UniFirst Corporation (UNF) Q4 2022 Earnings Call Transcript

UniFirst Corporation (NYSE: UNF) Q4 2022 earnings call dated Oct. 19, 2022

Corporate Participants:

Steven Sintros — President and Chief Executive Officer

Shane O’Connor — Executive Vice President and Chief Financial Officer

Analysts:

Andrew Steinerman — J.P. Morgan — Analyst

Andrew Wittmann — R.W. Baird — Analyst

Analyst — — Analyst

Tim Mulrooney — William Blair — Analyst

Presentation:

Operator

Greetings and welcome to the UniFirst Corp Four Quarter Earnings Conference Call. During the presentation, all participants will be in a listen-only mode. Later we will conduct a question-and-answer session. [Operator Instructions]

It is now my pleasure to turn the conference over to Steven Sintros, President and Chief Executive Officer. Please go-ahead.

Steven Sintros — President and Chief Executive Officer

Thank you and good morning. I’m Steven Sintros, UniFirst’s President and Chief Executive Officer. Joining me today is Shane O’Connor, Executive Vice President and Chief Financial Officer. I would like to welcome you to UniFirst Corporation’s conference call to review our fourth quarter results for fiscal year 2022. This call will be on a listen-only mode until we complete our prepared remarks, but first, a brief disclaimer.

This conference call may contain forward-looking statements that reflect the company’s current views with respect to future events and financial performance. These forward-looking statements are subject to certain risks and uncertainties. The words anticipate, optimistic, believe, estimate, expect, intend and similar expressions that indicate future events and trends identify forward-looking statements. Actual future results may differ materially from those anticipated depending on a variety of risk factors. For more information, please refer to the discussion of these risk factors in our most recent 10-K and 10-Q filings with the Securities and Exchange Commission.

We are very excited to be announcing today that we’ve officially reached another major milestone as a company as we reported just over $2 billion in annual revenues for our fiscal 2022. UniFirst has come a long way from our humble beginnings back-in 1936 operating out of a single-location in Boston, Massachusetts and we are very — we continue to be very excited about our future. I want to thank our thousands of team partners who in the face of a challenging operating environment continue to always deliver for each other and our customers. They are the engine that makes UniFirst go and they deserve all the credit for our ability to be celebrating this milestone today. During the quarter, as always, our team focused on providing industry-leading service to our customers as well as selling prospective customers on the value that UniFirst can bring to their businesses.

Our fourth quarter results reflect a strong top-line performance that allowed us to hit that 2 billion mark with consolidated revenues growing 11%. We are pleased with the execution of our team which delivered solid performances in both new account sales as well as customer retention in fiscal ’22. Continuing the trend from prior quarters, the strong revenue growth also reflects the impact of price adjustments from throughout the year as we continue to work with our customers to [share in] cost increases related to the inflationary environment. And we have discussed in prior calls, we continue to be focused on three large initiatives designed to transform the company in terms of our overall capabilities and competitive positioning. These initiatives are the rollout of our new CRM system, a corporate-wide ERP system and investments in the UniFirst brand.

As we’ve talked about over the last few years, we continue to be focused on making good investments in our people, our infrastructure and our technologies. With respect to our CRM systems project, we are making good progress deploying our new system in-line with our internal schedule. As of our fiscal year end, our 50% of our U.S. laundry locations have been deployed and we expect the remaining U.S. locations to be deployed by the end of fiscal ’23. The deployment of our smaller Canadian and cleanroom operations will carry into fiscal ’24. During fiscal ’23, we will also be focused on the global design phase of our ERP initiative. Our new Oracle Cloud ERP system project will be a multi-year initiative designed to transform our supply-chain and procurement capabilities as well as provide an overall technology foundation for growth and efficiency. And finally, as we discussed on prior earnings call, during fiscal ’22, we officially launched our new brand through a series of national TV ads featuring real UniFirst customers and employees. Our message focuses on serving people who always deliver for their companies, their customers and their families.

