Juniper Networks Inc (NYSE:JNPR) Q4 2022 Earnings Call dated Jan. 31, 2023.
Corporate Participants:
Jess Lubert — Vice President of Investor Relations
Rami Rahim — Chief Executive Officer
Ken Miller — Executive Vice President, Chief Financial Officer
Analysts:
Tim Long — Barclays — Analyst
Alexander Henderson — Needham & Company — Analyst
George Notter — Jefferies — Analyst
Samik Chatterjee — JPMorgan Chase & Co — Analyst
Sami Badri — Credit Suisse — Analyst
Simon Leopold — Raymond James — Analyst
David Vogt — UBS — Analyst
Amit Daryanani — Evercore ISI — Analyst
Tal Liani — Bank of America — Analyst
James Fish — Piper Sandler — Analyst
Unidentified Participant — — Analyst
Fahad Najam — Loop Capital Markets — Analyst
Presentation:
Operator
Greetings. Welcome to the Juniper Networks Q4 2022 Financial Results Conference Call. [Operator Instructions] Please note, this conference is being recorded. I will now turn the conference over to your host, Jess Lubert. You may begin.
Jess Lubert — Vice President of Investor Relations
Thank you, operator. Good afternoon and welcome to our fourth quarter 2022 conference call. Joining me today are Rami Rahim, Chief Executive Officer; and Ken Miller, our Chief Financial Officer. Today’s call contains certain forward-looking statements based on our current expectations. These statements are subject to risks and uncertainties and actual results might differ materially. These risks are discussed in our most recent 10-Q, the press release and CFO commentary furnished with our 8-K filed today and in our other SEC filings. Our forward-looking statements speak only as of today and Juniper undertakes no obligation to update any forward-looking statements.
Our discussion today will include non-GAAP financial results. Reconciliation information can be found on the Investor Relations section of our website under Financial Reports. Commentary on why we consider non-GAAP information, a useful view of the company’s financial results is included in today’s press release. Following our prepared remarks, we will take questions. We ask that you please limit yourself to one question so that as many people as possible who would like to ask a question have a chance.
With that, I will now hand the call over to Rami.
Rami Rahim — Chief Executive Officer
Good afternoon, everyone, and thank you for joining us on today’s call to discuss our Q4 and full year 2022 results. We delivered record revenue during the fourth quarter, although total sales of $1,449 million were slightly below the midpoint of our guidance due to the timing of supply and some logistical challenges at the end of the quarter. Despite these challenges, we achieved a second consecutive quarter of double-digit year-over-year revenue growth, a record performance by our enterprise business and our second highest cloud revenue quarter. Our non-GAAP gross and operating margin also exceeded expectations resulting in non-GAAP earnings per share of $0.65, which was above the midpoint of our quarterly guidance.
Our Q4 results capped a record revenue year for Juniper in 2022, which saw us accelerate our growth despite the challenged global supply chain environment. The diversity of our strength was also a highlight during the year as we grew our enterprise business by more than 20% year-over-year. We grew our cloud business by more than 13% year-over-year and we grew our service provider business by approximately 3% year-over-year with the revenue growth for each of these verticals exceeding the high end of our long-term model. I believe these results speak to the strong execution by our team, the strength of our portfolio and our ability to win across each of the customer verticals and use cases where we compete.
While revenue growth was healthy in Q4 and for the full year of 2022 as we expected, overall demand moderated in the December quarter with total orders declining more than 20% year-over-year, although our enterprise orders were flat year-over-year despite a very difficult comp. This moderation in total orders was primarily driven by a normalization of buying pattern amongst our cloud and service provider customers. This follows year in which many of these accounts placed multiple quarters of demand in advance of known requirement to account for extended lead times.
Now that many of these orders placed in prior periods are shipping and with significant orders on the books for the upcoming year, cloud and service provider customers are placing fewer new orders, which is a trend we expect to continue through at least the first half of the current year. As this order normalization process continues, we think revenue growth will be the most important metric to gauge customer demand over the next several quarters.
I’d like to acknowledge that we are seeing some customers across each of our customer verticals more closely scrutinize spending plan and deployment timeline due to the economic uncertainties that are happening around the world. Order cancellations continue to remain low and our customers’ appetite to receive orders that were placed in prior periods remains high. As a result, we remain confident in our ability to monetize our backlog as supply improves. That said, we’re watching these trends closely and have factored decent certainties into our financial outlook.
Despite these current macro uncertainties, I remain optimistic regarding our prospects for the upcoming year. Five reasons driving my optimism include, first, our focus on leveraging AI-driven cloud-based automation tool to simplify customer operation and improve the end user experience, what we call experienced first networking, continues to resonate across the customer verticals we serve, whether it be missed in the campus, to apps stored in the datacenter, to Juniper Paragon in the service provider market, these software automation tools are enabling customers to achieve superior scale cost effectively to rapidly identify and remediate network problems in many cases without the need for human intervention and to accelerate the timeline for network deployments. These capabilities deliver tangible value to customers, which is enabling us to win in the current market environment and may resonate even more if return on investment plays an increasingly important role in customer decision.
Given our level of portfolio differentiation balanced against our relatively modest share in the large markets where we compete, I remain optimistic regarding our ability to grow revenue even in a more challenged macro-environment. Second, we continued to invest in our go-to-market organization to capitalize on our product differentiation and take share particularly in the enterprise. To this point, since the beginning of 2019, we have steadily increased our quota carrying headcount, meaningfully increased our channel presence and invested in both demand generation and modern selling tools that are creating more FX and more wins in the market.
