeffrey Sprague — Vertical Research Partners LLC — Analyst

Presentation:

Operator

Thank you for standing by and welcome to the Lennox International First Quarter Earnings Conference Call. [Operator Instructions]

I’d now like to turn the conference over to Steve Harrison, Vice President of Investor Relations. Please go ahead.

Lennox International Inc. (LII) Q1 2022 Earnings Call Transcript

AZZ Inc. (AZZ) Q4 2022 Earnings Call Transcript

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AZZ Inc.  (NYSE: AZZ) Q4 2022 earnings call dated Apr. 22, 2022

Corporate Participants:

Joe Dorame — Managing Partner, Lytham Partners

Thomas E. Ferguson — President and Chief Executive Officer

Philip Schlom — Chief Financial Officer

David Nark — Senior Vice President – Marketing, Communications, and Investor Relations

Analysts:

John Franzreb — Sidoti and Company LLC — Analyst

Noelle Dilts — Stifel Nicolaus & Co. Inc. — Analyst

Jonathan Braatz — Kansas City Capital Associates — Analyst

Brett Kearney — GAMCO Investors, Inc. — Analyst

DeForest Hinman — Walthausen & Co. LLC — Analyst

Bill Baldwin — Baldwin Anthony Securities, Inc. — Analyst

Presentation:

Operator

Good day, and welcome to the AZZ, Inc. Fourth Quarter and Fiscal Year 2022 Financial Results Conference Call. [Operator Instructions]

I would now like to turn the conference over to Joe Dorame at Lytham Partners. Please go ahead, sir.

AZZ Inc. (AZZ) Q4 2022 Earnings Call Transcript

FirstEnergy Corp. (FE) Q1 2022 Earnings Call Transcript

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FirstEnergy Corp.  (NYSE: FE) Q1 2022 earnings call dated Apr. 22, 2022

Corporate Participants:

Irene Prezelj — Vice President, Investor Relations

Steven E. Strah — President and Chief Executive Officer

K. Jon Taylor — Senior Vice President, Chief Financial Officer and Strategy

Analysts:

Jeremy Tonet — J.P. Morgan — Analyst

Julien Dumoulin-Smith — Bank of America Merrill Lynch — Analyst

Steve Fleishman — Wolfe Research — Analyst

Angie Storozynski — Seaport Global Securities — Analyst

Michael Lapides — Goldman Sachs — Analyst

Srinjoy Banerjee — Barclays — Analyst

Paul Fremont — Mizuho Securities — Analyst

Gregg Orrill — UBS — Analyst

Presentation:

Operator

Greetings, and welcome to the FirstEnergy Corp. First Quarter 2021 Earnings Conference Call. [Operator Instructions] As a reminder, this conference is being recorded.

At this time, it is now my pleasure to introduce your host, Irene Prezelj, Vice President, Investor Relations for FirstEnergy Corp. Thank you, Ms. Prezelj. You may now begin.

FirstEnergy Corp. (FE) Q1 2022 Earnings Call Transcript

Schlumberger Limited (SLB) Q1 2022 Earnings Call Transcript

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Schlumberger Limited  (NYSE: SLB) Q1 2022 earnings call dated Apr. 22, 2022

Corporate Participants:

Ndubuisi Maduemezia — Vice President of Investor Relations

Olivier Le Peuch — Chief Executive Officer

Stephane Biguet — Executive Vice President and Chief Financial Officer

Analysts:

David Anderson — Barclays Capital — Analyst

Chase Mulvehill — Bank of America — Analyst

Arun Jayaram — JPMorgan — Analyst

Neil Mehta — Goldman Sachs & Company — Analyst

Scott Gruber — Citigroup — Analyst

Connor Lynagh — Morgan Stanley — Analyst

Roger Read — Wells Fargo Securities — Analyst

Ian MacPherson — Piper Sandler — Analyst

Presentation:

Operator

Ladies and gentlemen, thank you for standing by, and welcome to the Schlumberger Earnings Conference Call. [Operator Instructions] As a reminder, this conference is being recorded.

I would now like to turn the conference over to the Vice President of Investor Relations, ND Maduemezia. Please go ahead.

Schlumberger Limited (SLB) Q1 2022 Earnings Call Transcript

Verizon Communications Inc. (VZ) Q1 2022 Earnings Call Transcript

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Verizon Communications Inc.  (NYSE: VZ) Q1 2022 earnings call dated Apr. 22, 2022

Corporate Participants:

Brady Connor — Senior Vice President Investor Relations

Hans Vestberg — Chairman and Chief Executive Officer

Matt Ellis — Chief Financial Officer

Analysts:

John Hodulik — Verizon Communications Inc. — Analyst

Brett Feldman — Goldman Sachs — Analyst

Phil Cusick — JP Morgan — Analyst

Simon Flannery — Morgan Stanley — Analyst

David Barden — Bank of America — Analyst

Michael Rollins — Citi — Analyst

Craig Moffett — MoffettNathanson — Analyst

Douglas Mitchelson — Credit Suisse — Analyst

Bryan Kraft — Deutsche Bank — Analyst

Presentation:

Operator

Good morning and welcome to the Verizon First Quarter 2022 earnings conference call. At this time, all participants have been placed in a listen-only mode and the floor will be opened up for questions following the presentation. [Operator Instructions] Today’s conference is being recorded, if you have any objections you may disconnect at this time. It is now my pleasure to turn over the call to your host, Mr. Brady Connor, Senior Vice President, Investor Relations.