At UniFirst, our ongoing focus will be to always deliver for them. Although some costs related to this brand transformation will extend into fiscal ’23, the larger one-time expenditures are mostly behind us. All of our investments are designed to deliver solid long-term returns for UniFirst stakeholders and are integral components of our primary long-term objective to be universally recognized as the best service provider in our industry. We continue to report results adjusted for the direct impact of these costs related to these investments. Similar to our message last quarter, our adjusted profitability continues to be challenged by the broad impact that the inflationary environment is having on many of our costs as well as the challenging labor environment. The largest item impacting our margins compared to the prior year is higher merchandise amortization that is being influenced both by the inflationary effect on the cost of our products as well as higher levels of merchandise being put in-service with our customers. These higher levels are partially being driven by a number of growth-related factors including a pickup in activity in our energy dependent markets, solid new account sales, elevated wearer additions at our customers as well as certain national account investments. As we look-ahead into fiscal ’23, we will be watching the dynamic market environment closely.

Although there have been some signs that the higher interest-rate environment will slow overall economic demand and hopefully moderate cost, we’ve yet to see any significant change in our business. As a result, we are not assuming any change to the current economic conditions in our forecast. Shane will provide further details shortly, but in summary, our outlook for fiscal ’23 reflect solid continued momentum on the topline in a similar operating margin as fiscal ’22. Despite the challenges in the overall operating environment, we continue to manage through these obstacles and execute against our plan. We will continue to manage costs in areas we can control while assuring, we don’t impact the ability to execute on our transformational initiatives or adversely affect our customer service levels. As always, we maintain a sharp focus on taking care of our employees, our customers and bring new customers to the UniFirst family. And while we are confident that we ultimately be able to improve our operating margins back to more historical levels and beyond, we also firmly believe that building a stronger company for the future will take a certain level of time and investment.

And with that, I would like to turn the call over to Shane, who will provide the details of our results for the fourth quarter and our outlook for fiscal 2023.

Shane O’Connor — Executive Vice President and Chief Financial Officer

Thanks, Steve. Consolidated revenues in our fourth quarter of 2022 were $516.4 million, an increase of 11% from $465.3 million a year-ago. And consolidated operating income decreased to $33.3 million from $44.9 million or 26%. Net income for the quarter decreased to $26.2 million or $1.39 per diluted share from $34.6 million or $1.82 per diluted share. Our financial results in the fourth quarter of fiscal 2022 included $9.1 million of costs directly attributable to our three key initiatives that Steve discussed. Excluding these initiatives costs, adjusted operating income was $42.3 million, adjusted net income was $33.7 million and adjusted diluted earnings per share was $1.79. Although our financial results in the prior year may have included direct costs related to these key initiatives, the company did not specifically track the amounts that were being expensed. This was because the amount was less significant to value and a number of costs were still being capitalized.

As a result, similar to previous quarters, this fiscal year, we will not be providing adjusted amounts for the prior year comparable periods. Our core laundry operations revenues for the quarter were $458.6 million, an increase of 10.5% from the 4th-quarter of 2021. Core laundry, organic growth, which adjusts for the estimated effective acquisitions as well as fluctuations in the Canadian dollar was 9.9%. Our organic growth rates continue to benefit from solid sales performance and, improved customer retention into fiscal 2022 as well as efforts to share with our customers the inflationary cost increases that we have been experiencing in our business. Core laundry operating margin decreased to 6.3% for the quarter or $29 million from 10.1% in prior year or $41.8 million. The costs we incurred during the quarter related to our key initiatives were recorded to the core laundry operations segment and excluding these costs, the segment’s adjusted operating margin was 8.3%.

As Steve discussed, merchandise amortization continues to be the most significant item impacting our adjusted operating margin in the quarter. In addition, our operating results were also impacted by higher energy costs as a percentage of revenues as well as increased input and labor costs due to the current inflationary environment. These cost increases were partially offset by lower healthcare and payroll-related costs as a percentage of revenues. Energy costs increased to 5.3% of revenues in the fourth quarter of 2022, up from 4.2% a year-ago. Revenues from our Specialty Garments segment, which deliver specialized nuclear decontamination and cleanroom products and services were $36.7 million for the fourth quarter of fiscal 2022, an increase of 8.3% over 2021. Segment’s top-line growth was primarily driven by its clean room operations. Segment’s operating income during the quarter was $4 million, relatively consistent with prior year.

As we mentioned in the past, this segment’s results can vary significantly from period-to-period due to seasonality as well as the timing and profitability of nuclear reactor outages and projects. Our First Aid segment’s revenues in the fourth quarter of 2022 increased to $21.2 million from $16.3 million with a book — with both the wholesale and van operations contributing to this growth. However, the segment’s operating income was nominal during the quarter due to our continued investment in the segment’s van business. We continue to maintain a solid balance sheet and financial position with no long-term debt and cash, cash equivalents and short-term investments totaling $376.4 million at the end of fiscal 2022. Cash provided by operating activities for the year was $122.6 million, a decrease of $89.7 million from the prior year. This decrease was primarily due to reduced profitability including the impact of our key initiative costs as well as heavier than normal working capital needs of the business.

