Quest Diagnostics Inc (NYSE: DGX) Q1 2020 Earnings Call Transcript

Quest Diagnostics Inc (DGX) Q1 2020 earnings call dated Apr. 22, 2020

Corporate Participants:

Shawn Bevec — Vice President, Investor Relations

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Analysts:

Ann Hynes — Mizuho Securities — Analyst

Ralph Giacobbe — Citigroup — Analyst

Kevin Caliendo — UBS — Analyst

Jack Meehan — Barclays — Analyst

Ricky Goldwasser — Morgan Stanley — Analyst

Steve Baxter — Wolfe Research — Analyst

Ivy Ma — Bank of America — Analyst

Matt Larew — William Blair — Analyst

Donald Hooker — KeyBanc Capital Markets — Analyst

Lisa Gill — JPMorgan — Analyst

Erin Wright — Credit Suisse — Analyst

Eric Coldwell — Robert W. Baird — Analyst

Brian Tanquilut — Jefferies — Analyst

Presentation:

Operator

Welcome to the Quest Diagnostics’ First Quarter 2020 Conference Call. At the request of the company, this call is being recorded. The entire contents of the call, including the presentation and question-and-answer session that will follow, are the copyrighted property of Quest Diagnostics with all rights reserved. Any redistribution, retransmission or rebroadcast of this call in any form without the written consent of Quest Diagnostics is strictly prohibited.

I would now like to introduce Shawn Bevec, Vice President of Investor Relations for Quest Diagnostics. Go ahead, please.

Shawn Bevec — Vice President, Investor Relations

Thank you and good morning. I’m on the line with Steve Rusckowski, our Chairman, Chief Executive Officer and President; and Mark Guinan, our Chief Financial Officer.

During this call, we may make forward-looking statements and will discuss non-GAAP measures. We provide a reconciliation of non-GAAP measures to comparable GAAP measures in the tables to our earnings press release. Actual results may differ materially from those projected. Risks and uncertainties, including the impact of the COVID-19 pandemic that may affect Quest Diagnostics’ future results include, but are not limited to, those described in our most recent Annual Report on Form 10-K and subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K. For this call, references to reported EPS refer to reported diluted EPS and references to adjusted EPS refer to adjusted diluted EPS excluding amortization expense. References to adjusted operating income for all periods excludes amortization expense.

Finally, growth rate associated with our long-term outlook projections, including total revenue growth, revenue growth from acquisitions, organic revenue growth and adjusted earnings growth are compound annual growth rates.

Now, here is Steve Rusckowski.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Thanks, Shawn, and thanks, everyone, for joining us today, while we’re definitely living in extraordinary times. The COVID-19 pandemic has changed the way we all live, work and engage with one another. While the crisis will likely continue to impact our lives in the weeks and months ahead, lumping we can be highly certain of, we’ll get through this. So this morning, I’ll discuss our performance before the crisis hit, the impact that crisis has had and our role in it and the actions we are taking to mitigate the impact going forward. And then Mark will provide more detail on the first quarter results and our financial position.

Our financial performance in the first quarter was off to a strong start in January and February. Through February year-to-date, total revenues grew more than 4%. Total revenues grew more than 6%. And even after adjusting for the calendar benefit and favorable weather in the first two months of the year, organic volume grew more than 4%. However, in March, social distancing and shelter-in-place measures were instituted to combat the spread of COVID-19 and began to see substantial declines in our business. In the last two weeks of the quarter, we experienced a reduction of volumes in excess of 40%.

We saw the impact across all metropolitan markets, not just in hotspots like New York City. In April, volume declines continued to intensify as we are seeing signs that volume declines are battering out at around 50% to 60%. As you know, Quest Diagnostics has played a pivotal role in bringing COVID-19 testing capacity to the nation. Since we launched COVID-19 testing with a molecular laboratory developed test performed at our advanced diagnostic laboratory in San Juan Capistrano, California, we have performed and reported results of nearly 1 million tests to providers and patients across the United States. This is approximately a quarter of all testing done in the United States.

We continue to provide testing from 12 laboratories. Through these laboratories, we’re now able to perform more than 50,000 COVID-19 tests per day. We have also eliminated our backlog with a current turnaround time of one to two days, and less than one day for priority hospital patients. We have maximized our output by effectively managing the global supply chain. This has enabled us to have sufficient supplies to collect specimens for patients, run our test, and also protect our employees. This has been the team effort that requires great deal of collaboration. Since early March, we’ve been in regular contact with the federal government and state and local governments, and this has happened at all levels.

We’re working closely together with our payers, IVD manufacturers, retailers and other trade associations to bring as much testing capacity as possible to the American people. We’ve also joined forces with Walmart to make our drive-thru testing sites available to anyone who may be exhibiting symptoms of the virus, as well as all health care workers and first responders whether or not they are exhibiting symptoms. We’re currently operating at approximately 10 sites in five states and have line of sight to approximately 20 locations by the end of the month. There are no out-of-pocket costs for testing at these sites. We’re also supporting state and local government COVID-19 testing efforts across the country.

Finally, we are pleased to see CMS decide to increase the reimbursement for high throughput molecular COVID-19 testing to $100 last week. This is a strong recognition of the vital role laboratories are playing to support the nation’s response to the COVID-19 pandemic, and we hope to see other payers follow CMS’ lead. As we look to the next phase of managing the virus, we’ve begun to perform antibody testing, which could be useful in improving our understanding of infection rates in a certain area as well as providing a likely indication of immunity for an individual.

Antibody testing, also known as serology testing, is a blood-based test. We’re moving from a testing pilot in which we initially supported a handful of hospitals and health systems to making the test available to all of our customers nationwide using a variety of test platforms. By mid-May, we anticipate having the capacity to perform over 200,000 antibody tests per day.