Verizon Communications Inc. (VZ) Q1 2022 Earnings Call Transcript

stock earnings conference call transcript

First Hawaiian, Inc. (FHB) Q1 2022 Earnings Call Transcript

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First Hawaiian, Inc  (NASDAQ: FHB) Q1 2022 earnings call dated Apr. 22, 2022

Corporate Participants:

Kevin Haseyama — Investor Relations Manager

Robert Harrison — Chairman, President and Chief Executive Officer

Ralph Mesick — Chief Risk Officer and Interim Chief Financial Officer

Analysts:

Ebrahim Poonawala — Bank of America Merrill Lynch — Analyst

Steven Alexopoulus — J.P. Morgan — Analyst

David Feaster — Raymond James — Analyst

Andrew Liesch — Piper Sandler and Co. — Analyst

Kelly Motta — KBW — Analyst

Jared Shaw — Wells Fargo Securities — Analyst

Laurie Hunsicker — Compass Point — Analyst

Presentation:

Operator

Good day. Thank you for standing by. Welcome to the First Hawaiian Inc Q1 2022 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised this call is being recorded. [Operator Instructions]

I would now like to hand the conference over to your host today, Kevin Haseyama, Investor Relations Manager.First Hawaiian, Inc. (FHB) Q1 2022 Earnings Call Transcript

American Express Company (AXP) Q1 2022 Earnings Call Transcript

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American Express Company (NYSE: AXP) Q1 2022 earnings call dated Apr. 22, 2022

Corporate Participants:

Vivian Zhou — Head of Investor Relations

Stephen J. Squeri — Chairman And Chief Executive Officer

Jeff Campbell — Vice Chairman and Chief Financial Officer

Analysts:

Sanjay Sakhrani — KBW — Analyst

Mihir Bhatia — Bank of America — Analyst

John Pancari — Evercore ISI — Analyst

Betsy Graseck — Morgan Stanley — Analyst

Bill Carcache — Wolfe Research — Analyst

Mark DeVries — Barclays — Analyst

Ryan Nash — Goldman Sachs — Analyst

Meng Jiao — Deutsche Bank — Analyst

Chris Donat — Piper Sandler — Analyst

Rick Shane — JPMorgan — Analyst

Lisa Ellis — MoffettNathanson — Analyst

Don Fandetti — Wells Fargo — Analyst

Presentation:

Operator

Ladies and gentlemen, thank you for standing by. Welcome to the American Express Q1 2022 Earnings Call. [Operator Instructions] As a reminder, today’s call is being recorded.

I would now like to turn the conference over to our host, Head of Investor Relations, Ms. Vivian Zhou. Please go ahead.

Vivian Zhou — Head of Investor Relations

Thank you, Allen, and thank you all for joining today’s call. As a reminder, before we begin, today’s discussion contains forward-looking statements about the company’s future business and financial performance. These are based on management’s current expectations and are subject to risks and uncertainties. Factors that could cause actual results to differ materially from these statements are included in today’s presentation slides and in our reports on file with the SEC.

The discussion today also contains non-GAAP financial measures. The comparable GAAP financial measures are included in this quarter’s earnings materials as well as the earnings materials for the prior periods we discussed. All of these are posted on our website at ir.americanexpress.com.

We will begin today with Steve Squeri, Chairman and CEO, who will start with some remarks about the company’s progress and results; and then Jeff Campbell, Chief Financial Officer, will provide a more detailed review of our financial performance. After that, we will move to Q&A on the results with both Steve and Jeff.

With that, let me turn it over to Steve.

Stephen J. Squeri — Chairman And Chief Executive Officer

Thanks, Vivian, and good morning, everyone. Welcome to our first quarter earnings call. At our Investor Day last month, we took you through a detailed discussion of our strategies for driving sustainable growth across our businesses and explained why we are confident we can achieve our growth plan aspirations for 2024 and beyond.

As we said then, our confidence is based on three interrelated factors: The success of the strategy we’ve been pursuing over the past several years, which focuses on investing in our brand, customers, value propositions, coverage, technology and talent to build share, scale and relevance; the momentum we’ve been generating through the effective execution of that strategy; and a number of structural shifts in the payment industry that are contributing to our momentum.

The strong first quarter results we announced today are tracking in line with our expectations for the full year despite the uncertain macro environment, and they reinforce our confidence in our ability to achieve our longer-term aspirations.

For the quarter, revenues were $11.7 billion, up 29% year-over-year, and earnings per share were $2.73. These results reflect continued momentum in our core business in areas that are critical to sustainable long-term growth, including customer acquisition, engagement and retention as well as outstanding credit performance.

New proprietary card acquisitions remain at their strong pace, reaching 3 million this quarter, which continues to be driven by strong demand for our premium fee-based products, particularly among millennial and Gen Z consumers, and small- and medium-sized businesses in the U.S.

We had an all-time high in acquisitions of U.S. Consumer Platinum and Gold cards as well as U.S. Business Platinum Cards this quarter. Delta Card acquisitions reached an all-time monthly high in March, an indication of the growing demand for travel-related products and services.

Regarding customer engagement, we look at a variety of indicators to measure progress. For example, Card Member engagement with our digital capabilities continues to grow with daily active users across the web and mobile, up double digits over last year. We’re also seeing strong engagement with the new benefits we added to our recently regressed consumer Platinum card, particularly among millennial and Gen Z card members, nearly half of whom have used at least one of the new travel and lifestyle benefits to date. And we continue to see an acceleration in customer engagement with our resi dining platform, including strong double-digit growth over the last quarter in a number of Amex cards on file and a number of restaurants participating in our global dining access program. March was one of resi’s best months on record for reservations, up nearly 16% over February.

Ultimately, the key metric to gauge customer engagement is spending growth. Overall Billed business grew 35% in Q1 globally year-over-year on an FX-adjusted basis. And we saw our highest volumes ever in March, surpassing our previous highest of December of 2021. Spending growth was led by the acceleration of volumes from millennial and Gen Z consumers of 56% and SME is up 30% on an FX adjusted basis over last year.

Goods and services spending continued to accelerate in the quarter, growing 21% on an FX adjusted basis over last year. Travel and entertainment spending was up 121% globally on an FX adjusted basis year-over-year, driven by strong growth in consumer travel spending.

Customer retention remains at the very high levels I mentioned at Investor Day, an indication of the value our customers continue to place in Amex membership. A major contributor to our success across all of these areas is the ongoing expansion of many partnerships, which go well beyond our large strategic partners like Delta, Hilton and Amazon.

We continue to extend relationships with a variety of companies that are adding differentiated value to our membership model. For example, last week, we announced a new financial advice service with Vanguard, exclusive for our U.S. consumer card members, which brings together Vanguard’s digital financial planning and investment management expertise with our industry-leading membership rewards. This is just the latest example of how we’re expanding our value propositions beyond our traditional card offerings to meet more of our customers’ financial and lifestyle needs.

In addition, we’re accelerating our focus on fintech’s to drive more innovation, including our new partnership with ITC, which will enable fintech’s to more seamlessly and quickly issue new products on the American Express network. We also continue to make progress on our ESG initiatives, which are important components of our overall business strategy because we recognize that when our customers, communities and colleagues thrive, so does our company.