While these investments have enabled us to accelerate our growth over the last several years, particularly in the enterprise vertical, they are also continuing to provide tailwinds with deal registration from the channel growing 18% year-over-year and order momentum in the commercial market growing 43% year-over-year in the Q4 timeframe. We expect this momentum to continue and further benefit growth in future periods. Third, we continue to see strong 400 gig progress with more than a 100 new wins across wide area and datacenter use cases since our last quarterly update. Many of these wins constitute franchises that are likely to present tailwinds for revenue over a multiyear period. While 400 gig solutions are critical to enabling customers to meet the continuous growth in the network bandwidth, they are also critical for improving the power efficiency and cost of operating network, which we think is likely to add resilience to these important projects.
Fourth, we continue to make progress transitioning our business to a more software-centric model. This includes transforming more of our perpetual offerings to term-based licenses, introducing more ratable subscription offerings and training our sales organization to better monetize the value of our software stack. While these efforts remain in the early innings, we experienced encouraging momentum in the Q4 timeframe, which saw total software and related services revenue grow 26% year-over-year and accounts for 21% of our total sales. Our annualized recurring revenue which solely consist of truly ratable software subscriptions and related services increased 43% year-over-year due to strong demand for missed and certain security subscriptions. We are encouraged by the progress we are making in our software transformation strategy as many of these revenue streams are recurring, pull through infrastructure and improve margin.
Finally, we exited 2022 with an exceptional backlog of more than $2 billion, which is up approximately $200 million from where we entered the year and remains well above historical levels. This backlog is providing us with exceptional revenue visibility and should enable us to deliver another year of healthy growth. Based on our current backlog, customer demand and our assumptions regarding supply, we currently expect to deliver at least 8% revenue growth and at least 1 point of non-GAAP operating margin expansion in 2023. Our expectations for 2023 assumes the availability of supply only modestly improve and at the end market environment remains uncertain.
Now I’d like to provide some additional insights into the quarter and address some of the key developments we’re seeing from a customer solutions perspective. Starting with our automated WAN solutions. This business experienced revenue weakness during the fourth quarter due to the timing supply following very strong shipments during the prior quarter. That said, our automated WAN business grew 12% on a full year basis, which exceeded our expectations and the high end of our long-term model. We remain optimistic regarding the long-term outlook for our automated WAN business based on the momentum we’re seeing for several of our newer products.
To this point, our new 306 based MX304, an LC 9600 line card continued to perform exceptionally well with the MX304 securing a 150 new logos in Q4 and emerging as one of our fastest ramping products over the last five years. Our PTX portfolio also continues to perform well across cloud, service provider and enterprise accounts. In Q4, our PTX platform secured more than 15 new use case wins that we expect collectively will drive more than $200 million of incremental opportunity over the next three to five years. Not to be overlooked, we’re continuing to make progress with our new cloud metro portfolio, which saw orders more than double on a year-over-year basis.
Our pipeline of opportunities is strong and we remain encouraged by our ability to win in the market, especially as we add new AI-driven cloud-based automation capabilities to the portfolio over the next few quarters. Our cloud ready datacenter revenue experienced an exceptional performance in Q4 and grew more than 20% on a full year basis. 400 gig momentum remains strong and we now have more than 120 400 gig datacenter wins that include cloud majors, large enterprise and service provider accounts. Our Apstra pipeline continues to build as new logos increased meaningfully on both a sequential and a year-over-year basis and we experienced strong hardware pull-through for every dollar of software.
Interest in our new Apstra free from capability which provides more flexible deployment options and expands the list of potential customers we can address is encouraging and we plan to introduce new software capabilities that will further expand the use cases we can address in 2023. Customer interest in our cloud ready data center portfolio remains healthy and given the wins we’ve already secured, I’m optimistic about our ability to capitalize on the attractive growth within this market over the next several years. Our AI-driven enterprise revenue continued to significantly outpace the market growing more than 30% year-over-year in Q4 and 24% on a full year basis. This strength was led by our mystified business, which is the segment of our campus and branch portfolio driven by Mist AI and the cloud. This area saw both revenue and orders grow more than 50% year-over-year with record sales of AI-driven WiFi and EX switching in the Q4 timeframe.
On a full year basis, our mystified revenue was $500 million in 2022, which was up from approximately $300 million in 2021. Our mystified orders also continued to see strong momentum with fourth quarter results surpassing $900 million on a annualized basis. The industry is clearly recognizing the differentiation of Juniper’s campus and branch offering driven by Mist AI. We believe this is reflected in Gartner’s latest Magic Quadrant for enterprise wired and wireless LAN infrastructure that was released in December of 2022 where Juniper was named a leader for a third consecutive year and was ranked highest in both completeness of vision and ability to execute for a second consecutive year. Additionally, the Gartner enterprise wired and wireless LAN infrastructure critical capabilities report that was published in January 2023, Juniper received the top score in four out of five of the use cases.
On the product side, we continue to invest heavily in new key areas that drive real value to customers and partners, including WiFi 6E and new AI-driven EX switch variants such as the 4100, both of which are seeing strong early adoption in the market. We’re also continuing to make enhancements to [Indecipherable], the industry’s only virtual network assistant driven by Mist AI. Lastly, customer traction for the AI-driven enterprise remains exceptionally strong. For example, we saw a nearly 80% increase in the number of accounts purchasing at least two mystified products during the most recent year. This highlights the attractiveness of a full tack Juniper offering managed via common AI engine and cloud, as well as the land and expand opportunities available to our sellers and partners, which we believe remains in the early innings.
Our security revenue returned to growth in Q4, although we expect this business to be pressured over the next few quarters as we transition from an appliance to a ratable software subscription model. We remain optimistic regarding the long-term outlook for our security business as we believe the convergence of networking and security provides us with a competitive advantage in the portions of the market where we are currently focused. We’re also encouraged by the interest in our software security offering, most notably, our security director cloud platform. This product provides customers a single policy framework to manage all their firewall, whether in the datacenter or at the edge or whether on premises or in the cloud, which is essential to help customers migrate to zero trust and SASE architecture. This platform was recently named CRM Magazine’s edge platform of the year and already has secured more than 300 wins, which we view as an encouraging sign of future success.