So I’m very proud of how our Quest colleagues have stepped up in so many ways. There are so many heroes at Quest from our scientific and medical staffs who have quickly brought up and validated new tests to our operations teams, to our procurement team to our frontline phlebotomists, couriers, pilots and specimen processors. And we’ve taken extra precautions to protect our employees with mandatory temperature checks at our labs and require use of protective equipment such as gloves, lab coats, masks, face shields, all this very dependent on circumstances. Our employees take pride in the work because so many Americans depend on the insights our testing delivers to make decisions to improve care. These efforts for all of us are inspiring.

COVID-19 testing is critical to managing the pandemic, and while the volume of testing is substantial, is that nearly enough to offset the reductions we’re seeing in the rest of our business. During this difficult time, we’re managing the business for the realities of today and to assure its long-term health. While we cannot say with precision what the overall impact to COVID-19 pandemic will have in our business, we do know it will have significant impact, and we are taking actions to mitigate that impact.

At the end of March, we withdrew our full year 2020 outlook because we no longer had confidence in the outlook we provided in January. And we have taken a series of temporary actions to manage our workforce costs and conserve cash to support the business and to navigate our way through this pandemic. This started with a 25% pay cut for me and reductions for salary employees ranging from 20% for the most senior executives to 5% depending on level. Each of the members of our company’s Board of Directors will forgo 25% of their cash compensation. These pay reductions will be in place for 12 weeks.

We’ve also suspended contributions to our 401(k) and deferred compensation plans through the remainder of the year. We’ve approved furloughs for more than 5,500 employees or approximately 12% of our workforce, whose work has diminished and who have also have indicated an interest to us. We’ve reduced hours for non-exempt employees where possible and as necessary. And then finally, we reduced overtime, froze hiring, promotions and dismissed temporary and contract workers. We’re taking a balanced approach to implement these difficult measures. We also want to maintain flexibility because we know when the crisis ends, our volumes will begin to recover, and we’ll need our colleagues more than ever.

This is a challenging time for all of us and, in response to that, we’ve established an employee relief fund for those colleagues who need assistance. Importantly, none of these changes will impact our ability to deliver critical COVID-19 testing.

Now I’d like to cover a few other topics, the passage of the CARES Act, the M&A environment and some early thoughts on how the lab industry may evolve in the wake of the COVID-19 pandemic. The CARES Act became law in late March, delivering much needed stimulus to the country as we battle this crisis. The stimulus package included a number of benefits request and other health care providers.

First, the Act provided coverage for critical COVID-19 testing at no out-of-pocket costs for nearly all patients. Second, regarding PAMA, the CARES Act suspended the PAMA price cuts that had been scheduled for 2021. In addition, the new round of data collection has been delayed another year into the first quarter of 2022, and we’ll continue to use data from the first quarter of 2019. This is important as it allows ample time to implement the recommendations of the MedPAC study to identify a better way to collect the data that reflects private market rates as Congress initially intended.

Third, the Act appropriates $100 billion to health care providers for expenses or lost revenues that are attributed to COVID-19. Quest received approximately $65 million from the initial tranche of the $30 billion distributed to providers earlier this month. Finally, Medicare sequestration will be suspended from May to December this year. This eight-month sequestration holiday will afford us a small benefit.

Now turning to the M&A environment, we continue to make progress. We’re pleased that we completed the Memorial Hermann transaction as well as its integration phase, and this is an important complex relationship with a very prominent healthcare system. There are other transactions in the pipeline that we were very close to announcing before the crisis. While they are on hold, our strong conviction is that these discussions will resume, which will be in the third quarter and will be a very good position at that point to complete those transactions.

And then finally, I’d like to share some thoughts on industry dynamics post crisis. Given the many challenges that hospitals will face, we expect many to be open to discussions of our Quest and how we could help them achieve their lab strategy. At the same time, we know that many smaller regional labs have had their own challenges. This could produce opportunities for tuck-in acquisitions. If any, the crisis could be an additional catalyst to drive the consolidation we’ve been forecasting for several years.

Before I close, I’d just like to say, once again, how proud I am to be part of the Quest team at this historic time. Our employees have stepped up in every way to serve the nation during this time in need. The challenges have brought all of us at Quest closer together, changing the way we work and collaborate, making us stronger as a team. We have become more agile, customer-focused and unified. We will emerge from this crisis stronger with substantial opportunities in front of us.

Now, I’d like to turn it over to Mark, who will take you through the results as well as our thoughts on our financial position. Mark?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Thanks, Steve. In the first quarter, consolidated revenues were $1.82 billion, down 3.7% versus the prior year. Revenues for diagnostic information services declined 3.8% compared to the prior year. As Steve noted earlier, our business performance was strong in January and February, but we experienced a substantial decline in volumes in March. Volume, as measured by the number of requisitions, decreased 2.4% versus the prior year. Excluding acquisitions, volumes declined 2.7%.

Before describing some of the volume trends we saw in March and early April, I do want to spend a moment on the strong performance of our business prior to the COVID-19 pandemic. Through February, year-to-date total revenue growth was just over 4%, with organic revenue growth of just over 3.5%. Total volume growth was strong at 6.3%. Volumes through February included a calendar benefit due in part to leap year as well as mild winter weather. Adjusting for these benefits and the impact of acquisitions, organic volume growth through the first two months of 2020 was nearly 4.5%, indicating that the strong progress we made in 2019 continued into 2020.

As we moved into March, we started to see single-digit volume declines through the first two weeks of the month. As stay-at-home measures were implemented in several states by the third week of March, volume declines accelerated to nearly 40%. And by the last week of the month, volume declines across the business started to approach 50%. So far in April, we have indications that volume declines have stabilized in the 50% to 60% range. These declines include the benefit of COVID-19 molecular testing, which has been running at approximately 30,000 tests per day on average or approximately 6% volume growth through April.

