Categories Earnings Call Transcripts, Technology

Square, Inc. (SQ) Q1 2021 Earnings Call Transcript

SQ Earnings Call - Final Transcript

Square, Inc. (NYSE: SQ) Q1 2021 earnings call dated May. 06, 2021]

Corporate Participants:

Jason Lee — Investor Relations

Jack Dorsey — Chief Executive Officer

Amrita Ahuja — Chief Financial Officer

Analysts:

Tien-Tsin Huang — J.P. Morgan — Analyst

Lisa Ellis — MoffettNathanson — Analyst

Kamala Allison — Fiber Bamboo — Analyst

Darrin Peller — Wolfe Research — Analyst

Timothy Chiodo — Credit Suisse — Analyst

Pete Christiansen — Citi — Analyst

Harshita Rawat — Sanford C. Bernstein — Analyst

Ramsey El-Assal — Barclays Investment Bank — Analyst

Josh Beck — KeyBanc Capital Markets — Analyst

Bryan Keane — Deutsche Bank — Analyst

Rayna Kumar — Evercore ISI — Analyst

Dan Dolev — Mizuho Securities — Analyst

Presentation:

Operator

Good day, ladies and gentlemen, and welcome to the Square Four [Phonetic] Quarter 2021 Earnings Conference Call. I would now like to turn the call over to your host, Jason Lee, Head of Investor Relations. Please go ahead.

Jason Lee — Investor Relations

Hi, everyone. Thanks for joining our first quarter 2021 earnings call. We have Jack and Amrita with us today. We will begin this call with some short remarks before opening the call directly to your questions. During Q&A, we will take questions from our customers in addition to questions from conference call participants. We would like to remind everyone that we will be making forward-looking statements on this call. Actual results could differ materially from those contemplated by our forward-looking statements. Reported results should not be considered as an indication of future performance. Please take a look at our filings with the SEC for a discussion of the factors that could cause our results to differ.

Also, note that the forward-looking statements on this call are based on information available to us as of today’s date. We disclaim any obligation to update any forward-looking statements, except as required by law. During this call, we will provide preliminary gross profit gross results for the month of April. These represent our current estimates for April performance as we have not yet closed our accounting financials for the month of April, and our monthly results are not subject to interim review by our auditors.

As a result, actual April results may differ from these estimates. Also, we will discuss certain non-GAAP financial measures during this call. Reconciliations to the most directly comparable GAAP financial measures are provided in the shareholder letter on our Investor Relations website. These non-GAAP measures are not intended to be a substitute for our GAAP results. Finally, this call in its entirety is being audio webcast on our Investor Relations website. An audio replay of this call will be available on our website shortly.

With that, I’d like to turn it over to Jack.

Jack Dorsey — Chief Executive Officer

Thanks, Jason. Thank you all for joining us. We continue to focus on helping our customers through COVID-19 as many states in the U.S. and countries we serve reopen. With that focus in mind, this quarter we again participated in the Paycheck Protection Program, enabling us to facilitate more than $1.4 billion in loans to-date, $531 million in the first quarter to small businesses across the U.S., the vast majority of which were salary group than five employees. Square Financial Services, our newly opened bank will eventually allow us to expand access to banking services to many more small businesses.

We also made government disbursement available to individuals through Cash App enabling access to these funds up to two days early as our customer spending across the platform on critical needs such as rent, car payments, food and utility bills. Now a few updates on our business before I turn it to Amrita and your questions. We launched Square Messages this quarter and in future and our seller ecosystem that more efficiently connect sellers with their buyers through text or email. Square Messages is accessible from seller’s online Square Dashboard and consolidate communications with buyers from Square Feedback, Square Receipts and Square Appointments in one place. Now buyers can simply text or email to sellers regarding their latest purchases or upcoming appointments and sellers can respond while keeping their attention on the business.

Consumers and sellers have both expressed interest in being able to message each other directly and we believe this will help deepen the relationship and ultimately grow sales. Our omni-channel efforts have enabled us to attract and retain larger sellers too. Larger sellers come to Square for the breadth of our ecosystem, including our vertical point-of-sale products. Sellers who use Square for Restaurants or Square for Retail have adopted more than three of our products, on average, and generated greater than 5 times the gross profit compared to the average seller in the first quarter. Within Cash App this quarter we launched Bitcoin peer-to-peer functionality. Customers can now send Bitcoin to friends and family for free within the app which has attracted new customers to Bitcoin.

This gives even more opportunities to build new network effects across the entire cash ecosystem. We’ve also found purposeful opportunities to connect Seller and Cash. This quarter we incorporated Square Loyalty in the Cash App to drive customer discovery, engagement and retention while also deepening the connection between buyers and sellers. The integration will offer richer customer experience to Square buyers to view and manage rewards using Cash App. It enables Cash App to reach and engage tens of millions of buyers using Square Loyalty.

These sorts of integrations are only possible because we have scaled ecosystems for both sellers and individuals and we’re excited about the opportunity for future connections. Lastly, we closed the transaction to acquire a majority ownership stake in TIDAL and JAY-Z has joined Square Board of Directors. We believe there is a compelling intersection between music and the economy. Making the economy work for artists is similar to what Square has done for sellers. We’re going to start small and focus on the most critical needs of artists in growing their fan bases. We’re really enthusiastic to finally be able to start this work.