I’d like to mention that our services team delivered another record quarter and our services business continues to grow year-over-year due to strong renewals and attach rates as well as the growth of our SaaS business. Our customer satisfaction scores remain at all-time highs and our service margins came in better than expected due to higher revenue and lower costs. On a full year basis, our service margins achieved a new all-time record of 67.3%, up 150 basis points as compared to the prior year. Our services organization continues to execute extremely well and is focused on driving incremental efficiencies through automation and cloud delivered insights that not only create new revenue opportunities, but also benefit margin and customer experience. I would like to extend my thanks to our customers, partners and shareholders for their continued support and confidence in Juniper. I especially want to thank our employees for their hard work and dedication, which is essential to creating value for our stakeholders.
I will now turn the call over to Ken who will discuss the quarterly and full year financial results in more detail.
Ken Miller — Executive Vice President, Chief Financial Officer
Thank you, Rami, and good afternoon, everyone. I will start by discussing our fourth quarter results, then cover our fiscal year 2022 and end with some color on our outlook. We ended the fourth quarter of 2022 with record revenue of $1,449 million, up 11% year-over-year and 2% sequentially. This was below the midpoint of our guidance due to the timing of supply and some logistical challenges towards the end of the quarter. Despite the slight revenue shortfall, we delivered non-GAAP earnings per share of $0.65, which was above the midpoint of our guidance, driven by a better than expected gross margin result and prudent operating expense management.
In terms of product orders, as expected, we saw a decline due to buying patterns normalizing and customers consuming previously placed orders. This was more pronounced with our cloud and service provider customers. We expect this dynamic to continue as supply improves and backlog normalizes. During the fourth quarter, total product orders declined more than 20% year-over-year. Adjusted orders placed to accommodate for the extended lead times declined single-digits year-over-year versus a difficult comparison, but grew sequentially. Our adjusted orders calculation only includes a one way adjustment to reduce bookings due to accelerated ordering.
During the entire time that we’ve reported adjusted orders, we have not added those orders back in the future periods where they would have normally been placed. We believe that if we were to add back those accelerated orders, adjusted orders would have grown in Q4 of 2022. We exited 2022 with backlog of slightly more than $2 billion, which is down sequentially, but up approximately $200 million on a year-over-year basis. Looking at our revenue by vertical, enterprise had record revenue and was our largest vertical in the fourth quarter increasing 32% year-over-year and 16% sequentially. Cloud grew 14% year-over-year and increased 1% sequentially. Service Provider declined 8% year-over-year and 10% sequentially.
From a customer solutions perspective, AI-driven enterprise revenue grew 30% year-over-year and 19% sequentially. Cloud ready datacenter grew 50% year-over-year and 13% sequentially. Automated WAN solutions revenue was down 4% year-over-year and 10% sequentially. Total software and related services revenue was $305 million, an increase of 26% year-over-year. Annual recurring revenue or ARR grew 43% year-over-year and we exited the year with $294 million in ARR. Total security revenue was $169 million, up 5% year-over-year and up 21% sequentially.
In reviewing our top 10 customers for the quarter, six were cloud, three were service provider and one was an enterprise. Our top 10 customers accounted for 34% of our total revenue as compared to 33% in the fourth quarter of 2021. Non-GAAP gross margin was 58.5% in the quarter, which was above our guidance midpoint, primarily driven by the favorable software mix and to a lesser extent some improvement in transitory supply chain costs, which more than offset an unfavorable product mix. Supply chain continues to be constrained with long-lead times and elevated costs. If not for the elevated supply chain costs, we estimate that we would have posted non-GAAP gross margin of approximately 60%. Non-GAAP operating expenses increased 7% year-over-year and was up 1% sequentially, primarily due to headcount related costs. We exited the quarter with total cash, cash equivalents and investments of $1.2 billion. Cash flow from operations was $120 million for the quarter.
Turning to capital return. We paid $68 million in dividends reflecting a quarterly dividend of $0.21 per share. We also repurchased $88 million worth of shares in the quarter. Moving on to our full year results. Our revenue for 2022 was a record coming in at $5,301 million, which is 12% growth versus 2021. Despite the impact of supply chain constraints, we saw growth across all verticals, customer solutions and geographies. Our enterprise business became our largest vertical and grew 21%. Our cloud business grew 13%, while service provider grew 3% year-over-year. From a customer solutions perspective, AI-driven enterprise revenue increased 24%. Cloud ready data center revenue grew 21% and automated WAN solutions revenue grew 12% on a full year basis.
Total software and related services revenue was $994 million, which was an increase of 31% year-over-year. This exceeded our expectations as we continue to make meaningful progress in transitioning our business to more of a software and SaaS-centric model. Total security revenue was $629 million, which was down 4% year-over-year. In reviewing our top 10 customers for the year, six were cloud, three were service provider and one was an enterprise. Our top 10 customers accounted for 33% of our total 2022 revenue as compared to 31% in 2021.
Non-GAAP gross margin was 57.4%, a decline of 230 basis points versus 2021, primarily due to the product mix and increased supply chain costs. If not for elevated supply chain costs, we estimate that we would have posted non-GAAP gross margin of approximately 60% in 2022. Non-GAAP operating expenses increased 6% year-over-year, primarily due to higher headcount-related costs. Non-GAAP diluted earnings per share was $1.95 in 2022, an increase of 12% versus 2021. During 2022, we repurchased $300 million worth of shares and paid $270 million in dividends. I am very pleased with our financial performance, both in the fourth quarter and throughout 2022.
Now I would like to provide some color on our guidance, which you could find detailed in the CFO commentary available on our Investor Relations website. At the midpoint of our guidance, we expect first quarter revenue of $1,340 million, which is 15% growth year-over-year. We are still experiencing supply chain related headwinds associated with shortages as well as elevated components and freight costs, which are expected to modestly improve through the course of 2023. First quarter non-GAAP gross margin is expected to be down sequentially to 57% due to a normalized software mix and seasonality. We expect first quarter non-GAAP operating expense to increase sequentially, primarily driven by the typical seasonal increase of French costs. Despite these increases, non-GAAP operating margin is expected to increase more than 100 basis points versus Q1 2022.