Revenue per requisition declined 1.2% versus the prior year, primarily driven by higher reimbursement pressure. Unit price headwinds were slightly more than 2% in the first quarter, in line with our prior expectations. This includes the impact of PAMA, which amounted to a headwind of approximately 100 basis points.

Reported operating income was $175 million or 9.6% of revenues compared to $248 million or 13.2% of revenues last year. On an adjusted basis, operating income was $225 million or 12.3% of revenues compared to $286 million or 15.1% of revenues last year. The year-over-year decline in operating margin was entirely due to declining revenue in March as a result of COVID-19. Note that operating margin was up meaningfully year-over-year through February, primarily driven by the strong volume and revenue growth highlighted previously. Reported EPS was $0.73 in the quarter compared to $1.20 a year ago. Adjusted EPS was $0.94 compared to $1.40 last year. Cash provided by operations was $247 million in the first quarter versus $275 million last year.

I’d like to take a moment to discuss our financial position and our ability to access additional capital. As of March 31st, we had $342 million of cash on hand and $1.3 billion of borrowing capacity was available under existing credit facilities. These facilities consist of $529 million available under our secured receivables credit facility and $750 million available under our senior unsecured revolving credit facility. There were no outstanding borrowings under these facilities as of March 31st.

In April, we borrowed $100 million under our secured receivables credit facility and $100 million under our senior unsecured revolving credit facility. Our secured receivables facility is subject to certain financial covenants with respect to the receivables that comprise the borrowing base and secure the borrowings under the facility. Our unsecured revolving credit facility is also subject to certain financial covenants and limitations on indebtedness. In particular, the unsecured revolving credit facility requires us to maintain a leverage ratio of no more than 3.5 times EBITDA as of the last day of each fiscal quarter. As of March 31st, we were in compliance with all applicable financial covenants.

The COVID-19 pandemic is likely to impact our ability to comply with these covenants beginning as early as the end of the second quarter. In this scenario, we would not be able to borrow against these credit facilities and the lenders would have the right to demand payment of any amounts outstanding. We have been in advanced discussions with our lead lender regarding an amendment to certain financial covenants of our unsecured revolving credit facility. We believe this would provide us with the necessary flexibility to remain in compliance for the remainder of 2020.

Based on these discussions and the strong support from our lead lender, we are confident we will be able to enter into this amendment later in the quarter. If for some reason we are unable to enter into this amendment, we believe that our investment-grade credit rating would provide us with access to alternate sources of financing.

Finally, as noted in our earnings release this morning, we are also suspending share repurchases through the end of the year under our existing repurchase authorization. To summarize, we believe our financial position and ability to access additional capital is strong, and our Board of Directors remains committed to the company’s quarterly dividend at this time.

As many of you know, we withdrew our 2020 guidance on March 31st, given the unprecedented uncertainty caused by COVID-19 pandemic. We expect to provide updated 2020 guidance at a more appropriate time when visibility improves around the impact of COVID-19 and the duration of current stay-at-home measures in place across the United States.

While we are providing guidance today, I’d like to share some details for you to consider as you build your models. As many of you know, our business is one of high fixed costs. We have modeled a number of different volume scenarios over the near and medium-term and, at this point, our best estimate is that volumes for the business, excluding COVID-19 testing, will be down 50% to 60% in the second quarter. Once the COVID-19 crisis mitigates or passes and stay-at-home measures begin to lift, we believe our volume will slowly improve, but to a lower level in 2020 than where we started the year. So while we have taken several cost reduction steps, which we first shared in an 8-K on April 13th, these steps are not sufficient to enable us to generate a profit at this volume assumption.

If the conditions affecting lower lab utilization continue throughout the second quarter, it is highly likely we will incur a net loss. Molecular COVID-19 testing does serve as a partial offset to the volume declines we are experiencing across the rest of the business. We expect that demand for molecular COVID-19 testing will remain high throughout the second quarter and likely the foreseeable future.

In addition to the uncertainty around health care utilization and lab volume trends, another unknown is the impact of serology testing. We believe there is significant potential in serology testing, but reimbursement and customer demand are still in front of us.

I will now turn it back to Steve.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

To summarize, we were very pleased with January and February performance but saw a material decline in the last two weeks of March. We are managing the company for the long-term and are taking a series of actions to protect our financial flexibility.

Quest has been at the tip of the spear in responding to the crisis, and we will continue to play a critical role in the next phase of containing COVID-19. While there is uncertainty in the near-term, we look forward to the gradual improving conditions we see in front of us. Eventually, the healthcare system will start to return to normal. And when that happens, Quest will emerge from the crisis stronger with significant opportunities in front of us.

Now, we’ll be happy to take any questions you have. Operator?

Questions and Answers:

Operator

Thank you. We will now open it up for questions. [Operator Instructions] Our first question comes from Ann Hynes with Mizuho Securities. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Good morning, Ann.

Ann Hynes — Mizuho Securities — Analyst

Good morning. First, I want to commend you and all the Quest employees working through this crisis. It’s been nice to see. But my question is…

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Thank you, Ann.

Ann Hynes — Mizuho Securities — Analyst

…a focus on antibody testing.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Sure.

Ann Hynes — Mizuho Securities — Analyst

I know you said by mid-May, your capacity will be about 200,000. What do you think your peak daily capacity could be over time? Because I’m assuming because this serology test that could be higher. And then secondly, what do you think the ultimate — like how should we view this opportunity, should we assume that everyone in the US will, at some point get a serology test, whether it’s to get tested for the vaccine or go back-to-school or go back to work? And maybe what is Quest doing to maybe grab some more of the market share, are you working with governments, employees, school systems, things like that would be great. Thanks.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. All right, Ann. All right. So all around antibody testing and serology testing. So, as you read our press release yesterday, we launched our broad implementation of serology testing. We actually brought up a week or so ago our first limited LDT, laboratory developed tests, on the EUROIMMUN platform and we did that in two of our facilities, and we did that for limited customers, hospitals and at-risk individuals. So we have some experience with it.