And with that, over to Amrita.

Amrita Ahuja — Chief Financial Officer

Thanks, Jack. There are three topics I’d like to cover today. First, a look at our performance in the first quarter of 2021. Second, an update on our business through April and how we’re thinking about growth comparisons going forward. Third, I’ll look at our investment approach for the rest of 2021 given our strong start to the year. In the first quarter our ecosystems delivered impressive growth as gross profit was $964 million, an increase of 79% year-over-year. Net income was $39 million and adjusted EBITDA was $236 million. Each of our seller in Cash App ecosystems exhibited strength in the quarter. Seller generated gross profit of $468 million, an increase of 32% year-over-year.

We saw relatively stable gross profit growth in January and February before trends improved in March behind regional reopening, government disbursements and lapping of the early pandemic last year, a few factors driving Sellers’ strong performance. First, we continue to make meaningful progress with mid-market sellers, which now account for 30% of our seller GPV mix up 4 points from a year ago. In the first quarter mid-market Seller GPV grew 43% year-over-year, more than twice the growth of total Seller GPV. We experienced a notable recovery in GPV from existing seller cohorts and GPV growth also benefited from strong acquisition of larger sellers during the pandemic.

Second, our markets outside the U.S. delivered strong growth with gross profit up nearly 80% year-over-year in the first quarter and with our largest market, Australia, doubling year-over-year. We see an opportunity to drive greater scale as we launch more of our software and financial services offerings globally and expand to new markets. Third, volumes from our online channels remained strong with up more than 50% year-over-year even as card present volumes returned to positive growth. Cash App generated gross profit of $495 million, up 171% year-over-year. Looking at some of the drivers; first, we saw increased engagement across our ecosystem with customers transacting more on each Cash App product year-over-year. Monthly actives in the first quarter transacted an average 18 times per month across the ecosystem with March reaching an all-time high for transactions per customer.

Cash Card is a strong example of a product that has driven engagement both for spend on the card itself as well as in the broader ecosystem. We reached more than 10 million monthly actives in March, of which 7 million transacted in a given week on average. Cash Card has also been an entry point in the other products in our platform as Card actives adopted nearly twice the number of products as non-card actives in the first quarter. Secondly, wanted to touch on the importance of inflows or the amount of money pooled in the Cash App. We facilitate inflows in a variety of ways and they have been a primary driver of Cash App gross profit. Ultimately inflows are correlated to consumer spending power.

When the spending power of our customers increases they have pooled more funds into Cash App to use across our ecosystem. We saw this in March when inflows into Cash App increased 55% month-over-month. Cash App’s top priority this year is strengthening its foundation making it easier for customers to bring funds into the ecosystem. Moving to first quarter profitability, adjusted EBITDA of $236 million was primarily driven by strong top line growth late in the quarter for both Seller and Cash App as well as the $29 million release of existing transaction loss provisions related to our Seller business in the fourth quarter of 2020 as we’ve seen loss rates come in more favorably than expected.

Next, we wanted to share with you trends for both ecosystems in April. We expect gross profit for our Seller ecosystem to grow by more than 135% year-over-year and Cash App by approximately 130% year-over-year in April. We expect year-over-year gross profit growth rate to moderate from April to the remainder of the second quarter as growth comparisons get tougher in May and June. Given the variability in monthly trends on a year-over-year basis, we suggest using two-year compound annual growth rates CAGRs from 2019 to2021 to better reflect underlying growth trends. For Seller we’ve seen a more consistent growth rate on a two-year basis as Sellers’ gross profit CAGAR was more than 25% in April, which was a slight improvement compared to the first quarter.

For Cash App the two-year gross profit CAGAR was down slightly from 142% in the first quarter to approximately 130% in April. We believe our customers had greater spending power from government funds, which drove an uplift in inflows in March and we have since seen a normalization with inflows down 16% in April compared to March. During these periods of elevated inflows customers have found greater utility in our ecosystem and adopted more products, which we believe will ultimately drive more inflows into Cash App longer term. Turning lastly to where we’re focusing our investments in 2021 on the back of our strong momentum profitability and encouraging early returns on investment we intend on increasing our investments to grow our business during the remainder or 2021.

We now expect to invest $1 billion to $1.1 billion in non-GAAP operating expenses excluding risk loss in 2021 which is an increase of $200 million compared with the prior range and represents growth of 50% year-over-year at the midpoint. We intend on distributing this investment across our Seller and Cash App ecosystem, as well as TIDAL, which is not included in our prior guidance. In summary, with a strong start to 2021 we remain focused on disciplined investing to drive long-term growth. We see meaningful opportunities to continue expanding reach of our ecosystems and reaching new customers around the world.

I will now turn it back to the operator to start the Q&A portion of the call.

Questions and Answers:

Operator

[Operator Instructions] And your first question is from Tien-Tsin Huang with J.P. Morgan.

Tien-Tsin Huang — J.P. Morgan — Analyst

Hey, thank you so much. Really impressive acceleration here. I wanted to ask if there’s a way to maybe unpack that acceleration. I know reopenings probably played a role, stimulus probably played a role and maybe you’re seeing some early returns on your stepped-up investments really like you just mentioned there. So is it possible maybe unpack it that way and I think it might help us think about the go-forward as well. Thanks.