On diversity, equity, inclusion front, we are more than three quarters away towards our goal of investing $1 billion in a wide range of actions by 2024, including increasing spend with diverse suppliers, providing resources and financial assistance to minority-owned SMEs in the U.S. and maintaining pay equity across genders globally and ethnicities in the U.S. among other efforts.

Our DEI progress was cited as one of the key reasons, along with our flexible work policies for our number-eight ranking on Fortune’s 2022 list of the best U.S. companies to work for, which was announced last week. This is the third consecutive year we’ve been in the top 10, which helps us attract and retain talent.

And we recently announced a series of initiatives coinciding with Earth month that are designed to engage our customers, community partners and colleagues in our climate efforts, including the goal of significantly expanding the use of recycled plastic in our card products. These initiatives build on the work we’ve already done and continue our efforts to reduce our own carbon footprint, including our commitment to net-zero carbon emissions by 2035.

In summary, with this solid start to the year, the continued tailwinds we expect from the ongoing recovery from the pandemic, we’re reaffirming our full year guidance of delivering revenue growth in the range of 18% to 20% and earnings per share of between $9.25 and $9.65. Furthermore, we remain confident that successful execution of our strategy will position us well as we seek to achieve our long-term growth plan aspirations of revenue growth in excess of 10% and mid-teens EPS growth in 2024 and beyond.

I’ll now turn it over to Jeff for a deeper dive on the quarter. Thank you.

Jeff Campbell — Vice Chairman and Chief Financial Officer

Well, thank you, Steve, and good morning, everyone. It’s great to be here to talk about our first quarter results, which reflect a solid start to 2022 and are tracking in line with the guidance we gave for the full year and with our aspiration to build growth momentum beyond 2022.

Starting with our summary financials on Slide 2. Most importantly, our first quarter revenues were $11.7 billion, up 31% on an FX-adjusted basis, consistent with the momentum we have built and our longer-term growth aspirations. Our reported first quarter net income was $2.1 billion with earnings per share of $2.73.

As you know, year-over-year comparisons of net income have been challenging for the industry over the past two years due to the volatility that the pandemic has caused in credit reserve adjustments. For that reason, we thought it would be a helpful supplemental disclosure this quarter to include our pretax pre-provision income. That number was $2.7 billion in the first quarter, up 16% versus the comparable number in 2021, reflecting growth in our core earnings.

So now let’s get into a little more detailed look at our results, starting with volumes. As you can see in our slides, we have mostly gone back to reporting our volumes on a year-over-year basis, moving away from the comparisons to 2019 that we have done in recent quarters. We think that returning to a focus on year-over-year comparison gives you a better view of the momentum we have built and the momentum we are seeking to maintain as we look towards our longer-term growth objectives.

Starting on Slide 3. Total network volumes and Billed business were both up over 30% year-over-year in the first quarter on an FX-adjusted basis, strengthening further from the strong growth rates seen in the past few quarters. And as Steve highlighted, intra-quarter, while Omicron slowed growth in January and early February, we then saw a strong acceleration in March, with that month achieving our highest ever level of monthly Billed business. And I would point out that the majority of this high level of growth was driven by the momentum we have built and the number of transactions flowing through our network with only a modest impact from inflation.

Now as I talked about at our Investor Day last month and as Slide 4 reiterates, the majority of our Billed business is spending on goods and services from our consumer and small and medium-sized enterprise customers. And as you can see on Slide 5, goods and services spending remained robust in the first quarter, with year-over-year growth reaching 21%, slightly above the 2021 exit rate. This momentum is from strong growth in online and card-not-present spending that continued in the first quarter even as offline spending growth strengthened, demonstrating the effect of the structural shift in online commerce that we’ve seen accelerated by the pandemic.

And while T&E spending is a smaller portion of our total billings, you see on Slide 6 that it is now strongly supporting our growth momentum, with overall T&E spending growing 121% year-over-year. T&E spending did show a dip in January and early February due to the Omicron variant, but spending then rebounded tremendously, reflecting pent-up travel demand and essentially reached 2019 levels for the first time since the start of the pandemic in the month of March. And this kind of T&E spending growth has continued right into early April.

When you then break these spending trends down across our consumer and commercial businesses, as we begin to do on Slide 7, there are a few other key points I’d suggest you take away. First, our millennial and Gen Z customers continue to drive our highest consumer growth with their spending up 56% year-over-year and spending growth from all other age cohorts increasing as well in the quarter. Also of note, global consumer T&E volumes overall were back above 2019 levels as of the first quarter, led by the growth in the U.S.

Second, our commercial businesses strategic focus on helping SME clients run their businesses continues to drive strong growth in overall SME spending up 30% in the first quarter with acceleration in growth across both the U.S. and international. While a smaller part of our overall growth is in this segment, I would point out that our large and global corporate clients have begun to show signs of business travel recovery, especially in the latter part of the quarter with a year-over-year growth rate for the quarter of 42%.

So overall, we are pleased with the growth momentum we see across the board in our spending volumes, which is tracking in line with our expectations for both the year and for our long-term expectations.

As you then move to receivable and loan balances on Slide 9, you see that our growth momentum has brought our ending loan balances roughly back to pre-pandemic levels in this quarter. As I said at Investor Day, the interest-bearing portion of our loan balances also continues to increase quarter-over-quarter, but is still below 2019 levels as paydown rates remain elevated due to the liquidity and strength amongst our customer base.

This liquidity and strength is also, of course, evident as you turn to credit and provision on Slides 10 through 12, as we continue to see extremely strong credit performance. Card Member loans and receivables write-off and delinquency rates remain well below pre-pandemic levels and in line with our expectations, but they did tick up a bit this quarter.

As you then turn to the accounting for this credit performance, you will see that this quarter, we released a large part of the remaining credit reserves we built to capture the significant uncertainty of the pandemic, which lacked a comparable precedent. As we have seen a sustained recovery from the pandemic-driven economic shutdowns, we have been able to reduce pandemic-driven reserves. While there clearly is still plenty of uncertainty today related to the current geopolitical and inflationary environment, we believe that our CECL models are better able to capture our expected credit risk related to these uncertainties to determine the appropriate level of reserves required. Our strong credit performance combined with the adjustment to our reserves drove a $33 million provision expense benefit for the first quarter as the low write-offs were fully offset by the net reserve release as shown on Slide 11.

As you see on Slide 12, we ended the first quarter with $3.1 billion of reserves, representing 3.3% of our loan balances and 0.1% of our Card Member receivable balances, respectively. This is well below the reserve levels we had pre-pandemic, given the strong credit performance we’ve seen.