Turning to our expectations for the full year 2023. Given the ongoing customer demand for product, solid exiting backlog and improved supply, we are updating our revenue growth expectations for 2023 from at least 7% to at least 8%. Beyond the first quarter of 2023, we expect revenue to grow sequentially throughout the course of the year. This assumes the current supply chain environment modestly improves, but remains challenged. This forecast assumes we produce backlog during the course of the year. However, we expect to exit the year with elevated backlog compared to historical normal levels.
While non-GAAP gross margin can be difficult to predict, we expect full year non-GAAP gross margin to be flat to slightly up year-over-year. We remain committed to disciplined expense management and full year non-GAAP operating margin is expected to expand by at least 100 basis points versus 2022. That said, we will continue to invest to take advantage of market opportunities and non-GAAP operating expense is expected to be up on a full year basis. Our non-GAAP tax rate on worldwide earnings is expected to be 19% plus or minus 1%. Our non-GAAP EPS is expected to grow double-digits on a full year basis. Finally, I’m pleased to announce we have declared a 5% increase in our quarterly cash dividend to $0.22 per share to be paid this quarter to stockholders of record.
In closing. I would like to thank our team for their continued dedication and commitment to Juniper’s success, especially in this dynamic environment.
Now I’d like to open the call for questions.
Questions and Answers:
Operator
[Operator Instructions] The first question is from Tim Long with Barclays. Tim, please proceed.
Tim Long — Barclays — Analyst
Thank you. Yeah, just a two-partner on the orders, if I could. Maybe Rami, start with you, obviously coming up tough comparison, the strange environment with the multi-quarter ordering. Is your view that the service provider and cloud customers are going to over this period over the next six months or so be well below trend line and kind of ordering well under consumption or is it just something that works out over time? And then maybe, Ken, can you just give us a little more on the math here. I think if it was $2.3 billion or so last quarter for backlog and a little over $2 billion this quarter, it implies a lot more than a 20% decline. So is there something else in the order backlog math there that we’re missing? Thank you.
Rami Rahim — Chief Executive Officer
Hey, Tim. Okay. I’ll start and then, Ken, I’ll pass it on to you. So what we saw from an order standpoint in Q4 is pretty much expected. Yes, the compares are getting very difficult. A year ago period, definitely, service and cloud providers were placing orders for multiple quarters in order to get ahead of supply constraints. Enterprise is a little bit of a different story. We actually saw flattish type order momentum on a year-over-year basis in Q4, but that was off of a very difficult compare in the enterprise segment where a year ago period in Q4, this would be in ’21, orders grew over 40% year-over-year. So looking forward to your question, I do think there will be for the next at least couple of quarters a re-normalization of order patterns for service providers and cloud providers as they consume orders that were placed a year ago period. And in the enterprise, I actually think that order momentum will continue. I think of I look out into 2023, we should continue to see solid enterprise growth both from an order standpoint as well as from a revenue standpoint.
Ken Miller — Executive Vice President, Chief Financial Officer
Yeah. And I think it’s worth reiterating, I made a comment in my prepared remarks that when we talk about adjusted orders which were down for the first time on a year-over-year basis, but up sequentially, we really are just doing now one way adjustment that I referred to. So if you were to normalize and add back those accelerated orders in the proper period, if you will, some of that would have been added back to the last quarter Q4 ’22 and we believe we would have actually shown growth have we made those adjustments on both sides of the equation, but we only did the takeaway sides. So I want make sure that’s clear to folks. From a backlog perspective, I mean, the math really is the primary driver of why the backlog decline was orders being down greater than 20% on a gross order basis. We also did see some growth in revenue as well as growth in deferred revenue that I would point to that as some of the backlog doesn’t get recognized immediately, particularly some of the software subscriptions and SaaS business that was in backlog until we actually sort of execute that delivery, which goes to deferred revenue versus revenue. So that growth also has an impact on backlog.
Tim Long — Barclays — Analyst
Okay. Thank you.
Operator
Okay. The next question is coming from Alex Henderson with Needham. Please proceed.
Alexander Henderson — Needham & Company — Analyst
Great. Thanks. So the first question I wanted to ask was on the services side of the equation. Obviously, there is a clear tie to future services as you ship more product and with the product sales accelerating, it’s hard for us to determine how rapidly that rolls into the income statement. So I was hoping you could give us a little bit more granularity around what you think services revenues are going to do in the first quarter kind of growth and for the year, what kind of growth might we anticipate there? How much is that contributing to the increase?
Ken Miller — Executive Vice President, Chief Financial Officer
Yeah, I’ll take that one. So we are seeing as you mentioned, Alex, the product revenue does have a direct correlation to our service revenue opportunity as our installed base gets bigger. Given the pretty positive product revenue results of both 2022 and 2021, you are going to see I believe that have a positive impact on services going forward. So services is a bit of a lagging indicator. It doesn’t — it’s not as volatile. Typically, you won’t see as large of increases or as larger decreases as product kind of gets a little bit normalized by the time you convert it to installed base and services, but I would expect our services business to continue to be strong in 2023 as it has been strong in 2022. And the other thing I would point to is our margin is also quite positive in our services business. The team has done a great job there, not only satisfying customers in renewals, etc, but also really working down the costs.
Alexander Henderson — Needham & Company — Analyst
The growth rate accelerated there from 4% to 7% to 8%, is that kind of high-single-digits the rate we should be anticipating both in the March quarter and the year?