Amrita Ahuja — Chief Financial Officer

Sure. Thanks for the question Tien-Tsin. Taking a step back both ecosystems are benefiting from strong tailwinds coming out of the pandemic between reopenings, stimulus, secular shifts and from our own stepped up investments. If you unpack it between sort of the three levers that you called out reopenings, government fund stimulus and our investment, you see all three playing out in the growth rates in Q1 and in April. With reopenings I think you can see that most clearly in the Seller retention figures that we called out. We’ve been really encouraged here with the improvements that we’ve seen in recent months.

When you look at GPV retention, existing cohorts of sellers have rebounded to around pre-pandemic levels. We’re looking at that sort of two-year retention trends normalize for the impact of COVID. We’re looking from ’19 to ’21 and in March and April of this year GPV from our existing cohorts was nearly back to their 2019 levels. Remember, this is a notable improvement from last year when the world was sort of discombobulated and our GPV retention was down about 40%. It improved to down 10% in the back half of last year and we’re now seeing back to very close to where they were in 2019. And on a gross profit basis actually seeing positive retention for the first time since the fourth quarter of 2019.

So what we’re seeing there again is very much due to both strength in reopenings as well as strength in the new cohorts that we’re bringing on. Our most recent cohorts from 2019 and ’18 are showing better retention compared to older cohorts, we think partly attributable to the greater mix of larger and more omni-channel sellers. And in fact, to your point about investments in Q1, our newly acquired 2020 cohort continue to show strong gross profit contributions pacing ahead of prior cohorts on a dollar basis contributing the most gross profit of among any annual cohort in Q1. We think that’s a strong early indicator for healthy retention in this cohort.

From a stimulus perspective, you can certainly see that play out with respect to the inflows dynamic that we talked about in Cash App where we saw 55% inflows step up month-over-month from February to March with a smaller step down in April, 16% step down still at an elevated level but beginning to normalize as we see those stimulus funds run to our customers’ accounts. And then from an investment perspective again, some of the investments that we’ve made into our business, we see playing out now in Q1 where in our Seller business our new cohort of customers in Q1 saw strong growth on a year-over-year basis trending that is a similar payback [Indecipherable] historically in last year around five quarters.

And with Cash App the investments that we’re making here are a combination of bringing customers in as well as engaging our current customers and those engagement trends as we called out earlier are very strong within the Cash App ecosystem. Our strongest level of transactions per month at 18 times per customer in the quarter, up 40% on a per customer basis. It’s really an indication of the investments that we make to make our customers aware of the broader product ecosystem and it’s because of these early returns that we want to continue to lean in on investments throughout the remainder of the year.

Tien-Tsin Huang — J.P. Morgan — Analyst

Got it. It’s good stuff. Thank you.

Operator

Our next question is from Lisa Ellis with MoffettNathanson.

Lisa Ellis — MoffettNathanson — Analyst

Good afternoon and good results here. So this quarter you highlighted the integration of Square Loyalty into Cash App, which is one of the first exclusive connections between the two ecosystems I think you’ve made. Can you just talk a bit about what other types of integration you’re looking at making between the two ecosystems and sort of how you’re thinking about the goals there, meaning focused on user growth, engagement growth, more monetization, improving underlying funding mix, any additional color there would be helpful. Thank you.

Jack Dorsey — Chief Executive Officer

Yeah, thanks for the question. So we think one of our superpowers is the fact that not only do we have an ecosystem on the Seller side that serves multiple verticals are once, but we also have a fireside in Cash App. And our goal over time is to realize more of these connections. There is a lot of connections that you probably don’t hear which are all internal. So everything that we build on the seller side we can utilize internally on the Cash App side and vice versa. And that’s allowed us to move much faster with both ecosystems because fundamentally we have shared infrastructure.

So we have the external side, we also have the external customer facing connections. Loyalty — Square Loyalty and Cash App is a great example of that. We — as you look at our ecosystem as you look at how Cash Card is used, as you look at these, we imagine many other connections around that. We think Square Loyalty and Cash App is a really big one because we have so many customers visiting Square Sellers, utilizing the loyalty programs and then integrating them into Cash App and making sure that people understand that we have Cash App to offer. This allows us to build on those network effects that we developed in Cash App itself.

So ultimately, we’re looking for the right connections and expense from a customer perspective. And as we see more and more Cash Card usage at Square Sellers and we want to drive more, we have a lot of that control and just have to make decisions around that as we learn what’s best and what’s critical. So we’re going to continue to look for opportunities here. There’s a ton and as we add a new ecosystem in TIDAL you can have — you can imagine even more connections between all three ecosystems that is what makes that acquisitions so compelling for us. So this is a big part of our thesis around building new ecosystems in the first place. We’d be good with just one but having multiple that can actually interconnect all under the same purpose is quite powerful and I think very, very good.

Lisa Ellis — MoffettNathanson — Analyst

Terrific. Thank you.

Jack Dorsey — Chief Executive Officer

Thank you.

Operator

Our next question is from Kamala Allison [Phonetic] owner of Fiber Bamboo [Phonetic].