In fiscal 2022, we continue to invest in our future capital expenditures totaling $144.3 million and the acquisition of 13 businesses for which we paid a total of $44.2 million. During the fourth quarter of fiscal 2022, we repurchased 47,775 shares of common stock for $8 million under our previously-announced stock repurchase program and also repurchased 35,714 shares of Class B common stock for $6 million in a privately negotiated transaction. I’d like to take this opportunity to provide our outlook for fiscal 2023. At this time, we anticipate our full-year revenues will be between. $2.145 billion and $2.16 billion. This top-line guidance assumes core laundry revenue growth at the midpoint of the range is 7.7% and organic growth to be 8.3%. For fiscal 2023, we further expect that our diluted earnings per share will be between $5.50 and $5.90. This guidance includes $40 million of costs that we expect to incur in the fiscal year directly attributable to our three key initiatives. Excluding these transitionary investment costs, our core laundry operation’s adjusted operating margin assumption at the midpoint of the range is 8.1%. This adjusted operating margin reflects continued pressure from the current inflationary environment, higher levels of merchandise amortization, elevated energy costs, indirect costs we are incurring related to our key initiatives as well as additional investments we are making in strengthening our overall capabilities.

Based on the current energy prices, we are modeling the energy costs will be 4.7% of revenues in fiscal 2023 compared to 4.9% in 2022. Next year’s effective tax-rate is assumed to be 25%. Our Specialty Garments revenues are forecast to be relatively flat compared to 2022, however the segment’s operating income is expected to be down approximately 5%, primarily due to the timing and relative profitability of its planned outages and project work. Our First Aid segment’s revenues are expected to be up approximately 18% compared to 2022. However, this segment’s profitability is once again expected to be relatively marginal in 2023 as a result of the investments we continue to make in building out the infrastructure to support a national geographic footprint for our brand operations.

We expect that our capital expenditures in 2023 will approximate $140 million and our guidance assumes our current level of outstanding common shares and no deterioration in the current economic environment. This concludes our prepared remarks and we would now be happy to answer any questions that you might have.

Questions and Answers:

Operator

Thank you. [Operator Instructions] The first question comes from Andrew Steinerman of J.P. Morgan. Please go ahead.

Andrew Steinerman — J.P. Morgan — Analyst

Hi, good morning. It’s Andrew.

Steven Sintros — President and Chief Executive Officer

Good morning

Andrew Steinerman — J.P. Morgan — Analyst

I [had] two questions. One, would you be willing to quantify for us the merchandise amortization drag in the 4th-quarter and assumed in ’23. And then I have a second question. You were very good at going over the key initiatives and what’s driving fiscal year ’23 spend, could you just tell us how much spend there should be in meeting in terms of investments in the key initiatives past ’23?

Steven Sintros — President and Chief Executive Officer

So let me let me start with the key initiatives and then I’ll turn the merchandise over to Shane. From a key initiative standpoint, as I talked about — [about] two thirds of the key initiative cost this year will be related to completing or mostly completing our CRM systems rollout. A lot of that will fall-off as we get into ’24. The other large chunk of ’23 initiative cost is related to ERP system. As we get to ’24, the ERP system will transition more from the design phase into a build an implementation phase where more costs will likely be capitalized in ’24 than ’23. So I’m getting ahead of myself a little bit, but there’ll probably be some less direct cost — initiative costs that are growing through the P&L in 2024 than ’23. So we do expect in short for ’23 to be the high watermark of initiative costs going through the P&L although in ’24 and ’25 as we continue to work through our — excuse me our ERP, there will be higher levels of capitalization related to that initiative. Hopefully, that sort of make sense, Andrew.

Andrew Steinerman — J.P. Morgan — Analyst

Yeah, sure.

Steven Sintros — President and Chief Executive Officer

And I’ll turn it to Shane on the merchandise.

Shane O’Connor — Executive Vice President and Chief Financial Officer

Yeah. So as it relates to the merchandise drag for both the fourth quarter as well as, as we look into 2023. Yeah when I take a look at the fourth quarter, carving out the actual amount related to merchandise amortization, I don’t think, it’s as meaningful when I compare [at] prior year just [because of] some of the disruption that we were still incurring at that point in time.