And then, second is, we brought up our first platform, which is an Abbott platform, and we announced that last night. That platform is in many of our sites, and we’ll bring that up quickly. And then, we’ll have a few other platforms we bring up in the course of April into May, and that will allow us to get to that 200,000 tests per day number by mid-May.

Now, we run seven days a week, 24 hours a day. That’s about 1.5 million per week. And so you can think about 6 million per month. Now, to answer your questions, we’re not stopping there. We’ve got more capacity in front of us. We are always dependent though on the capacity coming out of the IVD manufacturers with the reagents that we need.

So somewhat the limiting factor has less to do with us. And where we have lab capacity, a bit more related to the reagents and the supply chain from our suppliers, so we’re working with them as well. So that’s what we’re willing to say we’ll have in the month of May.

Now, how broad would this be? What we announced in our press release and you see the guidance from the FDA, while we do believe there are several things, one is, after a certain number of days and the best indication is after 14 days of being infected, the person can have an IgG response. That’s the last antibody. And therefore, it is obviously a good measurement that you have been infected in the past. It’s important for those individuals that have not been tested and might have been asymptomatic. So it’s another good indication of infection rate within the geography or within a population. That’s number one.

Point number two is based upon other viruses, we believe that there may be immunity for some period of time. And this is what we need to study. And that’s why we have the conditions on our press release that we need to have more evidence, and this is why we need to do more of it. The vast majority of viruses in the past have had immunity for a period of time, but we need to confirm this with evidence.

So with that said, I will share with you we have tremendous interest in both continuation of the molecular testing that has to be done going forward and then second is combining it with serology testing. This is happening at the state level for broad infrastructure needs. You might have seen a new announcement by the state of California. They’re going to start to test asymptomatic members — excuse me, citizens within California. Second is employers. We have actually leveraged our capability with our employer population health business, which we used to call our wellness business, where we have this product called Blueprint for Wellness, and we work with employers. And we leverage that now in building on those relationships with employers in their return to work programs, Ann.

And so that’s giving us a nice leverage point. And the return to work programs vary by industry, amounts a great deal if you’re a manufacturer and you have plants, or if you’re an office environment or if you’re a food processor. So we have a number of engagements going on with employers. And those employers are working with their states and are working with their cities and towns and local communities as they think about what needs to happen within those geographies, because there is wide variation that’s what’s happening with the constraints around return to work and shelter-in-place in schools.

And then finally, we are working with the states. Many of the states have mounted now task forces to look at what needs to happen next with testing. As I said, California has made now a broader announcement of what they want to do to expand testing. We see this coming from a number of states. We’re right in the middle of all those conversations.

In fact, yesterday, I did a press conference with the Governor of Connecticut, Governor of Lamont, in Connecticut, where we have worked proactively with one of our partners, Hartford Health Care on expanding testing in the state of Connecticut. So, as Mark said, there’s substantial opportunities in front of us, both for the molecular testing, which has to be done to rule in rule out COVID-19 and then you couple with the opportunities we see for serology or antibody testing as well for overall surveillance within the population and returning to work, so a good opportunity in front of us.

Ann Hynes — Mizuho Securities — Analyst

All right. Thanks.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Thank you, Ann.

Operator

Thank you. Our next question comes from Ralph Giacobbe with Citi. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Hey, Ralph.

Ralph Giacobbe — Citigroup — Analyst

Thanks. Hey, good morning. Thanks for all the detail. So, you mentioned the minus 50% to minus 60% volume ex-COVID. I guess, first, just want to clarify that the profit loss commentary is inclusive of COVID-19, so sort of it’s an all-in number or is it enough to offset that profitability loss? And then, how do you think about decremental margin with that type of revenue decline? If you can give us any sense there, that would be helpful as well. Thanks.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. Mark?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Sure. Steve. So, Ralph, the statement around net loss would be a volumes inclusive of COVID testing continue to be down around 50% to 60%. Now what that does not include is serology. So, as I said in my prepared remarks, while we’re encouraged by the potential demand and a lot of the things that Steve just explained, are either in mid-term or late-stage conversations around stepping up some testing for government entities or employers, etc. We haven’t been performing that test obviously, we just launched serology.

So we wanted to be cautious about forecasting in any way how meaningful serology would be. But based on all the things we’ve talked about, it could be significant. We also don’t know the reimbursement rate yet, but hopefully fairly soon, and I think the trigger for commercial rates will largely be based on where CMS comes out. So we’re all waiting on that. So that net loss comment in the 50% to 60% would include the current level of PCR, where we said we’re averaging about 30,000 tests a day. It’s offsetting about 6% of our loss. But it do not contemplate significant upside if it happens from serology testing at some point in this quarter. And then, on a margin perspective, obviously if we’re losing money, we know the answer to that.

But from a drop-through perspective, because we are high fixed cost, and we’ve already counted on as much adjustment to our cost structure as we can optimize through our furloughs, through reduced hours to some of those salary reductions for the next 12 weeks. We’re largely fixed cost after that. So therefore, any sort of volume changes would likely be at a very high ratio, if things were to get worse.

As we said, we believe we’ve bottomed out because we’ve seen some stability over the last couple of weeks. There’s some encouraging signs in some of the areas that were most impacted because not all geographies are created equal. So, some of those are bouncing back a little bit. But at this point, we wanted to be cautious. We want to be conservative. We wanted to tell you what we know today. And therefore, the outlook for the quarter is not based on speculation, but it’s based on what we’re seeing and what we know today.

Ralph Giacobbe — Citigroup — Analyst

Okay. Helpful. Thank you.

Operator

Thank you. Our next question comes from Kevin Caliendo with UBS. Your line is open.