Going forward, as loan balances, especially the interest-bearing portion of loan balances, build more meaningfully, we expect delinquency and loss rates to continue to slowly move up over time but remain below pre-pandemic levels this year. We would also expect to end the year with a higher level of reserves on our balance sheet than where we ended this quarter, although there could be some quarterly volatility in reserve adjustments throughout the year.

As we move to revenue on Slide 13, I do need to explain some changes we’ve made to our revenue reporting before moving on to results. As a reminder, we began reporting processed volumes in the first quarter of last year to better differentiate between volume and cards we issue versus those who are we play more of a network role. For added transparency, we now have moved all of the revenues associated with these volumes out of discount revenue, other fees and commissions, other revenue, and combined them into a newly created line called Processed Revenue, which you can then match up against our processed volumes.

We have also consolidated the remaining balances from other fees and commissions and other revenue into one line named Service Fees and Other Revenue with the largest components of this line item being service fees earned from merchants like those generated by our loyalty coalition business, and foreign currency-related revenues, such as FX conversion fees. This revenue line was up strong with 42% growth year-over-year in the first quarter, as you will see on the next slide. This growth was primarily driven by the uptick we have seen in travel-related revenues. And as I said at Investor Day, we expect this to be a pandemic recovery tailwind throughout this year.

You will see we have recast prior periods in the disclosures that accompany our earnings release. A description of these reporting changes and definitions for key terms will also be included in our Form 10-Q.

With these changes out of the way, let’s move to our actual revenue performance beginning on Slide 14. Total revenues were up 29% year-over-year in the first quarter with broad-based revenue growth across all lines. Our largest revenue line, discount revenue grew 38% year-over-year in Q1 on an FX adjusted basis, as you can see on Slide 15.

This growth was driven by both our sustained growth in goods and services spending and continued recovery of T&E spending. Net Card fee revenues were up 16% year-over-year in the first quarter on an FX-adjusted basis, with growth reaccelerating versus the 10% to 11% growth rate seen in 2021 as you can see on Slide 16.

As I said at Investor Day, this growth is largely driven by bringing new accounts onto our fee-paying products as a result of the investments we’ve made in our premium value propositions and the continued attractiveness of those value propositions to both prospects and existing customers.

This quarter, we acquired 3 million new cards with acquisitions of U.S. consumer and U.S. business Platinum Card members reaching record high, as Steve noted earlier, demonstrating great demand for our products, especially our premium fee-based products.

Moving on to net interest income. On Slide 17, you will see that it surpassed 2019 levels for the first time this quarter, mainly driven by lower interest expense, in part due to our increased mix of deposits, which is generally our lowest cost funding source, particularly in today’s rising rate environment.

First quarter year-over-year net interest income growth of 20%, while very strong, remains slower than the growth in our lending AR as revolving loan balances continue to rebuild, and so we expect net interest income to be a pandemic recovery tailwind to our revenue growth in 2022.

To sum up, on revenues on Slide 18, we’re tracking well against our expectations. And looking forward, we still expect to see revenue growth of 18% to 20% for the full year of 2022.

So all of the revenue momentum we just discussed, was driven by the investments we’ve been making in marketing, value propositions, coverage, technology and talent. And those investments show up across the expense lines you see on Slide 19.

Starting with variable customer engagement expenses, the strong spending growth and customer engagement that Steve discussed earlier is driving the growth in these expenses lines. In total, these costs came in at 41% of total revenues for the first quarter and are tracking in line with our expectations for variable customer engagement costs to right around 42% of total revenues for the full year.

On the marketing line, we invested $1.2 billion in the first quarter, on track with our expectation to spend around $5 billion in 2022. We feel really good about the strong momentum of our new card acquisitions, as I talked about earlier and, more importantly, about the revenues from those acquisitions, which is trending significantly higher than what we saw pre-pandemic. We continue to see great demand for our products across a wide range of attractive investment opportunities even beyond those we are currently funding.

Moving to the bottom of Slide 19. Operating expenses were $3.1 billion in the first quarter, tracking with our expectation to spend a bit over $12 billion for the full year. While opex was up 26% year-over-year this quarter, it is important to note that we were growing over a benefit of $384 million in net mark-to-market gains in our Amex venture strategic investment portfolio from the first quarter of last year, included in the opex line.

I would point out that while I said earlier that inflation is having some modest positive impact on volumes, it is also putting some pressure on our operating expenses, but we’ll have to wait to see how material any impact might be for the full year. In any event, I still expect to have far less growth in opex compared to revenues and see these costs as a key source of leverage.

Turning next to capital on Slide 20, we returned $1.9 billion of capital to our shareholders in the first quarter, including common stock repurchases of $1.5 billion, and $394 million in common stock dividends on the back of strong earnings generation. Our CET1 ratio was 10.4% at the end of the first quarter, within our target range of 10% to 11%. We plan to continue to return to shareholders the excess capital we generate while supporting our balance sheet growth.

That brings to our growth plan on Slide 21, and then we’ll open up the call for your questions.

For the full year 2022, we are reaffirming our guidance of having revenue growth of 18% to 20% and earnings per share between $9.25 and $9.65. We continue to expect the amount of our volumes, revenues and core earnings to sequentially strengthen throughout the year, driven in part by our pandemic recovery tailwinds.

As I mentioned earlier, there’s clearly uncertainty as it relates to the current geopolitical and inflationary environment. As we sit here today, despite that uncertainty, the combination of our investments, successful execution of our strategy and a number of structural shifts have all come together to deliver our strong first quarter results and build growth momentum. We remain committed to executing against our new growth plan and running the company with a focus on achieving our aspiration of delivering revenue growth in excess of 10% and mid-teens EPS growth on a sustainable basis in 2024 and beyond.

With that, I’ll turn the call back over to Vivian.

Vivian Zhou — Head of Investor Relations

Thank you, Jeff. Before we open up the lines for Q&A, I will ask those in the queue to please limit yourself to just one question. Thank you for your cooperation. And with that, the operator will now open up the line for questions. Allen?

Questions and Answers:

 

Operator

[Operator Instructions] Our first question will come from the line of Sanjay Sakhrani with KBW. Go ahead, please.