What I will say is that as you can see from my comments, my energy drag during that quarter was about 110 basis-points and my merchandise amortization headwind exceeded that, right, so it was a significant [Technical Issues]. As we look into next year, my merchandise amortization is the largest headwind that we’re seeing and the expected headwind there is about a point to our margin. Again a lot of the things that Steve had articulated in his prepared comments are continuing to impact our merchandise amortization and as that ramps throughout the year, it’s carrying into 2023.

Andrew Steinerman — J.P. Morgan — Analyst

Okay. Thank you.

Steven Sintros — President and Chief Executive Officer

Couple of other quick comments there, Andrew, on the merchandise. As Shane talked about, it’s really being impacted and I said it in my prepared remarks, it’s a combination of higher-cost of merchandise and more being placed in-service as well as some of the older tranches related to the pandemic time that are dropping off that represented much lower merchandise being placed in-service, particularly for some of our longer life garments in the FR flame resistant area that last 24 months, so you’re just still having some of that natural build going on during ’23.

Andrew Steinerman — J.P. Morgan — Analyst

Right. And if you don’t mind, I am just — Steve, I’m just guess one quick follow-up.

Steven Sintros — President and Chief Executive Officer

Sure.

Andrew Steinerman — J.P. Morgan — Analyst

And when you think about ’24, the CRM system being in place for all of U.S. laundry by the end of ’23, just talk about the benefits that you expect from the new CRM system as we go a year out?

Steven Sintros — President and Chief Executive Officer

Yes, I think one of the things we’ve always talked about and actually ties back to merchandise is continued improvement of merchandise controls. Obviously, we’re already starting to see some of the benefit maybe it’s a little more intangible on our team, shorter hours for the route drivers, more ability to provide automation and transparency to the customers so the route efficiency of the route day has improved quite a bit as we deploy.

Now, some of that’s being offset that there’s a lot of learning and change going on going from our old system. But we expect that to really help once they have sort of in many cases a full-year of the new system under their belt and really start taking advantage of the benefits.

Andrew Steinerman — J.P. Morgan — Analyst

Okay, thank you. I appreciate it.

Steven Sintros — President and Chief Executive Officer

Thank you.

Operator

Thank you. The next question comes from Andy Wittmann of Baird, please go-ahead.

Andrew Wittmann — R.W. Baird — Analyst

Yeah. Great. Good morning, guys. I guess, I wanted to talk about cash flow a little bit here. Couple of things.

Could you just talk about the reasons behind the working capital investment this past year in ’22 being higher-than-normal and if you expect in ’23, if you could just give us kind of the net of what you’re expecting maybe a range on free-cash flow, you gave us kind of the components here, but maybe there a working capital drawdown that should be able to pick-up next year, so wanted to just get your sense of what a reasonable range of free-cash flow for ’23 might be?

Shane O’Connor — Executive Vice President and Chief Financial Officer

Yeah. Yes so as we look into 2023, our expectations clearly in 2022, we had a significant amount of working capital needs for the business and when you take a look at those, those relates to I guess first and foremost, our merchandise and service. We’ve been talking about our merchandise amortization ramping and as we put more products into service, you can see the adjustment in the investment reflected on our balance sheet. During 2023, our expectation around that is that it will be more normalized and less significant than it was in 2022. We also have elevated accounts receivable balances and some of that relates to the deployment of our system as we continue to work through some of that change management, etc. And then there were, one of the things that I had mentioned last quarter was we had deferred FICA payments under some of the stimulus related to the pandemic that we had to pay-back last year.

So again, our expectations coming into 2023 is that there’s going to be significantly less working capital needs of the business compared to 2022, not necessarily forecasting that there is going to be a draw-down, which is going to result in a cash infusion. But when we take a look at our expectations around free-cash flow, it’s probably around $75 million, right. And that’s obviously still being impacted by the investment in our initiatives and our current profitability as well as the elevated capital expenditures that we’re expecting as we advance some of these initiatives.

Andrew Wittmann — R.W. Baird — Analyst

And, there’s another FICA payment coming here in the next couple of months due? Shane. Sorry.

Shane O’Connor — Executive Vice President and Chief Financial Officer

The second half of that payment is expected in December of this year yes.

Andrew Wittmann — R.W. Baird — Analyst

And how much was that again?

Shane O’Connor — Executive Vice President and Chief Financial Officer

It’s a little over $12 million.