Kevin Caliendo — UBS — Analyst

Hi. Thanks for taking my call. Good morning. A lot to think about here. But one thing, I guess, we’d like to focus on a little bit is on the cost side, you invigorate and the plans that you have had in place for a long, long time. How do we think about cost savings net gross invigorate, all of that kind of — that we had originally built into the model? I’m guessing part of that is thrown out.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. Sure. Sure. So let me start, and then Mark will, I’m sure, add to it. First of all, the invigorate [Phonetic] continues. That’s regular cadence and one of our two strategies that we have is to drive operational excellence, and a portion of that is our efficiency program, and we continue to look for that 3% of a cost basis for a year. So that hasn’t changed. So we continue to work on those programs.

And in that regard, one of our flagship programs that we talk about is the new Clifton Laboratory that will allow us to consolidate a footprint to allow us to put in some new platforms, the immunoassay platform we talked about in the past, that project continues. But what I’ll say, we’re in the process of refreshing our plans, because some of those plans might change. So, for instance, construction in the state of New Jersey might slip some. So some of those might change.

And then, secondly, some of the expectations around cost within a given year, in terms of magnitude, might be lower because some of it is volume dependent. However, in terms of percentage, if we’re at lower volume levels, they’ll be even higher percentages given some of this is fixed. So we’re refreshing our prospective, but the goal of getting at least 3% of our cost basis for a year still stands. But we haven’t provided an absolute number beyond the 3% in the past.

So, Mark, you’d like to add to it?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Yeah. I think, Steve, you summarized it well. A lot of our Invigorate is around volume-related activities, whether it’s labor, whether it’s our lab throughput, whether it’s the draws we’re doing in our patient service centers. So, any sort of savings certainly will continue as we implement some of the cost improvement efficiency opportunities, but they will be proportional. So, obviously the dollars will be less. We always talk about 3% on a 6-plus-billion-dollar cost base. Obviously as the cost base goes down, given lower volumes, you’re going to expect lower dollar savings.

The other thing I would add is that, a lot of our efficiency programs are designed along the normal level of testing. So it’s difficult to operate as efficiently when you lose half of your volume on a given — in some places, even more than that and given assays. So, the efficiency around reagents and other things, operational, things like the labor flexibility and so on. So there is some offset to our Invigorate program and lost efficiencies while we continue with this low level of volume, because we’re not going to rescale our business obviously to that extent, we’re considering this to be temporary.

At some point, even though I caution, we don’t expect to be fully back to the level we were prior to COVID. We — at some point, we’ll be back to much more significant testing. I mean, some of our cancer screening is down very, very significantly. We all know at some point we have to come back and do that work, because cancer doesn’t go away. So, invigorate will continue, it will be proportional and there will be some offsets because of the inherent lower efficiencies at these volume levels.

Kevin Caliendo — UBS — Analyst

If I can ask a quick follow-up on the volumes. When you say things have stabilized, are you seeing now a baseline where these are the chronic tests that basically need to be done, and — or are you starting to see an increase in sort of other testing that might — you might be considered incremental that you hadn’t seen in March that maybe you’re now seeing again in April?

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Mark, do you want to get that?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Yeah. So volume has not turned around. We’ve said it stabilized. So, when you ask about whether things in March and now we’re seeing them pick up, what I would say is that, we’ve looked across what we call our clinical franchises, and there’s absolutely differences depending on the acuteness of the condition and the necessity of the testing. But there’s some very acute important areas, as I just mentioned, like cancer screening, lead testing in children, etc, that are down significantly just because physician offices are closed, and people are uncomfortable going out or people being told not to go out except for extreme necessary situations. So, while we absolutely see some levels of difference across the testing menu and how much it’s down, some more than 50% to 60%, some less than that, I can’t tell you that we’ve seen more discretionary type testing come back dramatically yet.

Kevin Caliendo — UBS — Analyst

Guys, thanks so much for all your help on this.

Operator

Thank you. Our next question comes from Jack Meehan of Barclays. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Good morning, Jack.

Jack Meehan — Barclays — Analyst

Yeah. Good morning. Hope you guys are doing well.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah, we’re doing well.

Jack Meehan — Barclays — Analyst

If you don’t mind, I have a three-parter on COVID detection and testing. They’re all…

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Let me write it down, Jack.

Jack Meehan — Barclays — Analyst

Okay. The first one is, where do you think reimbursement is going to shake out? Do you think commercial payers will follow the higher Medicare price? Second, how much further do you plan to scale up the testing? The stimulus package last night seemed to call for further expansion. And then finally, just as you fold this all together with the core volumes down, if you look to the second half of the year, do you think net-net, it could be a positive impact as this testing persists? Thanks.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. So let me start. So, on reimbursement, we were really encouraged by CMS upping the rate to $100. We’re currently working — approaching all the commercial insurance companies what their rate will be. And we don’t have an answer on that, but we’re encouraged that CMS went up, and that’s usually an indication that gives us leverage working with the commercial insurance companies. So, more to come on that. Second, as Mark said, we still do not have the CMS rate for serology testing. That’s an important fact for us to establish reimbursement for serology, which would be, as we said, a significant opportunity.

As far as scale, I mentioned in my comments, we are driving capacity gains going forward. We’re bringing up some new platforms, trying to get some additional units. We’re looking for different approaches of how we can get more productivity and more capacity from our existing platforms. And that is, on the molecular side, will equally be on the serology side. And we have actually been asked by the White House Task Force to think creatively what we can do to expand our capacity beyond what we have done so far. So we’re thinking our way through that. As I said, we’re right now at 50,000 tests per day, and that’s for molecular. We’re trying to get plans in place to bring us north of that number, but nothing that we can say at this point, but we’re aggressively pursuing it.

We are encouraged by what we saw last night, come out of the Senate. And hopefully, the house would deliberate, and we’ll get an extra — the next round of funding, and some portion of that will come to us because we do need to continue to do the testing in this country. And it’s so dependent on both tests happening, molecular testing as well as the serology test going forward.