Sanjay Sakhrani — KBW — Analyst

Thanks. Good morning. Obviously, the T&E rebound is happening at a brisk pace despite some of these lingering concerns on COVID cases, economic weakness. Jeff, you mentioned large corporate also that recently saw a strong rebound recently. Could you talk about how much of the volume rebound is being driven by unit demand versus sort of inflationary pressures? And how worried are you or your corporate clients about some of these issues like supply chain constraints and the economic concerns? Thanks.

Stephen J. Squeri — Chairman And Chief Executive Officer

So let me start and Jeff can maybe add some color as well. But this is not being driven by inflation, try and book a flight. So that’s not inflation. Now that doesn’t mean that the airline prices are not a little bit higher. But not just for T&E, but just for the overall business, transactions are up. We had billings up 35%. That’s not sort of driven all by inflation. We don’t have 35% of inflation. But — as far as travel goes, you have to realize, people have not been traveling for probably two years. There’s a tremendous pent-up demand for travel. I mean, our bookings, just from a consumer perspective, on a global basis, we’re up about 38% — 37%. In the U.S., they were up 48%. That’s not over last year. That’s over 2019.

So people are looking to get out there and travel. And I think that’s what’s driving us. That is not — it is not inflation driven when we look at that T&E number. The other thing I think is important with the T&E number, 121% is a great number, but also let’s put it in context. It’s 121% over last year, it’s not 121% over 2019. So we’re not all the way back. Consumers back, but we’re not all the way back.

As far as large corporations go — and we’re seeing it in our own company. People are looking to get out and not only gather with their own colleagues, but they’re also looking to get out and meet with customers. You’re seeing conferences come back and so forth. And so I know in our own company, we are getting together as a senior management team, our top 100, 150 people. We have some sales meetings that are going on because people have not seen each other, as well as you’re seeing customers opening up their offices.

And I think as far as COVID affecting all of this, I think we are starting to learn to live with this. The reality is COVID is not something I think we’ve all learned that is going away. We’ll wind up dealing with this as we deal with the flu, as we deal with strep throat, as we deal with other viruses, people will continue to get — have colds and get sick and off we’ll go. But I think the world is opening back up at this point, and people are excited to go out and see the world again, both from a business perspective and from a consumer perspective.

Jeff Campbell — Vice Chairman and Chief Financial Officer

Yes, the only thing I would briefly add, Sanjay, is when you think about travel and entertainment spend, some of that increase is not so much inflation as it is a return to people buying more front of airplane or high-end hotel or high-end restaurant oriented. Some of that is the business travel rebound where your average business travel purchase is, of course, much higher than the average consumer purchase.

The other comment I’d make going forward is there’s certainly lots of uncertainty in the world. But when you look at everything we see in our actual results and business, you just can’t really see any sign of weakness that that’s causing as of today.

Operator

Our next question will come from the line of Mihir Bhatia with Bank of America. Go ahead, please.

Mihir Bhatia — Bank of America — Analyst

Good morning, Steve, Jeff.

Stephen J. Squeri — Chairman And Chief Executive Officer

Good morning, Mihir.

Jeff Campbell — Vice Chairman and Chief Financial Officer

Good morning.

Mihir Bhatia — Bank of America — Analyst

Thank you for taking my question. A lot has changed since guidance was initially set. And I am curious if you could maybe just talk about how your plans for the year have been evolving since they were established? Are there areas that made sense to lean into now versus what you had thought coming into the year versus maybe pulling back in others? Like I guess I’m just trying to understand the flexibility in the model, particularly on the expense side in terms of as things change, what’s changing under the hood even as you maintain guidance? Maybe just give us a flavor of that. Thank you.

Stephen J. Squeri — Chairman And Chief Executive Officer

Yes. I think as far as flexibility, I think — we demonstrated we have tremendous flexibility during the pandemic, especially as that related to our marketing expenditures. And obviously, as consumers and business travelers didn’t use our Card Member services, you saw flexibility there. So those things we do have some control over. But as far as the plan and the guidance that we have, we feel really comfortable where we are from a $9.25 to $9.65. But more importantly, I think we feel comfortable on what we are doing day by day to make sure that we are in line with tracking what our 2024 growth aspirations, which is a sustainable 10% revenue and mid-teens EPS. And that’s how we’re running the company.

As far as what we see under the hood, we see, as Jeff mentioned, a range of good investment opportunities and you have to understand, when we see investment opportunities from a card acquisition perspective, they are here today and gone tomorrow. So if you don’t act on them, you don’t get them. And so we will continue to drive value, shareholder value by continuing to invest in the business and to grow the business for the medium to the long term. And that’s been a strategy that’s worked for us, and that is going to be how we’re going to run it. But right now, if I was to look at the beginning of the year versus now, I probably see better investment opportunities today than I did with the plan. But as we know, those investment opportunities, they pay back over time. And what they do is they set us up better for 2023 and for 2024.

So we feel really good about the guidance. We feel really good about the underlying investments that we’re making and we’ll continue to make.

Jeff Campbell — Vice Chairman and Chief Financial Officer

The only sort of simple financial summary I put to that Mihir, when we gave the guidance for our revenue ambitions are quite ambitious, we feel really good about the momentum we built. But we have more investment opportunities, as I said in my remarks, than we probably anticipated, and maybe a little bit of pressure on costs from inflation. So all of those things, I think, position us really well to build momentum towards our long-term target of sustainable over 10% revenue growth.

Operator

Our next question will come from the line of John Pancari with Evercore ISI. Go ahead, please.

John Pancari — Evercore ISI — Analyst

Good morning.

Stephen J. Squeri — Chairman And Chief Executive Officer

Good morning, John.

John Pancari — Evercore ISI — Analyst

So given the expected Fed moves to cool the economy and tame inflation, what degree of slowing in network volumes or Billed business volumes, let’s call it, do you incorporate in your outlook? And then on the T&E side, I know you indicated it’s up nicely and continues in April. How do you view this trend being as the Fed tightens and the economy cools through the year?

Jeff Campbell — Vice Chairman and Chief Financial Officer

Yes. The general comment I’d make, John, is as you know, we don’t have in-house economists. So we tend to say we should run the economy and run our guide to run the business, run our guidance based on the macroeconomic consensus, which is not for there to be a recession. And the Fed will say that they are certainly focused on bringing inflation down without causing a recession. So that’s what’s built into our guidance, and that’s how we’re running the company.

I think as Steve pointed out earlier, we have clearly demonstrated over the last couple of years, our ability to manage the company in a very agile way and react to a scenario that’s different than what I just described. But in terms of our base level of planning, I don’t think it’s our role to second guess that general macroeconomic consensus.