Andrew Wittmann — R.W. Baird — Analyst

Yes. Okay, and then maybe Steve as my follow-up. Can you talk about price-cost dynamics? When do you feel like you’re going to be able to get on the right-side, is the guidance for the year that you gave here for that the core margin, the Core Laundry segment margins, is that kind of down a little bit in the front-half of the year and then you’re thinking the second-half of the year that margins can start comping positively?

I guess, I’d like to hear a little bit more about that and any initiatives that you’ve got going on price, whether it’s fuel surcharges or anything like that would just be helpful context for, I think for us all to know.

Steven Sintros — President and Chief Executive Officer

Yes. I think what you said about the trajectory of the margin during the year is somewhat embedded into our forecast. I think, when you look at the environment, again we’re forecasting sort of current status quo and I think, I sort of made this comment in my prepared remarks, we’re seeing some signs that that certain things may be reducing certain freight costs, certain even some raw-material costs potentially.

Now some of those may not take hold till later in the year, you think about supply-chain buying fabric and things like that to sort of a long, long-cycle of that before you start to see it in your merchandise amortization. But we’re hopeful that that some of that stuff starts to take hold later in the year and you start to see some turnaround there and from a price environment perspective, I mean, I think we continue to do multiple things. You talked about fuel surcharges to try to stay on-top of the situation and, we’ll continue to do that. I think our customers have had worked with us well through the environment and it’s just an ongoing effort as we work-through the dynamic environment, right, you talked about fuel, it goes down, it goes up.

We’re really trying just to evaluate what makes sense as we go-forward and we build that strategy for ’20 — for ’23.

Shane O’Connor — Executive Vice President and Chief Financial Officer

Yeah Andy. Andy the only thing that I would add to that is back to your margin question as it relates to the quarters. We’ve mentioned this before that the profitability of our quarters has some seasonality to it with oftentimes our first-quarter being more profitable and our second-quarter being our least profitable. Again back to Steve’s comment about the trajectory. I would say that that trajectory is the quarterly comparisons to the comparable prior year period. Meaning the — I guess the momentum or the improvement that we’re seeing is really the delta between the current or any individual quarter and the prior year comparable. If that makes sense.

Andrew Wittmann — R.W. Baird — Analyst

Right, you’re basically saying the year-over-Year margin change will be potentially more negative than the earlier quarters and then hopefully turn more positive in the second-half of the year?

Shane O’Connor — Executive Vice President and Chief Financial Officer

That’s exactly.

Andrew Wittmann — R.W. Baird — Analyst

Kind of what you are just trying to say?

Shane O’Connor — Executive Vice President and Chief Financial Officer

Yeah.

Andrew Wittmann — R.W. Baird — Analyst

Okay. All right, I think, I’ll…

Shane O’Connor — Executive Vice President and Chief Financial Officer

I’m glad you’re able to get it.

Andrew Wittmann — R.W. Baird — Analyst

I’ll leave it there guys, have a good day.

Shane O’Connor — Executive Vice President and Chief Financial Officer

Thank you, Andy.

Operator

Thank you. The next question comes from [Jack Boil], Northcoast. Please go ahead.

Analyst — — Analyst

Good morning, everyone. Thank you for taking my questions. Just real quick. I have a question here, you guys are great on answering some of the seasonal cadence here. Just have a question about stabilizing the margins, is there, in terms of continuing to grow the revenue, you guys believe that is there any time of — type of minimal revenue growth that you guys believe that you would need to attain or continue attaining to stabilize the margins or improve them?

Shane O’Connor — Executive Vice President and Chief Financial Officer

Yes it’s a good question. I mean, we’ve obviously been through a period of higher-growth year over the last year or so tied to the inflationary environment but you’re right, you have to continue to keep that top-line momentum say beyond the periods that the higher inflation takes hold, let’s say, things slow down a bit and we’re back to more of a normal operating environment. Yeah, we still have to be pushing growth towards the mid single-digits to get those margins to recover, right.