Kamala Allison — Fiber Bamboo — Analyst

Hi. Thanks for having me. I’m Kamala Allison owner of Fiber in Santa Cruz, California. We have a number of Square products to help run our brick-and-mortar and online shops and my question is as a small mom and pop retailer my business has benefited greatly from a variety of Square solutions including Square Register and Square Online. As Square continue to position itself as a champion for small businesses, I’m wondering what the company’s vision is for helping businesses like mine move up market and compete against larger retailers?

Jack Dorsey — Chief Executive Officer

Yeah, great question and thank you for trusting us and using us. This is exactly the reason we started. We found so many small sellers, micro sellers, people who were considering opening a business in the first place. What they lacked were simple tools. We started with the simplest tools, just enabling people accept credit cards in the first place, which 12 years ago was not easy as a small business and as more and more of plastic became really critical not just to accept credit cards, but actually to not miss a sale. So our goal here is to build a system that scales with the business. We don’t want to be an upper bound on your business.

And I think one of the proof points in this is we do have larger sellers. We do have larger retails using Square and a lot of those have actually grown with us. They didn’t start large. They’ve grown as they’ve used us and as we’ve learned from them on how to make the tools better. So there is everything that we do in our tools as scale to whatever your ambition is. Some it’s smaller, some might be much larger multi-location, multi-country, we can handle all of that. Square Capital is a big part of this.

We look deeply at what a small business needs and we didn’t give them too much and certainly think of them less than what they needed and doing it in a transparent and fair way was really important and making it easier especially during last year when PPP came out, we had more than 80,000 sellers actually it was $1.4 billion in PPP funding. So every tool we make is designed in order to help a seller make more sales and compete on a level playing field and wherever you feel we’re missing or we have a gap, please let us know and we’ll move to fix it very fast. But we’re definitely here for the businesses like your and helping you grow touch your ambition.

Kamala Allison — Fiber Bamboo — Analyst

Awesome. Well, appreciate everything you’re doing. Thank you.

Jack Dorsey — Chief Executive Officer

Thank you.

Operator

And your next question is from Darrin Peller with Wolfe Research.

Darrin Peller — Wolfe Research — Analyst

Hey. Thanks guys. Reach out through all this, but if you just look into the seller growth, especially as we pretty much hand it from cash has been a big driver of last year, it looks like seller just easier comps. More importantly the underlying growth trends we’re seeing in some of your newer or more growth in your areas is picking up steam like international. And then when we look even beyond international at e-comm and omni and what that can do for you guys going forward beyond the pandemic, can you just touch on the trends you’re seeing in both those areas? And then how those play into the growth profile of this business maybe later this year and into next year and beyond?

Jack Dorsey — Chief Executive Officer

Amrita, do you want to go ahead.

Amrita Ahuja — Chief Financial Officer

Oh, yeah. Hey Darrin. Thanks for the question. So I’ll lead off here with a couple of key points that can help orient you on how we’re doing and what we’re seeing so far and some of the key drivers of growth that you called out between international, omni-channel and e-commerce and growth with some of the mid-market sellers where we’re seeing the traction. In international some of what we’re seeing particularly in the past few months and through the first quarter is really encouraging and that’s coming on the back of closing the product parity gap that we’ve had between those international markets in the U.S.

And what that’s leading to now is outsized growth with gross profit in the first quarter, up nearly 80% year-over-year now about 8% of Seller gross profit in total. Even with the pace of periodic lockdown that we saw in certain markets and in Q1 that growth was driven by continued mix of the acquisition of mid market sellers as well as broader recovery in in-person activity towards the end of the quarter with reopenings and we’ve seen that continue into April. And again, some of the key markets that we see there between Australia and UK in particular where we’ve seen really strong growth, as well as stepped up investments and we’re now seeing investments that we make in go-to-market and these international markets trending relatively in line with the payback — very efficient payback that we see in the U.S now.

I think a lot of that again comes back to having a greater product set and greater product parity in the international markets now more than ever, and we’ll continue to scale those across software, the financial services offerings and our sales and marketing spend that’s why we want to lean in. From an omni-channel perspective as well we’ve continued to see growth even with the return to positive growth on card present volumes in the first quarter, we continue to see these omni-channel volumes, online volumes and card-not-present with online volume growth at over 50% again in the first quarter, consistent with the average growth over the past couple of years. We see the increased importance here of our ability to address — enable our sellers to address their buyers through multiple channels. And then from a mid-market perspective we’re also continuing to see the traction that we think will continue to be a source of growth for us.

In this quarter, the growth from that 30% of our seller GPV that comes from mid-market those sellers are growing at more than two times the rate of the overall seller business. They grew 43% in the first quarter and that’s why we want to continue to lean in across the investments we’re making in product where after you see the vertical software and the developer platform really address more complex needs that larger sellers have as well as the investments we’re making in marketing and sales. Intention is to double the sales team this year to increase our outbound outreach to reach even more larger sellers and to continue our investments in marketing across awareness marketing and product-specific campaigns that we know are targeted to larger sellers.

Darrin Peller — Wolfe Research — Analyst

That’s really helpful. Just good to see the runway you guys have. Thanks again.

Amrita Ahuja — Chief Financial Officer

Thanks Darrin.

Operator

Our next question is from Timothy Chiodo with Credit Suisse.