Ken Miller — Executive Vice President, Chief Financial Officer
Yeah. We’re not giving specific guidance on services, but I would say as I mentioned, it is kind of a — it’s a lagging indicator. It’s not that volatile. So I wouldn’t expect significant step function changes anytime soon. That said, maintenance business is the vast majority, but there also is a software element, which is our SaaS element, which is a big part of the growth of our services business over the last few years as more of our software revenue is getting recognized in the form of SaaS revenue.
Alexander Henderson — Needham & Company — Analyst
Okay. The second question I wanted to ask because you had a very significant increase in the cloud ready datacenter year-over-year in the fourth quarter. That looks like it’s somewhat of a spike versus a decline in the year ago, but nonetheless significant increase. Is that a function of that segment getting more of the available supply? What’s the reasoning for that?
Rami Rahim — Chief Executive Officer
Yeah, Alex, I’ll take that one. So obviously very pleased with our cloud ready datacenter momentum and success that we saw in Q4 timeframe. Over the last several quarters, we did highlight a couple of meaningful wins, one in particular in a top 10 cloud provider that was a datacenter win. So this would be a part of our CRDC business and the solutions that we’re developing in that business. So whereas in prior quarters that was sort of shown in terms of orders. Now we’re actually starting to see the revenue contribution. There are other elements as well. I think our focus on software-led datacenter sales and much the same way as we’ve seen Mist lead to success in the AI-driven enterprise, cloud ready datacenter is still in the earlier phases of that growth period, but we’re starting to see a pickup in Apstra-led type opportunities where the net new logos and the sort of the strategic nature of those logos are actually starting to contribute nicely as well. I would not expect this kind of cloud ready datacenter performance on an ongoing basis, but again, I do think that I’m optimistic about the overall growth prospects for this business.
Alexander Henderson — Needham & Company — Analyst
Great, thank you so much.
Rami Rahim — Chief Executive Officer
Thank you.
Operator
Okay. The next question is from George Notter with Jefferies. Please proceed.
George Notter — Jefferies — Analyst
Hi guys. Thanks very much. I guess, I wanted to ask about your thoughts on the composition of the growth this year. You said at least 8% revenue growth and I know if we look back, you guys have instituted some price increases. I think Q3 included, but how much of that 8% plus growth you think really comes from pricing versus units? How do you think about it? Thanks.
Ken Miller — Executive Vice President, Chief Financial Officer
Yeah. So pricing is factored in obviously into our outlook and the way I would describe it, George, is we expect the majority of that 8% to be volume based. There is definitely a pricing element, but it would be less than half assuming we did revenue at 8% obviously as we grow. If we’re able to grow faster than 8%, we did put 8% out there as a bit of a floor, but we talk about at least 8% and majority of that incremental would also be volume related.
George Notter — Jefferies — Analyst
Got it. And then as I think about the unit volume piece is that really driven by new products mystified or ACX, some of the other new initiatives you’ve got or do you think it’s — what’s the dynamic between sort of existing versus new products?
Ken Miller — Executive Vice President, Chief Financial Officer
Yeah. I mean, we’re not giving too much detail on exactly the composition of 2023. I would say this though, I mean, I think the relative growth that we’ve outlined in our long-term model and actually we’ve delivered for the last couple of years. So if you look at it by vertical, I would expect enterprise to be our fastest growing vertical and the product associated with enterprise are predominantly [Indecipherable] and campus and branch. It was well as some of our here to see products. I mean, you could pull it out by cloud, which is predominantly routing and datacenter switching and then followed by service provider would be our slowest growing vertical. So I do think the relative mix of our products and the mix of verticals from a growth rate perspective is likely to play out similarly in 2023, but at this point, it’s a little bit too early to call the exact components of revenue growth.
George Notter — Jefferies — Analyst
Got it. Thank you very much.
Operator
Okay. The next question is coming from Samik Chatterjee with JP Morgan. Please proceed.
Samik Chatterjee — JPMorgan Chase & Co — Analyst
Yeah. Hi. Thanks for taking my question. I guess, my question was going to be about service provider revenues and if you could give us some more color there. It was down year-over-year and quarter-over quarter. And Rami, I think in your script, you mentioned sort of revenue is going to be the driver or sort of metric to judge sort of demand from. So what are you seeing in relation to sort of demand from that vertical? You mentioned scrutiny from customers. So our telco customers scrutinizing, but it’s a bit more than the other verticals. And how should we think of their — the capex? Is this impacting here over the sort of next 12 months? Thank you.
Rami Rahim — Chief Executive Officer
Yeah. Thanks for the questions, Samik. So what we saw in Q4 was mostly if not entirely a function of supply and that’s not totally unusual to see this kind of a pullback after a very strong quarter. And if you recall, Q3 was actually a great quarter for service provider because we happen to be able to ship quiet a large volume of product that was required that was on our balance sheet and also new orders that came in the quarter. So — but there’s more of that happening in the service provider segment. First, we’re monitoring closely new products that we have introduced over the last, let’s say, year, a couple of years or so and we’re seeing some really strong pickup, which I think gives us confidence in the next few years, if you will, in terms of the dynamics for this segment. The MX304 is the fastest growing product in the last five years.
The PTX product family which really goes to the heart of the 400 gig opportunities that are out there is performing really well as well. I just finished answering questions about the cloud ready datacenter and one of the things that’s actually driving momentum in our CRDC solutions is the fact that there is a strong diversity of interest among all of our segments, especially including service providers that are moving to more of a virtualized approach to delivering the kind of services that we’re delivering in the past. So there is a number of elements to this business that I think are positive for us long-term. In the short-term, we’re going to get through this normalization of order patterns to revenue as we just discussed. But long-term, being in line with our long-term model minus two to plus two or even better is definitely possible.
Samik Chatterjee — JPMorgan Chase & Co — Analyst
Thank you. Thanks for taking the question.
Operator
Okay. The next question is from Sami Badri with Credit Suisse. Please proceed.