So, encouraged with the progress we’re making, more in front of us. And yes, we will push hard to get more out. And as I said earlier, when I answered the question about capacity and serology, we have to look at the whole supply chain, the front end and the back end. So, yes, we have the lack capacity. But one of the issues we had on the molecular side is not having the supplies, the swaps in the right places. We actually have shipped out in excess of 1 million swaps, and we haven’t resulted in excess of 1 million. So, we have some inventory sitting out there.

And also, on the back end, it’s very dependent upon IVD manufacturers providing us with the reagents and the kits to be able to increase our capacity as well. So we’re working with them. And I can tell you, we’re getting a lot of help from SaaS worth to [Phonetic] White House, help from the state. Everyone has rolled up to sleeve and trying to get more capacity out there. So there will be more coming, but what we have said so far is what we feel comfortable so far, I would say.

Mark, you like to add to that?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Yeah. Let me add a couple of things. So, Jack, almost without exception and certainly all of the national payers and large regional payers, the commercial reimbursement for the PCR test was based on the rate from Medicare and was not a subset or proportion, which obviously is in the industry practice, but was at or above the CMS rate. So therefore, I’m confident that we’re going to do well as CMS has updated this price. We are in advanced discussions. And I think it’s very probable that most, if not all, the major commercial payers will recognize the higher rate from CMS and our commercial rates will change. So I’m optimistic there.

In terms of the second half of the year, as we said, we’re very careful. None of us know how this is going to play out, but you can do the math. So, if the capacity for serology is in any way meets the demand, and Steve talked about 200,000 a day, you have the PCR currently today, 50,000 tests a day combined, those represent almost half of our normal daily testing volume. And given that we don’t know serology yet, but we’re hopeful the price will be fairly close to an average requisition price for us, and we know that the PCR testing is above that with the CMS rate revision. One would assume that the value of a requisition will be somewhat similar to what our average is today.

So, again, I don’t know how much the core volume will recover, how quickly it will happen, etc, but if there is some recovery and if there is some high-level of demand for the COVID-19 testing as we’re all hearing publicly, then you can do the numbers and you can see that the back half of the year could be very different than the second quarter.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Just to remind everyone, there is a difference, and hopefully it’s clear between the molecular testing, which requires a healthcare professional, in most cases, to do the specimen collection. And in many cases, they’re protected with full garb of personal protection equipment, so that created a bottleneck of people getting tested. And we’ve worked on some different approaches to that. As a matter of fact [Phonetic], in the Walmart, the Walmart sites, we have observed self collection, where actually we have an approved kit from the FDA, where it is a nasal swab, but the person can use that swab themselves, but has to be observed by healthcare professional.

But in the case of Walmart, what actually happens is the person drives up. They provide the order to healthcare worker in those parking lots that aren’t nearly as protected as what we need to do before. To confirm all the information, the healthcare worker provides information, they close up their window and they do the self-collection themselves and it’s observed through the window. So that’s proven to be highly efficient, and we’re looking at other ways of collecting that front-end on molecular side. So that has been a little bit of the bottleneck too on that, and we’re improving how we get the specimens.

Remember, serology is broad-based and so it leverages all our infrastructure. And so, as you know, we have 12,000 phlebotomists, we have 2,200 patient service centers, we have 4,000 phlebotomists and physicians’ offices. And so when this starts to light up, that provides us a nice opportunity to collect those specimens quickly and potentially tag those orders onto other orders that might be coming in from the healthcare delivery system as healthcare starts to turn on. So, when you think about serology, you think about the front end being much simpler and much more pervasive and leveraging everything already have, not exceptional, like the molecular test has been so far.

Operator

Thank you. Our next question comes from Ricky Goldwasser from Morgan Stanley. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Good morning, Ricky.

Ricky Goldwasser — Morgan Stanley — Analyst

Good morning. And thank you very much for all the updates that you’ve been providing over the last four weeks, very, very helpful on the transparency. My question is focused on unemployment. Obviously it’s another variable to think about as we think about this year and next.

So, first, how are you incorporating into your assumptions that Mark talked about. And then, if we think historically, you have relative low exposure to Medicaid. Just wanted to better understand, is there something that’s structural or will you — do you expect that we’re going to see higher — as we’re seeing higher unemployment to see a move from commercial to Medicaid. And then, maybe if you can give us some sense of what’s the relative pricing, relative margin, so we can start framing what that mix shift could mean for second half of the year and 2021? Thank you.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Mark, do you want to start with that one?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Yeah. So, Ricky, our Medicaid revenues, as you know, are low single digits currently. Medicaid is typically lower-priced than Medicare, typically priced lower than commercial rates. Now, when you talk about unemployment, absolutely we’ve thought about that. And one of the reasons amongst many that we’re cautious about whether volumes bounced back to where they were early in the year was the potential for continued unemployment, higher than obviously we’ve had in a number of years. And so, therefore, we are recognizing that potential as we think about the balance of the year and, quite frankly, going forward.

The other dynamic is, if you look historically, and obviously we try to do this, I’m sure others have to try to predict what might happen this time. There are some notable differences. One of them is the Affordable Care Act does provide more of a safety net for those who lose their jobs. So that’s a positive. But the other thing is, given the magnitude and the speed at which people have become unemployed, it’s really difficult to model and predict what that might do to utilization. We are being very cognizant of collectability, not just from patients but from hospital systems, from physicians. So we’re monitoring very, very closely our receivables and collection rates, and we are anticipating likely headwinds on collectability of our revenue going forward, given everything that’s going on, and that’s certainly on our radar.