Timothy Chiodo — Credit Suisse — Analyst

Thanks a lot. I’d like to dig into the Cash App inflows topic. You were talking about that a little bit during the prepared remarks, specifically payroll direct deposit clearly one of the more important drivers there, if you could talk about some of the tactics you’ve been taking to increase that penetration? But of course it goes beyond that, there are many other ways to drive inflows, whether it’d be debit cards, bank transfer, peer-to-peer trading. Maybe you could talk a little bit about those as well and how they’re helping to drive those in place?

Jack Dorsey — Chief Executive Officer

Yeah, I’ll kick this off. So direct deposit remains a top priority for the Cash App I think this year and we’ve seen a pretty meaningful traction in deposits during tax refund season. So a lot of our work recently has been making direct deposit much more visible and the experience more frictionless as we run it so we can help with those inflows. One of our top priorities in 2021 is that the foundation can serve all the use cases in the ecosystem. So we’re investing a lot in the infrastructure, automation, support, compliance to allow greater funds into our ecosystem. This is a really big one and allowing customers add more money into Cash App in new ways several funding message which Cash App doesn’t offer to customers today that we’re going to continue to evaluate. Credit Karma was also big mix in this as we get to focus on those inflows from a tax perspective as well.

Amrita Ahuja — Chief Financial Officer

And let me just add a couple of points.

Timothy Chiodo — Credit Suisse — Analyst

That makes quite a sense on the Credit Karma point. A quick follow-up, which is very related to this; given the strengthening.

Operator

Our next question is from Pete Christiansen with Citi.

Pete Christiansen — Citi — Analyst

Thank you. Good evening. Nice acceleration. Jack, I’m hoping we could dig a little bit more into Square’s investment rationale for acquiring TIDAL. How should investors think about I guess synergy realization with the brand and how do you envision what the early integration efforts might look like with Square’s existing ecosystems? Thank you.

Jack Dorsey — Chief Executive Officer

Yeah, great question and I know once you’re out there that questions around this. We’re super excited about this work because we get to broaden how we build the tools for an entirely new set of audience and that set is artists and musicians. If you look at the space, obviously there is a ton of competition in streaming but there is not a really great effort around artist tools and what the thesis we had going into this deal was we want to make sure that, like, everything that we learned from helping a seller with very simple tools in order to participate in the economy, we can bring to a artist because we saw a ton of parallels between what a new emerging artist has to go through, a long term of artist and what a small business has to go through.

They’re very similar. And we’re going to start with the most critical needs and we have a good on detailed road mapping you all should be seeing some updates within those 100 days. We’re going to focus on the simple critical artist tools in a way that we know how and really provide a platform for artists to turn to first when they want to release their work. And we are focused on a more emergent. We are focused on the more long tail, because that is the pattern and the flow that has worked for us with the seller base. But as you know, as you see in our business we have handled some of the larger sellers in the world and we expect to be able to provide the same sorts of tools and experiences for the largest artists in the world as well.

And fortunately we have some of the largest artists in the world within this deal and also on our board who have been through the entire industry, understands what an artist needs, understand what the new emerging artist needs and how to really build a service that they love and really is giving back to them and to their career. So that was the thesis behind the deal. We’re going to move super-fast and we’re really excited about doing the work and I imagine with some of the releases that we will be putting out over the next year that you will see the same parallels that we see.

Pete Christiansen — Citi — Analyst

Thank you.

Operator

And we have a question from Timothy Chiodo with Credit Suisse.

Timothy Chiodo — Credit Suisse — Analyst

Thank you. And I appreciate that. Yeah, I was just — it was the quick follow up there. So Jack you were mentioning about the progress in payroll direct deposit, the many other ways to have inflows come into the Cash App ecosystem. The brief follow-up was just that, is it fair to assume that given all of the strength in those inflows that the Cash App marketing spend for this year could be a little bit more heavily skewed towards discretionary or what we call offensive customer acquisition spend relative to the non-discretionary peer-to-peer funding and some of the other portions of the cost?

Amrita Ahuja — Chief Financial Officer

Hey, Tim. Just to pick up on your questions and I know it kind of got cut off before. I wanted to also leaning on your prior question which was around direct deposit and putting that in context of inflows. With direct deposits we’ve seen encouraging recent progress as Jack was speaking through with March being our highest number of overall direct deposit actives. And our first time actives with growth driven by government funding flows, paycheck deposits and tax refunds. Although we do believe that they’re still very early in this ramp and we have clearly benefited from government disbursements in the month of March. As you noted, it does give us an opportunity as we see these higher inflows whether they’re from direct deposit customers or from other inflows sources, which by the way, were much higher, six times higher than direct deposit sources in the month of March.

As we see those elevated levels of inflows and as we see more engaged customers we generally see higher product adoption engagement and lifetime value. And that then unlocks the opportunity for us to invest in the business in more deliberate ways to the second part of your question. And so we do see an opportunity here to continue to lean in to the growth and step-up that we see in the Cash App business overall. But I do want to just make sure that we clarify on inflows. There are multiple ways to inflow money into Cash App, right, we have peer-to-peer transfer, your cash in your bank account, added automatically or one-time at a time or through direct deposit and it’s through the broader growth of inflows that we see an opportunity to continue to invest and see higher ARPUs over time.