Sami Badri — Credit Suisse — Analyst
Hi. Thank you. I had two questions. When you talk about 8%, you’re using the words at least versus prior I believe the word you would use it for. Is it — should we assume 8% is the floor of growth for 2023? So that’s the first question. And then the other question is of the product orders that were submitted in 4Q of ’22, how much of the growth was driven by price increases versus volume just so we can get a better idea on composition of the backlog and how that changed in 4Q?
Ken Miller — Executive Vice President, Chief Financial Officer
Yes. I’ll take both of those questions. So when we do — the words we use officially at least 8% and when I describe it oftentimes I referred to that as the floor, right, because we’re setting a range starting at 8% and we’re not really putting a ceiling on it and that’s why I describe that least 8% as the floor. But it’s not meant to confuse, it’s meant to be really — it’s the same guidance. As far as price versus volume, again, I would say we are definitely getting a benefit from the pricing actions we’ve taken. It is impacting growth, but it is the minority of our growth, right. The vast majority of our growth is tied to volume sales and quite honestly taking shares in some of those markets that we’re absolutely taking share in such as AI driven enterprise and the campus of branch-based. And I think we had a very strong quarter in datacenter as well. So I do prescribe our growth to the success and execution of the team much more than I do the pricing actions we’ve taken.
Sami Badri — Credit Suisse — Analyst
Got it. Thank you.
Ken Miller — Executive Vice President, Chief Financial Officer
Sure.
Operator
Okay. The next question is from Simon Leopold with Raymond James. Please proceed.
Simon Leopold — Raymond James — Analyst
Thanks for taking the question. I wanted to get a better sense of the trends coming from service providers and that it sounds like you’re blaming this quarter’s relative weakness on supply chain, but there’s been some others exposed to that vertical that have talked about inventory absorption and some of the operators slowing down either in the fourth quarter or first half of ’23 as they may be manage their own cash flow or manage their inventory of gear. I’m presuming that your customers haven’t been able to stockpile your equipment in warehouses and don’t have that inventory issue for you in the first half of ’23, but I just want to get a sense directly from you if that’s a factor of what’s going on here or whether it’s really concentrated around component shortages? Thank you.
Rami Rahim — Chief Executive Officer
Let me start and then Ken you might want to weigh in as well. So are there macro sort of challenges weighing in on the service provider segment? As I said in my prepared remarks, there are definitely customers across all segments, including in service providers that are, let’s just say scrutinizing or ordered a bit more looking at timelines for project, making sure that they are spending as efficiently as possible, so that is happening without a doubt. Having said that, our outlook — our long-term model is for service provider is a magnitude of sort of plus two range. We’ve managed to exceed that over the last couple of years. I actually think we can still even with these sorts of macro challenges that are — that we’re seeing out there, maintain that sort of long-term range just based on some of these factors that I just mentioned in answering the prior question, right.
There are still 400 gig projects that are out there that remain exceptionally important for service providers in order to keep ahead of their demand patterned in their networks. Metro opportunities are definitely still there. The need to carry an increased amount of 5G traffic in fiber optic networks, the need for highly automated metro solutions continues to be there and this is the net-new market opportunity for us. So net-net, I actually long-term quite optimistic about this segment despite some of the macro concerns that might be out there.
Ken Miller — Executive Vice President, Chief Financial Officer
The only thing. I would add is, as I’ve said before, any 90-day period, you’re going to see a little bit of lumpiness Q-to-Q based on either vertical cuts or customer solution cuts that really is a factor of inventory and supply and what we’re able to ship in any given quarter. I think a longer-term view of FY’22 was more indicator of what our service provider business is doing and we did post 3% growth as Rami mentioned above our model. So I feel good about the space overall. Based on the customer’s conversations we’ve had and the supply constraints, quite honestly, that we’ve had over the last few quarters, we do not believe customers are sitting on excess of inventory levels, not something that we’re particularly worried about this point. They clearly are able to not book as much as they did prior because they’re no longer accelerating orders and actually — we’re actually delivering orders they booked previously. So the bookings is getting impacted, but from a revenue perspective, we’re not seeing that impact.
Simon Leopold — Raymond James — Analyst
Thank you.
Operator
Okay. The next question is coming from David Vogt with UBS. Please proceed.
David Vogt — UBS — Analyst
Great. Thank you guys for taking my question. You guys were pretty clear, I think, on all the puts and takes in ’23, but I wanted to ask a question about normalization. And so if you think about your order growth pattern over the last couple of years, it’s been incredibly strong, but your backlog exiting 2020 was roughly about $400 million, and your business is about 20% bigger today. So when we start to think about what normalized order growth rates look like and backlog looks like, how should we think about where backlog should be relative to where you were, let’s say, two years ago or two and a half years ago and your desire to obviously build some buffer stock to meet customer demand. I mean should we expect backlog to be a normalized period sort of commensurate with sort of the ratios that we’ve seen in the past? Or should we expect a slightly higher uptick in the backlog going forward when things normalize?
Ken Miller — Executive Vice President, Chief Financial Officer
Yes. It’s a really good question. And quite honestly, if something, I don’t have a perfect answer to you, but I’ll let you know what I expect to happen. So I absolutely expect backlog to start to normalize and I expect us to — backlog to reduce in 2023. I still expect that we’ll exit the year with what I refer to as elevated backlog. I don’t exactly have the number for you, but I do think we’ll exit the year elevated. So it will start to reduce, but remain elevated, would be my expectation. And what the new normal is hard to say.
And as you mentioned, historically, we’ve been in that kind of USD400 million to USD450 million range for quite some time. I would like to think that the new normal is going to be greater than that, maybe closer to somewhere between USD500 million and USD1 billion as I think customers understand the value of giving us orders a little bit earlier, giving us a little longer lead times to react. I’m hoping that the new normal is a little less frantic as it was just a few years ago when we were starting the quarter with not enough backlog. So I feel good about our backlog position, obviously, the variability of it. I think it will decline throughout 2023 but remain elevated and work finally settled a couple of years from now, it’s hard to predict, but I would like to speak more than where we were in that 400-level.