But the other dynamic is, given that utilization has, in the last couple of months, dropped significantly, one might assume that a greater portion of our revenues would be coming from patients because people will be more slowly or not getting through their deductible and calendar basis relative to where they may have in the past. So we’ve looked at all these things. And net, obviously, it will be a headwind, but there’s no model we can point to historically to say this is exactly what it means. I mean, in the last significant recession, our collectability rate actually did not materially decline, utilization was impacted, but we did not have a higher rate of what used to be bad debt. Now it’s mostly patient concessions. But given all the dynamics this time, we think that that’s a likely possibility. However, you do have the safety net to the Affordable Care Act of expansion of Medicaid in many states.

So, how all those pieces put together? I can’t fully predict, but trust me we’re thinking about all that. And as we see trends and as we understand those impacts, as always, we’ll be extremely transparent around what we’re seeing.

Ricky Goldwasser — Morgan Stanley — Analyst

Understood. Thank you. And just one follow-up question on the volume side. What do you — do you see any differences in geographies? Obviously you have the national footprint, and when we think about different states, we’re trying to kind of like look at the volume declines to try to start to think about how recovery might look like. So, are you seeing any differences between volumes in the Northeast versus the South versus the West?

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. So, we’ve built up a model looking at our business from multiple perspectives. One, Mark said earlier, we have variation by types of clinical franchise business we have, some have declined greater, some have declined less. And we’re thinking about why that has happened. And when there is turning back on the health care delivery system, how quickly they will come back up. So that’s one. Second is, we do have differences between what’s happened in the hospital environment and also physician environment. And so, as hospitals start to change, what they’re going to allow back in their door is that will change that as well.

And then, third, we do see a difference in what’s happening by state and by cities. And so, we’ve tracked all of that. And what we have found, as I said in my introductory comments, all metropolitan areas have dropped. Obviously some of those areas like New York, New Jersey and now Boston starting to light up, parts of Florida have come in later than the West Coast. So we’re tracking all of that. And we’re doing that because we’re also trying to see when things might start to turn back on. So you start to see some of the individual states starting to loosen up their shelter-in-place and started to loosen up employers coming back to work. And so, we’re watching that carefully, so we can kind of indicate where we need to bring back our capacity.

We talked about our cost programs, we’ve talked about furloughs, I want to make sure it’s clear. Our furlough program was a program where we offered it to employees, but they had to request it from us, and we had to grant it. And so, we grant that furlough, it allows them to continue their benefits with Quest. It also allows them to collect unemployment and apply it to the CARES Act for a weekly stipend, but it also allows us to bring them back. And so they have an obligation to come back when we need them. So, as these states start to turn back on, we’ll bring back the capacity we need to turn it back on. But we’re watching that, Ricky, carefully to understand what’s gone down and when do we start to see some recovery by state and by a clinical franchise going forward.

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Yeah. The one other thing I’d add is that, while shelter-in-place certainly has a significant impact on utilization and some of the greatest volume decreases were in those geographies. As we mentioned, every major metropolitan area in the country were seeing significant declines, maybe not to the same extent, in late March and then into early April, regardless of whether we had shelter-in-place.

We’re not as true [Phonetic] outside the urban areas, but in the metropolitan areas, people were being cautious, including physician offices, etc, in how they were accepting patients and whether they were staying open or not, and patients were being cautious about whether going out or not, given all the media attention and so on and so forth. So, while there’s absolutely a correlation with shelter-in-place rules, it’s more than that, that has been depressing utilization.

Ricky Goldwasser — Morgan Stanley — Analyst

Thank you.

Shawn Bevec — Vice President, Investor Relations

Folks, there’s a number of people still in the queue, and we’re getting towards the bottom of the hour, and we’d like to get to most of you, so please limit to one question.

Operator

Thank you. Our next question comes from Steve Baxter with Wolfe Research. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Hi, Steve.

Steve Baxter — Wolfe Research — Analyst

Hey, guys. Thanks. Thanks for all the information, and thanks for everything you guys are doing with standup [Phonetic] testing capacity.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Appreciate it.

Steve Baxter — Wolfe Research — Analyst

I appreciate all the color. Yeah, of course. I appreciate all the color on the antibody testing so far. So, I’m just wondering, I guess, how you guys are thinking about sizing the demand when you scale up capacity to those levels because if you could run 6 million tests a month, you could test more than 20% of the country yourself over the next year. And obviously others will be ramping up their antibody testing capacity as well.

So, it sounds like you think this is going to go well above the sort of like sampling types of analysis that we’ve seen in places like Germany and New York City starting to pursue. So, I was hoping you could help us see the bigger picture here from where you think this might be going over time? Thanks.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. Well, to start with, if you look at the numbers that come out of the White House in their press briefings, we said that we’ve done over 1 million tests. We’re close to 25% of the total country’s testing. Obviously we have better percentages, a higher percentage in certain states grew up broader presence. Some states are really just ramping up. They’re testing in a bigger way. If you look at Florida, where we have a big presence, that just really started to light up in a big way. As far as the opportunity in front of us, we’re encouraged by the opportunity we see. We’re waiting to see how quickly it does ramp up and just what kind of pickup there will be from physicians on serological testing and how fast that ramp will be, but we’re building enough capacity to respond to it.

And again, a lot of our capacity will be entirely dependent upon the equipment we have and the reagents we get. So, if there’s more, we’re hopeful we can build on what we have, but we are rate limited by that. So, we’re going to keep our eye on it, push it as one of the two testing categories that should be done to respond to the virus and see how quickly it runs [Phonetic], and we’ll keep you updated as we learn more.

Steve Baxter — Wolfe Research — Analyst

Is there something that’s going to be an add-on to your typical kind of routine panels or do you anticipate people coming in sort of exclusively for these types of tests? That’s it for me. Thanks.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

I would say both. And I think — as I mentioned earlier, we’re working with employers, because many employers are trying to understand how they bring back their employees. There’s wide variation of employers, but these employee programs, well, both test their employees for the virus with the molecular test, and they’ll also test them for the antibody test. And we might do those, particularly the antibody test in different types of venues, like corporate-sponsored events, where we can draw the specimen quickly as we do corporate events day were for flu shots or our Blueprint for Wellness program. So we already have that capability of ramping up these corporate programs. And those will be quite different than the traditional way of doing testing that we have through physicians or hospitals today.