Timothy Chiodo — Credit Suisse — Analyst

Okay. Well, thank you so much for taking that and the follow-up. And thank you for lopping me back in.

Operator

And our next question is from Harshita Rawat with Bernstein.

Harshita Rawat — Sanford C. Bernstein — Analyst

Hi, good afternoon. Thank you for taking my questions. I wanted to ask about crypto. You’ve been involved in Bitcoin from very early on. We are now seeing they are suggesting majority of millennials are now interested in crypto significantly more versus a year ago. Are you looking to expand into crypto beyond Bitcoin buy? And sell and on a somewhat related note, what do you also think about CBDC and Square’s potential a little bit later? Thank you.

Jack Dorsey — Chief Executive Officer

Yeah, so just a reminder, and some context on why Bitcoin and why we believe this is the right path for us. We see Bitcoin as the Internet’s potential to have a native currency and we want to further that as much as we can. And a lot of our work really lines up to that. We started with buying and selling of Bitcoin in Cash App. But what we’ve done since including open source development via Square crypto COPA, which is open source foundation for crypto patents to protect the community. And a lot of our related work around comment lobbying as well where CPI is all around making sure that you and I can realize a native currency because it is so fundamental to businesses on the internet and so fundamental to our business generally. So our focus first and foremost is on enabling and this is going to be a long-term focus on enabling Bitcoin to be even net currency. It removes a bunch of friction for our business and we believe fully that it creates more opportunities for economic empowerment around the world. And you should see more of activity from us over the year towards this goal. So we do think that Bitcoin is the important one to focus on and it’s what we are focused on.

Amrita Ahuja — Chief Financial Officer

And I would add Harshita, when you look at some of the product innovations that we have for our Cash App customers with respect to Bitcoin there are things that we can uniquely do that we think really differentiate for us, it’s the intersection of multiple products with each other, whether it was the Bitcoin boost that you saw last quarter or it’s now peer-to-peer Bitcoin where you have the ability to friends can each other Bitcoin all through Cash App very seamlessly and these are things that Cash App can uniquely do to serve our customers and we think that’s part of the reason that we’ve been able to drive awareness, more broadly with Bitcoin with our strongest acquisition of new Bitcoin Active in the first quarter and growth in volumes per customer, which we also saw in the first quarter. Those are the compounding benefits that get us to the growth that you’ve seen here now at $75 million in gross profit in the first quarter, up 11 times year-over-year.

Harshita Rawat — Sanford C. Bernstein — Analyst

Okay. Thank you.

Operator

Your next question is from Ramsey El-Assal with Barclays.

Ramsey El-Assal — Barclays Investment Bank — Analyst

Hi, thanks for taking my question. I wanted to follow up on TIDAL. So understanding and appreciating that the tools for — just sit you’re working on, can you comment on plans or thinking around using TIDAL to drive engagement for a consumer uses of the Cash App things like exclusive content or integration into Cash App? And I guess just, a kind of a bolt-on is what’s your view on acquiring or developing other non-financial services assets to kind of deepen the consumer relationships? Is this just a first step in a new direction or is this kind of a one-off?

Jack Dorsey — Chief Executive Officer

Yeah. So I forgot to mention in my answer, but just the another big reason we look each other on the first basis because we see such a intersection between our customer base and Cash App in general culture and music and what we find in TIDAL obviously. So we think there’s a ton of connection points between Cash App and TIDAL. We’re super excited to explore those. Hopefully you’ll see some of those manifest this year. We think — we do believe that we have an opportunity here to drive engagement around a lot of tools that you might find in our seller base and a lot of experience as you will find in Cash App and you can imagine some of the more obvious ones that you see artists currently struggle with but we can make it very, very easily.

It’s not just about streaming revenue. There is lot to the broader ecosystem where artists get paid inclusive of merchandise and ticketing and all these other things. So there’s a lot of potential. We just want to make sure that we’re doing the most critical things first and we want to make sure that we’re known as the place for artists to create first and foremost, and then really compare that with the incredible listening experience and fan experience to bring the fans closer and Cash App is an incredible way for us to do that because of the surface area and just the people that we’re serving with the Cash App. So it makes sense on so many dimensions to us internally and we’re excited to show off these connections as we go forward this year.

Ramsey El-Assal — Barclays Investment Bank — Analyst

Great. Thank you.

Operator

And our next question is from Josh Beck with KBCM.

Josh Beck — KeyBanc Capital Markets — Analyst

Thank you so much for taking the question. I wanted to ask about the Seller business, it seems like Square for Restaurants and Square for Retail maybe is inflecting. I know that about half of the new sellers are adopting those products or half of them are new Square. So are you seeing maybe like an accelerated displacement of the legacy systems? Do you feel like you’re perhaps getting better awareness for new business formation, maybe just help us unpack a little bit, the momentum that you seem to be having there?

Jack Dorsey — Chief Executive Officer

I think it’s a bit of all those things that you mentioned. We’re certainly displacing legacy systems because people want to upgrade and we saw a lot of that in 2020 due to COVID where the legacy systems would not allow for online sales. And where you have a business who does the majority of their transactions offline last year, they were forced to go online and we just made it super easy for them to do that and as things reopen go back and have a good mix now that they open their eyes towards what’s possible with online. We found in the past that a lot of sellers tend to be a little bit slow to adopt newer technologies, because what they have is working and we just want to take that clear way and make sure that they [Indecipherable] can get right into it and go and we certainly benefited from that.