Operator

Our next question will come from the line of Betsy Graseck with Morgan Stanley. Go ahead.

Betsy Graseck — Morgan Stanley — Analyst

Hi. Good morning.

Stephen J. Squeri — Chairman And Chief Executive Officer

Hi, Betsy.

Betsy Graseck — Morgan Stanley — Analyst

I wanted to just dig in a little bit on the loan growth and the card fee growth. As you indicated, the loan growth is — still has room to run. So maybe — and as well the impact on the NII. So maybe you could help us understand, is it the NII that’s likely to accelerate here, but loan growth will be stabilizing? Or how are you thinking about that? And also how it relates to the card fees, which I noticed were up nicely in the quarter? Thanks.

Stephen J. Squeri — Chairman And Chief Executive Officer

Well, card fees are up because we continue to acquire more cards, and we’re continuing to acquire — and I think we acquired — 68% of the consumer cards we acquired were fee-based cards, which is still slightly below where we were, I think, pre-pandemic. So what is important to understand is the majority of our card fee growth comes from new cards that we acquire. So it doesn’t just come from the fee increase, but we’ve also had a fee increase, which will come in over time. So we feel really good about where we are from a card fee perspective.

Let me just make one comment on sort of our overall loan growth, and then Jeff can get into the details. But the reality is pre-pandemic, we were growing slightly faster than the industry. We tend to have a lower share of our card members loan wallets than we do have their spending wallet. And our intent is to grow judiciously, but we hope to get back to growing and — we are growing faster than the industry, but to get our balances back up. But I’ll let Jeff comment on the rest.

Jeff Campbell — Vice Chairman and Chief Financial Officer

Well, I’d just emphasize the financial implication, Steve, of what you just said, which is we are now, Betsy, growing those lending balances faster than the industry, and we absolutely expect that to continue. So there’s a lot of runway for growth on the lending side. And because of quarters like we just had with a record level of new U.S. Platinum and Gold Cards on the consumer side and a record level of U.S. business Platinums, I’d expect net card fee growth to probably accelerate even further from where it is.

Operator

Our next question will come from Bill Carcache with Wolfe Research. Go ahead.

Stephen J. Squeri — Chairman And Chief Executive Officer

Bill?

Bill Carcache — Wolfe Research — Analyst

Hey. So you’ve clearly navigated the pandemic exceptionally well, and your acceleration in investment spending couldn’t have been better timed, as evidenced by your customer acquisition growth. But as you look ahead from here, I wanted to follow-up on some of your earlier comments. Are you at all concerned over the risk that the Fed may be forced to actually push the economy into recession to tame inflation? Does that give you any pause to be growing aggressively into that? I mean everything looks great now, but just would love to hear your thoughts a bit more on how you think about that risk? And maybe if you could help us understand how you think the Amex customer base would perform in that kind of environment?

Stephen J. Squeri — Chairman And Chief Executive Officer

Well, as I said earlier, we are always — in terms of our guidance — planning for worst macroeconomic consensus, as while also making sure we’re thinking about other possibilities. And certainly, Bill, as just one example, we are doing work today and making adjustments on the risk management side as we think about what the impact is of sustained levels of inflation at its current level on different aspects of our customer base because we want to make sure we’re positioned from a risk perspective for that, although that is not the macroeconomic consensus.

So I think we demonstrated over the last couple of years, again, our ability to be agile and manage through a downturn, should that happen. And we’re trying to strike all those same balances right now.

Operator

We’ll go next to the line of Mark DeVries with Barclays. Go ahead, please.

Mark DeVries — Barclays — Analyst

Yes. Thanks. Steve, I think in your prepared comments, you alluded to both the new partnership with Vanguard and also some really strong activity out of resi. Could you just help us think through how kind of those two initiatives will really impact the top line?

Stephen J. Squeri — Chairman And Chief Executive Officer

Well, I think the way you got to think about both of these is we are constantly and continuously adding more benefits and more services to the card. When you look at both of those partnerships, they onto themselves, they do not drive top line growth. What they do do though is they, in our mind, drive more engagement, drive more retention and give people more reason to want to be with the card.

Now I’ll just talk about resi for a second. Resi is not only a vehicle for giving our card members access to restaurant reservations and card members do get access to the global dining program, but it’s also a card acquisition vehicle as well because resi is an open platform. And so resi was all about what our — where our card members spend their money and how we can integrate more with restaurants and connect our card members and really take advantage of our closed loop in a different way, not just for payments, but the reservation piece and then which leads to payments.

And so when you look at the partnerships that we have that are sort of around the core of the card, and I’m not talking about the Delta co-brand partnerships and so forth. But when you look at the other things that we do add on, what we’re constantly adding to our products are more services, better access, more experiences and so forth, so that you continue to build the value propositions in different and more sustainable ways. And Vanguard is an example of offering an investment service opportunity for card members that want to take advantage of it, that combines Vanguard’s digital adviser service with the personal adviser service and puts an MR component into it. And so we’ll continue to look at other — lifestyle, financial and travel and entertainment services that just add to the overall underlying value of our card products.

Operator

We’ll go next to the line of Ryan Nash with Goldman Sachs. Go ahead.

Ryan Nash — Goldman Sachs — Analyst

Hey. Good morning, Steve. Good morning, Jeff.

Stephen J. Squeri — Chairman And Chief Executive Officer

Hey, Ryan.

Ryan Nash — Goldman Sachs — Analyst

So Steve — maybe a question for both of you. So Steve, you talked about the investment opportunities looking better, and then, Jeff, you talked about the potential to build reserves. So I’m assuming you’re talking about reserve dollars. And do you think we’re at the bottom on the reserve rate? And also, despite recession fears, credit continues to outperform expectations. And if we do continue to see better credit, Steve, how are you thinking about the potential to lean further into opportunities to continue to acquire cards and move towards your aspirational targets for —

Stephen J. Squeri — Chairman And Chief Executive Officer

Well, let me answer questions one and three, and Jeff can answer two. So — if I remember one and three. But look, the reality is that we continue to see good opportunities. And as those opportunities continue to arise, we’ll continue to invest in them. What’s important to know is that — well, when we make an investment, we’re making those investments through the cycle. So as we underwrite ROIs, as we underwrite and we look at ROIs, we feel good about what we see.