You’re not going to really be able to do with low-single digits growth and improve the margins. The one thing I will say is that there are a number of sort of countercyclical influences of our costs when the business does slow down, like some of the things we’re talking about with fuel. If we went into somewhat of a slowdown and you have to be careful because no one wants a deep recession right but obviously, what’s going on now is trying to cool the economy appropriately, I guess. And sometimes that can help our costs because I talked about merchandise being placed in-service. When you think about how we put merchandise and service with our customers, the more our customers are adding employees, the more garments we’re putting in service and a sort of an upfront cost associated with that, the more turnover there is amongst our customer’s employee, which a lot of companies are experiencing elevated turnover in this environment. There’s more merchandise placed in-service. So yeah that being said, to answer your real question, you do need to maintain some healthy growth to continue to move the margins in the right direction and as we move past the true inflationary periods, it will be back to that core of selling retention and making sure, we’re getting appropriate pricing along the way.

Analyst — — Analyst

Very good. And just as a quick follow-up to your merchandise comment there. Are you guys seeing any kind of elongation and how long you are having to store that merchandise? Is there any change in the length of the sales process?

Steven Sintros — President and Chief Executive Officer

No. I would say, no. I think we continue to work on utilizing our used garments, which is the key part of improving our profitability and quite frankly, as we move into our ERP systems project, one of the key areas of focus is improved utilization of used inventory across our location. So but no, I wouldn’t say, we’re seeing a significant change there.

Analyst — — Analyst

Very good thank you.

Steven Sintros — President and Chief Executive Officer

Thank you. Thank you. [Operator Instructions] And the next question comes from Tim Mulrooney with William Blair, please go-ahead.

Tim Mulrooney — William Blair — Analyst

Yeah good morning, Shane, Steve. Two quick questions from me. Thanks. Yeah could you talk about trends in new customer account growth? I’m assuming that [add stops] with customers is still okay given the unemployment remains so low. But I’m thinking maybe where you’d start to see signs of macro weakness first, might be with new customer leads, so if you could just comment on how that’s trended over the last quarter?

Steven Sintros — President and Chief Executive Officer

Yeah no. I would say, new customer wins continues to be very solid. I mean for the full-year, we sold more new business than we did in fiscal ’21. And. I think that trend was reasonably consistent over the back-half of the year. So I wouldn’t say, we’re seeing a slowdown there. In a typical environment, where we do start to see economic slowdown, it really does show-up typically in the wearers first. Now this environment might be a little different right and this is sort of the dynamic where people are expecting a slowdown with the higher interest rates but hiring is still pretty good, unemployment is still very low, so you’re right, we have not seen that real slowdown or pullback in wearer levels that is our normal indicator that that the slowdown is coming. But obviously, we’re keeping a sharp eye open for it and it’s something that I’m sure will be a factor eventually during the year one-way or another.

Tim Mulrooney — William Blair — Analyst

No that is helpful, so the way I should think about it normally as you actually do see it in that [add stop] first but given this type of environment, it might be different this time around, so maybe I’ll ask you about it again next quarter.

Steven Sintros — President and Chief Executive Officer

Yeah absolutely. When you think about the last 15 years, the recession in 2008, 2009, we certainly saw it in the wearers first. I would say the other time we saw wearers pull back was when energy sort of tanked in 2015, ’16. After the many years of an energy boom, we saw some wearer pull back pretty quickly. So yeah, it’s usually our leading indicator.

Tim Mulrooney — William Blair — Analyst

That’s great, thank you. And just as my follow-up. I wanted to ask about just if labor availability has eased at all in recent months. We’ve heard from some folks that the labor environment has got a touch better while others say, it’s just as difficult as it’s ever been all year. So curious to hear your thoughts as it relates to maybe both your route drivers and your production plant workers? Thank you.

Steven Sintros — President and Chief Executive Officer

Yeah great question. And I think, I’d say our experience is very consistent with what I’ve been sort of reading in the broader economy, which is we are seeing more applicants. And so we are better staffed today than we were six, nine months ago, there’s no question on both the route driver and the production side. I will say, turnover is not — it was not really better in the 4th-quarter though. Turnover continues to be high but we continue to or we are seeing improvement in the ability to fill those positions and find applicant, So I think you’re — it seems very consistent with what I’m seeing from other companies is a little bit of an improvement in the ability to find people.

Tim Mulrooney — William Blair — Analyst

Okay that’s very helpful thank you.

Steven Sintros — President and Chief Executive Officer

Thank you.

Operator

Thank you that was our final phone question. I’ll turn the call back over for any closing remarks.

Steven Sintros — President and Chief Executive Officer

Yeah, I’d like to thank everyone for joining us today for our 4th-quarter results and we look forward to speaking with you again in January, when we expect to be reporting our first quarter performance. Thank you all and have a great day.

Operator

[Operator Closing Remarks]