We’ve definitely seen businesses cross the vertical as well. We’ve mentioned on this call before we see restaurants become retailers and retailers serve food and we’ll see more of that as more reopen. Services, service businesses become retailers as well and vice versa. So we — because we cover all verticals we can allow for that blending where the seller does not think about it at all. They can just focus on what we’re trying to build in the customer base. And then I would say like the fact that we do have a much broader ecosystem than most we’re not just a point-of-sale. We lend people money as well we.

We have a CRM and moderately built. We have integrations to Cash App and the more of those that we make easy the less seller has to do it themselves. If you visited a large seller or a small seller the amount of systems they have to hook together in order to just do their business is insane. So we take all that work, we put it into one website, one app and people can just immediately focus on our customer’s internal attention to growing their business. And that’s real. So taking all the friction away from folks, so that they can focus on what’s meaningful continues to be a competitive edge for us.

Amrita Ahuja — Chief Financial Officer

And, Josh, we are seeing here is rapid growth with the restaurant retail product in Q1 annualized gross profit from the sellers who use those products through the $140 million which doubled on a year-over-year basis. Remember in Q1 where we still had a portion of the quarter where many sellers were only partially able to be in business, but half of that came from these restaurant retail products and have to Jack’s point came from other products across the ecosystem. We know that these products attract sellers with more complex needs and we can serve them in other ways over time, but we still think it’s early here, and that’s why we want to scale these products further and that’s part of the reason we want to continue to invest in marketing and sales to increase the awareness about our capabilities here.

Josh Beck — KeyBanc Capital Markets — Analyst

That makes sense. Really nice momentum. Thank you both.

Operator

Our next question is from Bryan Keane with Deutsche Bank.

Bryan Keane — Deutsche Bank — Analyst

Hi guys, thanks for taking my question. Wanted to ask about the impressive growth of Cash App in April. Cash App gross profit, I think it was up 1% despite if I remember correctly, it was a tough comp from last year that it picked up on. So just trying to think about the growth rate of that business as we go forward and potentially Cash App gross profit per user as we go through 2021? Thanks so much.

Amrita Ahuja — Chief Financial Officer

Sure happy to help out. So you’re right with April. We saw strong growth, both on a year-over-year basis and on a two-year CAGAR basis Cash App grew approximately 30% due to the strong underlying trends frankly that we’re seeing in our business, many of which we’ve talked, we’ve talked about between engagement up approximately 40% year-over-year with March reaching all time highs in terms of transactions per customer as well as in terms of spending power it comes back to inflows.

This comes back to our customers’ ability to bring money into Cash App and use it in the ways benefit them with growing utility on our platform, we did see obviously an impact from government disbursements in March here where we saw a significant increase in both our customer spending power and the inflows in the Cash App were inflows were up 55% month-over-month in March and then moderated a bit in April with inflows down on a month-over-month basis about 16%, but still at that elevated level in April as well as March when we look forward and we do know that our customer is spending power is going to continue to be influenced by things like the macro landscape as well as obviously government fund programs.

The current stimulus bill and most recent programs has different elements than the prior ones. Last year, so it may look different on a month-over-month basis. Then what we saw last year. As an example that the more recent program has roughly half the amount of unemployment insurance benefits as last year, but we do have new elements to this program around the child tax credit and unemployment tax credit. So we don’t fully know what the impact of those elements will be to our customer spending power and therefore our inflows. But we would expect to see some moderation given the tougher comps as you pointed out, on a year-over-year basis.

Again the pace in the magnitude of that normalization is going to depend on how our customers use their funds ultimately and again as part of the reason that we’re and we’re suggesting that you look at the two year CAGRs going forward to normalize for some of that year-over-year changes as we go throughout the year. And then of course longer term what we’re focused on with Cash App is being able to reach more customers and drive engagement, which ultimately over time we think drives inflows into the ecosystem.

Bryan Keane — Deutsche Bank — Analyst

Great. Congrats on the results.

Amrita Ahuja — Chief Financial Officer

Thanks.

Operator

Our next question is from Rayna Kumar with Evercore ISI.

Rayna Kumar — Evercore ISI — Analyst

Good evening. Thanks for taking my question. Over a few months, you’ve added a number of new booster awards particularly Bitcoin Boost. I’m curious to better understand how some of these new booster awards have had an impact on your engagement and gross profit per user?

Jack Dorsey — Chief Executive Officer

They’re pretty incredible. So Boost has helped us reach new Cash Card customers and increase the utility a bit. It’s very rare for us for a card like that to have something that instantaneous but more importantly controllable. Anyone can go to the app and just choose whatever bits, whatever they’re about to do. So if you’re about to go to a restaurant, you might see a Bitcoin Boost, 20% off, if you’re a [Indecipherable] you might see that boost for the customer to buy some drugs, you might see that. So it’s, we want to make it super, super flexible and that’s where I think the magic lies in it.