Now why are those opportunities presenting themselves? Well, I think for a couple of reasons. Number one, I think the premium card space has been expanding. I think, especially as you think about Gen Zs coming into the workforce, I think about millennials, which are getting a little bit older now but millennials who are still gravitating to the product. So the opportunities have arisen I think because the pool for our product has been getting bigger and bigger. And we’ve talked about this in the past. We used to look at people coming into our franchise, we used to start them off on fee-free cards. Well, a lot of our fee-free cards are probably not as differentiated as some of the others. We have better service, and so forth. But when you look at the view of the products or the fee-free product, the fee products that we’re offering, a smart consumer and a smart small business person can really generate a lot more value out of those products than they’re paying for the card. And as you know, with our value propositions, given our partner network, we work with our partners to provide value to our card members, and it all works out for all three of us, the card member, the partner and for us.

I think the other thing that’s important, and you’ve seen a growth in small business acquisition as well is more and more small businesses are forming, and that’s one of the structural shifts that we are taking advantage of.

And to get to the third question and Jeff can get to the second question, which if he remembers it at this point. But to get to your third one, if credit continues to perform better, we release more reserves, we take advantage of opportunities. We will continue to take advantage of those opportunities as they present themselves. As I said, we’re running this for the medium to long term and it really is irresponsible in my opinion, of me to pass up really good investment opportunities that will pay off over the longer term.

I think one of the things that you’ve seen this year is we’re committing to 18% to 20% revenue growth off of a — basically off of a 2019 revenue base. And you’ve never seen that from us before. And that is a direct result of us investing in our card members, investing in our brand and not walking away from good investment opportunities.

Jeff Campbell — Vice Chairman and Chief Financial Officer

Ryan, to come back on the credit side, maybe just to clarify my remarks. So when you look at the credit reserves, we closed the first quarter with, I would expect the dollar level of those reserves to be higher by the time we get to the end of the year because I very much expect our AR balances to grow. Whether the reserve rate grows is much less clear, and it’s probably more going to be a function of where economic forecasts go. Could the reserve rate go lower? Well, I don’t think our delinquencies and write-offs are going to go lower. So the only thing just mechanically that could cause the reserve rates to go down, it would be a dramatic improvement in the balanced economic outlook, which probably would mean all the uncertainties in the world go away. So if magically, that were to happen, I suppose it’s mechanically possible that reserve rate are lower, but I would have to say that’s pretty unlikely sitting here.

Operator

We’ll go next to the line of Meng Jiao with Deutsche Bank. Go ahead.

Meng Jiao — Deutsche Bank — Analyst

Good morning, guys. Thanks for taking my question.

Stephen J. Squeri — Chairman And Chief Executive Officer

Good morning.

Meng Jiao — Deutsche Bank — Analyst

Just on the competitive environment, I mean we’ve seen a competitor coming with the new fab [phonetic] offering and the premium travel space is always top. But that doesn’t seem to be stopping you guys much, if at all. I’m just wondering, can you quantify sort of the market share that you guys have taken? And also speak to any potential headwinds you’re keeping the eye on in the landscape currently? Thank you.

Stephen J. Squeri — Chairman And Chief Executive Officer

Well, I mean, look, we — this is a competitive space. When you’re talking about U.S. consumer space, it’s a competitive space. It’s always been a competitive space. And it will continue to be a competitive space. And you’ve got Capital One out there with the new product and JPMorgan, all terrific companies that are looking to double down on the premium side of it, and we’ll continue to — again, going back to what I said when we — the question was asked about resi and Vanguard and so forth, we’re going to continue to add value to the products and making sure that we are still top of mind and top of wallet. And that — look, we had record acquisitions. However, it’s still a competitive space. When you think about competition, though, we just don’t think about competition in the U.S. consumer. We also think about it in the U.S. small business and which is competitive as well. And you can go market by market by market, both from a small business perspective.

And so there is a lot of competition out there. We keep our eye on the competition, and our objective is to continue to understand what our customer needs are, understand where our customer needs are going and continue to develop our products and services. And the reality is, you just don’t — you don’t launch a product and then sort of go to sleep for a few years and then say, “Okay, in three years, we’ll come up with a new one.” We’re constantly adding value. And I think you saw that as we added more value to the Platinum Card even after the refresh when we put the Walmart Plus benefit on.

So we always assume high competition, and we always assume that the competition is really good. And that has served us well, having that mindset on running the business.

Jeff Campbell — Vice Chairman and Chief Financial Officer

The one thing, Steve, I’d add is I take people back to your discussion at Investor Day about what you call the virtuous cycle, which is the faster we can continue to grow our premium customer base, the more we’re also successful in attracting partners who want access to that base and help fund and further improve the value proposition. And that’s one of the most important ways we operate in a very competitive space.

Stephen J. Squeri — Chairman And Chief Executive Officer

No, that’s a real good call out. And remember, that virtuous cycle sits on top of an actual network, right? Because where we get those partners from are from our network, our merchant network. And so you have this physical merchant network, and we’re able to create that sort of flywheel to drive more and more value, not only to card members but to partners and the more — as Jeff said, the more premium cardholders you have and the more value our customers get it, the more they want to invest in that base.

Operator

Our next question will come from Chris Donat with Piper Sandler. Go ahead.

Chris Donat — Piper Sandler — Analyst

Good morning. Thanks for taking my question.

Stephen J. Squeri — Chairman And Chief Executive Officer

Good morning, Chris.

Jeff Campbell — Vice Chairman and Chief Financial Officer

Good morning, Chris.

Chris Donat — Piper Sandler — Analyst

Yes. Hi. Just wanted to double-check on the net card fees and the year-on-year growth there and the acceleration in the growth. So a bit of that being a function of new additions, but also fee changes. Should we expect a similar year-on-year trajectory for the next four quarters as you recognize some of that revenue over time? Or is this a onetime kind of bump —

Stephen J. Squeri — Chairman And Chief Executive Officer

Yes, it’s good question, Chris. As I pointed out earlier, the — and as I think I showed a chart at Investor Day, the majority of the growth in net card fees is driven by bringing more customers into the high fee-paying products, not by any particular price increase, although the price increase when we price for adding value to add a little bit.

When you think about the rate at which we’ve been bringing new premium card members into the franchise, record first quarter for U.S. Platinum, Gold on the consumer side and business Platinum. That mechanically now just makes me pretty darn confident that as you look at the next few quarters, that 16% is likely to even further accelerate a little bit as we build on the acquisition momentum we have. Because as I think it sounds like you recall, the accounting for fees, you’re amortizing them over 12 months from when they’re paid. So there’s a fairly predictable effect here.