Operator
Okay. The next question is coming from Amit Daryani with Evercore. Please proceed.
Amit Daryanani — Evercore ISI — Analyst
Thanks for taking my question. I guess the first one I had was when you put talked about the order trajectory, you talked about auto going down on Service Provider and Cloud side, but they’ve be running to be flattish on the Enterprise side. I was wondering if you can talk about why are you seeing such a deviation in auto trends between those 3 buckets? And on the Enterprise side, is it flat because you’re picking up share? What’s to the better performance there versus other two.
Rami Rahim — Chief Executive Officer
Yes, I’ll start. So SP and Cloud, primarily because of the fact a year ago period and before that, they were just doing more ordering for multiple quarters to get ahead of the supply constraints that we were facing. And I think it’s not unusual because typically the kinds of projects that SPs and Clouds are engaging and tend to be just very strategic, very large. They require a lot of upfront planning and for that reason, that early ordering was just happening in more abundance. It also did happen in the Enterprise just not to that same extent.
I think the second part of your question is about sort of the order momentum we’re seeing in the Enterprise and why. I think we’re just executing exceptionally well on the Enterprise across the board, pretty much every solution area, whether it be data center, are, of course, our AI-driven enterprise solution, even in the WAN, we had a great federal government quarter, for example, we’re sort of firing on all cylinders. Our competitive differentiation and our solutions, especially in our AI-driven enterprise solution continues to work really well for us. And for that reason, Enterprise is now Juniper’s is the largest segment. A few years ago, there was actually some doubt about whether Juniper can win or succeed in the Enterprise, and I think those doubts are pretty much behind us at this point.
Ken Miller — Executive Vice President, Chief Financial Officer
The only thing I would add is we’ve had a lot of momentum in Enterprise for the last several years, and we actually expect 2023 to be a growth year for Enterprise, both from a bookings, order perspective as well as a revenue perspective. And I know we aren’t naive to some of the macro conditions out there. But given the product differentiation we have, kind of the market share we have, the opportunity in front of us, we feel pretty confident we can continue to grow the enterprise in 2023 despite kind of some of the macro conditions.
Operator
Okay. The next question is from Tal Liani with Bank of America.
Tal Liani — Bank of America — Analyst
Hi guys. I have two questions on — related to the backlog. If the backlog is down USD300 million or USD250 million in Q4. Do you — and we are entering into a year that is supposed to be tougher for spending because it’s really only — really only starts this year. Does it mean that the backlog declines could accelerate this year on a sequential basis, dollar basis, etc.? That’s the first question.
And the second question is how should I think about the adjustment of backlog? I’m trying to think about what could the growth rate be after the backlog is adjusted down if the order — if the environment is not changing. So when I look at the sequential basis of 4Q, last year, it was up 10% roughly. And this year, if I remove this quarter, if I remove the backlog, there is a 25% delta between the growth you had last year and the growth you have this year because without the backlog, you were down 15% instead of being up 10%.
So the question is, is the order environment deteriorate that much between 3Q and 4Q? And then how does it carry on to 1Q, 2Q, 3Q, when the year progresses and the spending environment worsened in some sense. So again, my question is more about understanding how could the environment look like once you consume the backlog if the order environment doesn’t change much?
Ken Miller — Executive Vice President, Chief Financial Officer
Yes. So let me start with that. So from a backlog perspective, we did see a decline in the fourth quarter, as you noted, sequentially. However, I think it’s important to note, backlog was up approximately $200 million year-on-year, right? So for the full year, we had a pretty strong bookings year and actually grew backlog, but you are starting to see that decline and you’re starting to see orders, I would say, normalized, but actually, that’s really not the right way to say it.
Customers have already placed orders and we are now shipping those orders. So actually orders are understated, if you will, the true demand whereas the past three quarters, orders have been overstating through demand because they’ve been accelerating orders to account for multiple periods of time to adjust the lead times, now kind of the opposite is happening. And as I mentioned, we’re not adding that back in.
So the bookings number is going to be very unusual, I believe. This like it has been on the positive side. I think you’re going to see something similar on the negative side going over the next couple of quarters, which is why we think revenue is really the best demand metric you have. And backlog will come down, we haven’t stated exactly how much and the timing of it, it really does depend on our ability to capture supply, which is uncertain at this point, but we do expect it to come down throughout 2023, but remain high as we exit the year as customers are basically consuming orders we’ve already received.
So I look at it as kind of a burden hand better than two in the bush scenario, where we already have the orders that really is the demand for 2023 in-house. And as we shift that it’s going to play havoc on growth rates for current period orders.
Rami Rahim — Chief Executive Officer
And I’ll just add on this. I think Ken summarized the situation for Q4 really well. Orders that we would have otherwise received in Q4, we already had them in hand because of customers that were early ordering, especially in SP and Cloud. As we look at it to 2023, orders don’t need to grow in order for us to hit the at least 8% in revenue growth for the year. But I actually think they can grow. And in the Enterprise, I believe they will grow.
Operator
Okay. The next question is from James Fish with Piper Sandler. Please proceed.
James Fish — Piper Sandler — Analyst
Hey, guys. Thanks for the questions. Rami, for you, a big topic that’s coming up is AI workloads. Is there a way to think about the opportunity you see for this and why you see for this and why Juniper went out over your competitors. And then just Ken for you, are you assuming 2023 cancellation rates and remain at this level. And how to think about some of the kind of push-out of Q4, is that just completely flowing into Q1 in terms of timing or is that going to be up throughout the course of the year? Thanks.
Rami Rahim — Chief Executive Officer
Yes, James, it’s a great question. I’ll start on the AI topic. So, first. I want to talk about AI as it pertains to our own products, our AI-driven solution revenue crossed the $1 billion for the first time in 2022 and I think it’s a demonstration of the incredible value and power of artificial intelligence in driving real results tangible results drive market-share taking for our enterprise business and now what we’re doing is we’re taking a page out of these lessons we’ve learned in the enterprise and we’re applying them to other segments. For example, in our Paragon automation for the metro within the service provider debate.