And various Boost have different expirations and different aspects of them. So there is a discovery aspect to it as well to see what is new and when new Boost comes up and this all goes back to what we continue to build within the Cash App. This is an increase of a boost to Cash Card, investing, Bitcoin, all of these things provide more network effects for us. So, people may come in because they received a payment from their family member, their friends. They download the app. They can see that we sell Bitcoin.

They can buy Bitcoin. They can now send the Bitcoin to their friends, who doesn’t have the app yet. Get it and then they see that we have investing and so on and so forth. So we want to build a suite of services that are relevant to the audience for trying to serve and are also critical to them. And do it in one place where they don’t have to really go anywhere else just like our seller ecosystem. They don’t have to hook anything else up. They don’t have to download any other apps. They can do all the things that people want to do in this day and this present moment from one app and will continue to add more and more of those features. So Boost is a — we still consider to be fairly early in terms of the capabilities that we’re going to enable and it has a pretty exciting run ahead.

Rayna Kumar — Evercore ISI — Analyst

Very helpful, thank you.

Operator

And your next question is from Dan Dolev with Mizuho.

Dan Dolev — Mizuho Securities — Analyst

Hey. Great quarter. Thanks for taking my question. So can you can you just talk a little bit about the new products that are coming out. I know that there has been a lending product that was in beta, can we get a sense of sort of the timing for those and whether or not we should expect them. Thank you very much.

Jack Dorsey — Chief Executive Officer

I’m sorry, what was the first part of your [Speech Overlap]?

Dan Dolev — Mizuho Securities — Analyst

Yeah, exactly the payday lending low APR product?

Jack Dorsey — Chief Executive Officer

Yeah, yeah, yeah. So we have a lot of experience obviously, in [Indecipherable] this is one of the benefits, like everything that we do within Seller, we learn a lot from and if it makes sense we can translate it to Cash App. We do see a pretty incredible opportunity around lending to individuals. We are currently experimenting with that with a small group of customers and small amounts. Again, like one of the things that work for Square Capital is if someone is going to a bank. They would be offered a minimum of $25,000 or $20,000 and that’s just not, it’s way too much.

They needed $5,000 to buy a new salon chair. So we really focused on the actual needs and through that we saw massive growth within Square Capital. And we’re doing that — we have the same approach with lending in Cash App like what are the actual needs, and how is it best served within the Cash App. So through this data, that’s the question we’re trying to answer. We started with a small nominal amount and as we get feedback and as we understand payback rates and how it’s working we’ll make further decisions and roll that out to more people. But right now, we’re still mining mode and as we get more of those we’ll make it more concrete and deliver to a 100%.

Dan Dolev — Mizuho Securities — Analyst

Okay.

Amrita Ahuja — Chief Financial Officer

And Dan, maybe just answer that sort of higher level question of roadmap for Cash App. I would also encourage you to think about what’s unique about Cash App and what we feel really differentiates both of our ecosystems is the intersections of multiple products at once from a consumer standpoint and it’s those connections between various products that can sometimes drive differentiation, unique value and in Cash App case, network effects. So the intersection of peer-to-peer with Bitcoin drives network effects for both the intersection of Boost Direct Deposit drives awareness and actually those sorts of intersections are key areas for exploration for Cash App going forward even independently of new product launches. And similarly as Jack was speaking about earlier in the call, some of the foundational improvements that we’re making with Cash App will enable us to reach broader demographic of customers going forward. So there are multiple growth vectors that can play out here that involves product improvements that may not be at the severally related to specific product launch. So those are of course in the works as well.

Dan Dolev — Mizuho Securities — Analyst

Excellent, thank you.

Operator

And that’s all the time we have today for questions. I’ll now turn the call back over to the company for closing remarks.

Jason Lee — Investor Relations

Thank you for joining our first quarter earnings call in 2021 and we will see you on the next earnings call.

Operator

[Operator Closing Remarks]

Disclaimer

This transcript is produced by AlphaStreet, Inc. While we strive to produce the best transcripts, it may contain misspellings and other inaccuracies. This transcript is provided as is without express or implied warranties of any kind. As with all our articles, AlphaStreet, Inc. does not assume any responsibility for your use of this content, and we strongly encourage you to do your own research, including listening to the call yourself and reading the company’s SEC filings. Neither the information nor any opinion expressed in this transcript constitutes a solicitation of the purchase or sale of securities or commodities. Any opinion expressed in the transcript does not necessarily reflect the views of AlphaStreet, Inc.

© COPYRIGHT 2021, AlphaStreet, Inc. All rights reserved. Any reproduction, redistribution or retransmission is expressly prohibited.

Most Popular

Stitch Fix (SFIX) Stock: Will the innovative biz model survive virus-led slump?

The business world is still struggling to come out of the virus-induced slowdown, but it seems almost every retail segment benefited from the pandemic at some point. The vaccination drive

General Mills (GIS): Three factors that are expected to help drive growth for the food company going forward

Shares of General Mills Inc. (NYSE: GIS) were up 3.2% on Wednesday after the company delivered better-than-expected results for the first quarter of 2022. Net sales rose 4% year-over-year to

IPO Alert: Allvue Systems sets IPO terms, to raise around $290 million

It is estimated that the alternative investments industry has expanded at a compound annual rate of 10.2% over the past ten years and had $11 trillion in assets under management

Add Comment
Loading...
Cancel
Viewing Highlight
Loading...
Highlight
Close
Top