On Market Trends
Zheng Zhong: Labor shortages and rising wages are accelerating adoption of service robots across industries. Hospitality, healthcare, and retail are leading adopters as they seek to maintain service levels despite staffing challenges.
The technology has matured significantly. Robots are now reliable, safe, and capable of handling complex tasks. The ROI is clearly demonstrable, typically with payback periods under two years.
On Product Portfolio
Q: What products does Richtech offer?
Zheng Zhong: We offer a range of service robots for different applications. Our delivery robots transport food, packages, and supplies in restaurants, hotels, and hospitals. Cleaning robots maintain floors in commercial spaces. Customer service robots provide information and wayfinding.
All our robots share a common software platform that enables fleet management and integration with customer systems.
On Growth Strategy
Q: How are you approaching growth?
Zheng Zhong: We are expanding both product capabilities and geographic reach. R&D investments are enhancing robot autonomy and expanding use cases. Our sales and service network is growing globally to capture demand in key markets.
We are also developing partnerships with industry leaders who can distribute and support our products at scale.
On Competitive Advantages
Q: What differentiates Richtech?
Zheng Zhong: Our robots are designed for real-world commercial environments. They are robust, reliable, and easy to deploy. Our software platform enables customers to manage mixed fleets and integrate with their operations seamlessly.