Now having said that, I think your question is more around cloud providers and the opportunity that AI presents to us in terms of supplying the infrastructure necessary to keep up with demand. And earlier in this call, I mentioned how long term, I’m actually quite bullish about long-term cloudified businesses. And one of the reasons is because of AI. I believe that this is going to be yet another big initiative or a catalyst to increase traffic within the data centers and in the WAN leading or ending in their data centers among all cloud providers that they will have to get ahead of. And they get ahead of that by building higher performance, more cost effective, more cost-efficient networks, both within the data centers and in the wide area network. We will benefit from that because of the existing footprint that we already have within the cloud space — as you know, we’re in pretty much all of the major cloud providers, hyperscale and the top 10 cloud providers as well.
Add to that the new 400-gig opportunities that become exceptionally important to carry all this traffic cost effectively and I think it bodes well for our cloud provider business in the long run.
Ken Miller — Executive Vice President, Chief Financial Officer
Yes. And to your second question, so from a backlog perspective, we believe our backlog remains extremely durable. Level of cancellations remain extremely low compared to the backlog levels, and I expect that cancellation level to remain low going forward. From a Q4 kind of timing of revenue mix perspective, you’re right in that the Q4 miss basically made — we made that up in Q1. So it really was a timing thing. We had a few more days. We would have made the quarter’s expectation, but that rate did slip into Q1. We’ve already made that up. You can see that reflected in the Q1 guide of $13.40 which lower sequential than we normally see from a Q4 to Q1. So I believe that has been made up.
And other thing I’d mention is on the Q4 margin, which wasn’t asked about, we did see some favorableness in the Q4 margin. Some of that is due to software mix and quite honestly, some of that’s because we couldn’t ship some of the hardware we were expecting to ship, which was at a lower margin. So that also has an impact on Q1 guidance where you’re seeing margin come down seasonally a little more than normal off of Q4. It always — it normally comes down, it comes down a little more to that software mix. And as it relates to margin in 2023, I do think there’s opportunity for margin to be flat to modestly up. I do expect there to be some improvement in some of those expedite fees and freight costs. That said, there’s a lot of uncertainty with gross margin, and I feel that the street models as they are, the expectations there currently has, I would encourage you to keep those as they are for 2023.
Operator, we’ll take two more questions.
Operator
The next question is coming from Aaron Rakers with Wells Fargo. Please proceed.
Unidentified Participant — — Analyst
Hi, this is Jake on for Aaron. Thanks for taking my question. I was just wondering if you could talk a little bit more about the momentum you’re seeing in 400G and any changes in the competitive landscape there?
Rami Rahim — Chief Executive Officer
Yes, I’d be happy to. So for 400-gig there’s been 100 new wins between Service Providers and Cloud providers since our last update, which was a quarter ago. In terms of competitive landscape, it’s always been a competitive environment. I believe that we have real strength, experience and know-how, especially in the WAN for service providers and hyperscale cloud providers where we can leverage our existing footprint in order to basically understand the specific feature by feature requirements and do sort of incremental upgrades to 400 gig.
But we’re actually also seeing some really promising success, if you will, in the cloud-ready data center space, and they basically inside the data center switching fabric with 120 cumulative total 400-gig data center wins now. And I do believe that we’re in the early innings right now. I get this question quite a bit, where I know it feels like we’ve been talking about the 400-gig opportunity for a while. But actually, it’s still early periods because there’s sort of this time period in the early part of any new Ethernet speed inflection point that starts with the introduction of optics, the optics have to become cost-effective. Then the project need to actually start to kick in. There’s a testing period and there is a deployment period. I actually think that we’re sort of right now in the early stages of that growth, and I do believe that it’s going to be a wonderful opportunity for us, especially in SP and Cloud.
Operator
Okay. This completes the Q&A —
Rami Rahim — Chief Executive Officer
Operator, last question, please..
Operator
Absolutely. Last question is coming from Fahad Najam with Loop Capital. Please proceed.
Fahad Najam — Loop Capital Markets — Analyst
Hey, thanks for squeezing me in. I hate to go back to the topic of order normalization. Can you maybe help us maybe add a dimension of where lead times are? And should we expect as lead times now, customers will place orders as they normalize. Any indication on how lead times are trending? And then I have another question on what you’re seeing on the broader market in terms of demand trends. You cited some macroeconomic challenges. Is it more pertaining to site segments like high tech or is it more broad? Any color there would be also very helpful.
Rami Rahim — Chief Executive Officer
Let me start with the second part, and then I’ll hand it over to you, Ken, for the first part. When we say some uncertainty that’s out there, it’s really more in conversations we’re having with customers, the scrutiny that they’re placing on budgets. There have been some, a few project push-outs, no cancellations really. But despite that, I think that there are plenty of reasons for us to be optimistic. The strategic importance of the network, digital transformation projects, the 400-gig opportunity that I just talked about, our Enterprise momentum that I think, in many ways, is unique to Juniper because of the differentiation, especially in artificial intelligence that we have and then the backlog that we’re sitting on. Ken?
Ken Miller — Executive Vice President, Chief Financial Officer
Yes, from a lead time perspective, it’s hard to get specific because the reality is all products have different lead times. But the range really is from 30 days to upwards of nine months, even 12 months in some cases. One way to look at it would be our overall backlog. If you just went on a FIFO basis, we have roughly 2 quarters of backlogs. So lead times on average roughly six months as one might look at it and it’s down a bit from where we entered the quarter. So we are seeing some improvements there.
Jess Lubert — Vice President of Investor Relations
Thank you, everyone, for your time. That concludes today’s call.
Operator
[Operator Closing Remarks]