Operator

Our next question will come from Rick Shane with JPMorgan.

Rick Shane — JPMorgan — Analyst

Hey, guys. Thanks and appreciate you taking my question. I’d love to understand the really strong first quarter results in context of maintaining ’22 guidance in your previous comments about sequential build throughout the year. Obviously, there’s going to be some normalization of provision expense, but I am wondering what this says about operating leverage and efficiency ratio given your accelerating top line?

Jeff Campbell — Vice Chairman and Chief Financial Officer

Well, I think that the very careful word that I inserted, Rick, when we talked about sequential growth was in what we’re calling core earnings, which is why we included that pretax pre-provision net income number on the first page because credit reserves are going to bounce over the place. Although in terms of dollars, I would expect credit reserves at the end of the year, assuming AR continues to grow as we expect to be a little bit higher.

So I absolutely do expect pretax pre-provision net income to be a little bit stronger each quarter as you go through the year. I don’t expect that necessarily of GAAP earnings per share because we just had — really, we pulled forward in many ways, a good sized credit reserve release into Q1 that drove your gap EPS up to $2.30 [phonetic]. I do not expect sequential growth of that number if you just do the simple math. That’s pretty obvious given our EPS guidance.

The other point I’d come back to is we feel really good about the revenue momentum. But boy, Steve, I think, has made very clear our focus on pursuing good investment opportunities when they arise. And so we’re very comfortable with the EPS guidance we’ve given for the year.

Operator

Our next question will be from Lisa Ellis with MoffettNathanson. Go ahead, please.

Lisa Ellis — MoffettNathanson — Analyst

Good morning. Thanks for taking my question.

Stephen J. Squeri — Chairman And Chief Executive Officer

Hi, Lisa.

Lisa Ellis — MoffettNathanson — Analyst

Hi. I was hoping to dig in a little bit on the new card acquisition with proprietary cards in force at $72.8 million. It was up 6% year-on-year. I was just peeking back at the model. We haven’t seen a quarter up 6% since back in 2018. So can you just talk a little bit about what’s driving that acceleration in card acquisition? And specifically, is that temporary like the return of the Delta co-brand growth? Or is it more that you’re just seeing a higher ROI on some of your card acquisition marketing spending?

Stephen J. Squeri — Chairman And Chief Executive Officer

Yes. I mean, look, I think we are seeing a little bit of a higher ROI on our card acquisition spending. And as we said, I think there’s just — there’s an expanding pool. It’s not just the consumer base, but it’s also the small business base. I’ll go back to my comments before. The millennial and Gen Z pool is expanding. There are more small businesses out there. And as we look at the opportunities, we were able to bring in probably some more cards than we thought we were in the first quarter. And we see opportunities going forward.

So we’ll continue to invest to grow the card base. And — but remember, what we’re looking at, we’re just not looking at growing cards. I mean these cards are hitting our return. You’ve got a large percentage of these cards are fee-paying cards. But I’ll also go back to — I think it’s either my comments or in the Jeff’s script, 60% of the cards that we did acquire from a consumer perspective were millennial cards, which are up 50 — which was 50% pre-pandemic. So it is a bigger pool for us to acquire from, from a millennial Gen Z perspective, and there are small businesses.

So right now, we feel good about card growth. How that translates next quarter? Look, the last few quarters, we’ve had sequential card growth quarter-to-quarter. And coming off last year, look, there wasn’t a tremendous amount of card growth in the first quarter from a relative basis, on a comparative basis, but it continued to move up every single quarter. And we feel good about what happened this particular quarter. Can it be 6% again next quarter? Don’t really know.

Operator

Our final question will come from the line of Don Fandetti with Wells Fargo. Go ahead.

Don Fandetti — Wells Fargo — Analyst

Yes. In SME, I noticed Capital One is marketing a no limit, small business card. I was just curious, I know that’s part of your secret sauce. Want to see if you thought that was material. And then lastly, on fintech’s like, I know you have partnerships with Bill.com and Coupa. But do they represent a threat in any way to your business?

Stephen J. Squeri — Chairman And Chief Executive Officer

So just — I’m sorry, just one other point for Lisa. Retention helps a lot. And our retention numbers, if you look at the last couple of years, have improved significantly. So if you think about your base is having a leak in it, the leak got a lot smaller. So that’s — I think that’s important.

Don, as far as fintechs go, I think there’s some opportunities for us, and I think the partnership with what I choose — we already have a partnership with them in Latin America. And I think this will just make it easy to onboard fintechs that want to have American Express, because the reality is a lot of them — not a lot, most of them don’t do their own processing. They’ll partner with somebody else to do this. And having I2C and being able now to do this on a global basis will enable us to approach. So, I don’t look at that as necessarily a threat. I look at this as an opportunity for us.

And what was the first part of your question, Don?

Jeff Campbell — Vice Chairman and Chief Financial Officer

Capital One.

Stephen J. Squeri — Chairman And Chief Executive Officer

Capital One, no limit? I don’t know what no limit — I really don’t know what no limit is. And so — yes, I think what they’ve done is put out a no preset spending limit, but — and I’m not being flipping here, I just don’t know what that no preset spending limit is. So we’ll see how that plays out. Again, a really good company. It had lots and lots of success, very tough competitor. They’re the first ones to go down this road, and we’ll see how it all plays out, how it all plays out. But we take them very seriously as we take everybody else. Yes, it is part of our secret sauce and we’ll see. So again, just look at the results in the first quarter for us, we had 30% growth from a small business perspective. So we feel pretty good about small business at this point.

Jeff Campbell — Vice Chairman and Chief Financial Officer

And a record quarter for business Platinum —

Stephen J. Squeri — Chairman And Chief Executive Officer

Acquisition, yes.

Great. With that, we will bring the call to an end. Thank you again for joining today’s call and for your continued interest in American Express. The IR team will be available for any follow-up questions. Allen, back to you.

Operator

Ladies and gentlemen, the webcast replay will be available on our Investor Relations website at ir.americanexpress.com shortly after the call. You can also access a digital replay of the call at (866) 207-1041 or area code (402) 970-0847 with the access code 1532-444 after 1:00 p.m. Eastern Daylight Time today, April 22, through midnight, April 30.

[Operator Closing Remarks]

American Express Company (AXP) Q1 2022 Earnings Call Transcript

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