Steve Baxter — Wolfe Research — Analyst

All right. Thank you.

Operator

Thank you. Our next question comes from Derik de Bruin with Bank of America. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Hi, Derik.

Ivy Ma — Bank of America — Analyst

Hi. This is Ivy for Derik today.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Okay.

Ivy Ma — Bank of America — Analyst

Thank you for taking the question, and thank you for the color so far…

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Good morning.

Ivy Ma — Bank of America — Analyst

…and all the COVID update in the past few weeks is very helpful. So, I wanted to talk about longer-term here and looking past the COVID. So it’s a two-parter. One, does COVID change your thought on future wellness and routine testing demand; and two, does COVID and time of delay change your view on lab consolidation? So would this change maybe more difficult to have those conversations with hospital C levels [Phonetic] where you want to get supplement this year?

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Mark, you start the first one. I had a hard time hearing the first question. Mark, did you pick it up?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Go ahead. If you wouldn’t mind repeating, you talked about future wellness testing?

Ivy Ma — Bank of America — Analyst

Right. So, does the COVID pandemic change your thought on future wellness and routine testing demand? So, in other words, does the crisis drive more routine and wellness testing, given that people with preexisting conditions are at higher risk from the virus, or there may be more of a downside from the post-COVID disruptions?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Yeah. So, on that one, it’s very hard to predict. And just like you’re asking, it could go either direction. We don’t have any sort of crystal ball better than anybody else. Obviously, in my prepared remarks and in one of my answers, I expressed a concern that we’re deferring critical diagnostic testing that’s important for our well health and well-being. And one would hope that, at some point, we say, you know what, that’s really important. We got to find a way to get it done regardless of what risk might be around COVID.

And whether that bounces back to where it was before, or whether to your point, could it potentially be more because COVID is obviously much riskier for those with pre-existing conditions that we’re all familiar with. And that means, we want to even more tightly manage that. I certainly can’t predict it. I’m not sure if Steve wants to comment anything differently. So that’s unclear. But as we said, as we progress through this, and we all learn together, we will be highly transparent around what we’re seeing so that you all can understand as much as possible how that is playing out.

Then, Steve, the other one was on PAMA Lab consolidation.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. We see an opportunity. So, if you think about what’s happening within the healthcare provider market, we’re an indication that volumes are down. You have all the data on hospital admissions, you have data on physician visits. You see it reflected in our volumes being down.

And so, hospitals, and as we all know, 50% of physicians now are employed by hospital systems are going to be struggling as they enter this quarter, and we’ll be looking at opportunities to become more efficient, reduce their costs, generate some cash. And so, we believe there could be an opportunity for us to continue our consolidation strategy in the back half of the year as more of these systems and some of those dialogues we’ve had for years maybe become more active now because they’re now more likely to think about creative ways that they can work with a company like Quest and their lab strategy.

So we think that could be another catalyst for consolidation. And as you know, this is also a fragmented industry. There’s other regional and specialty laboratories. And it also might have put us [Phonetic] another opportunity for us to consolidate. So, we believe this is a good opportunity in the long-term for us to continue our strategy of accelerating our growth and consolidating the marketplace. And in the short-term, it’s difficult. But in the mid to long-term, we think it could be yet another opportunity to do what we said we wanted to do.

Ivy Ma — Bank of America — Analyst

Thank you.

Shawn Bevec — Vice President, Investor Relations

Operator, next question.

Operator

Our next question comes from Matt Larew with William Blair. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Hey, Matt.

Matt Larew — William Blair — Analyst

Thanks. Hey. How are you doing? Thanks for fitting me in. I wanted to ask about just sort of pacing through the recovery second quarter and third quarter here. A number of states have targeted opening up at the beginning of May and then some in the second week of May, a component of that in the administration’s kind of guidelines are focused on getting some of the non-emergent care back opened up and physician offices opened up. But Mark, I think you mentioned that you anticipate non-COVID testing down 50% to 60% for the quarter. Could you maybe just give a sense for how internally you’re thinking about what those months might look like as states start to open up in some of that care, which, as you’ve alluded to, isn’t necessarily entirely not elective starts to return.

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Yeah. So, as I said, we’re not going to speculate because it’s just too hard to predict. So, there’s absolutely some potential for volume bouncing back from where it is now. We’re not assuming any material improvement for the quarter, not because we know that won’t happen, but because we think that’s the appropriate point of view to take in order to make sure people are aware of some of the potential downside.

We also haven’t built in any significant serology volumes into those assumptions, and you’ve heard a lot of discussion today around that potential demand and ramping up fairly quickly. We don’t know to what extent. So, I don’t want anyone to assume we have too much precision around this 50% to 60% down for the quarter and a net operating loss, but that’s potential. If it does stay where it is, and we don’t get significant serology testing or significant uplifts in our PCR testing.

I don’t know if you want to add anything, Steve, to that.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

No. The only thing I’ll add is what I just said earlier. There is going to be a lot of pent-up demand from patients. And Mark said, there has been a lot of physician office visits that have been canceled, postponed and delayed. And so, they will start to come back to the system. When that will be, we’ll vary by city and by state. And that’s what I said earlier in the comments, we’re tracking all that. So one could think later in the quarter, you start to see some recovery. There will also be those physicians’ offices and those hospital systems want to bring back in those patients as well. So we’re actually going to do a survey of our customers to get a perspective of what they’re thinking about when they turn back on their offices or open up their offices with extended hours, extended workdays, I think people are now thinking that the summer won’t be the same summer.

July and August won’t be the heavy vacation period. So we’re watching all that. But as Mark said, too early and too much — too much uncertainty around it for us to give you anything more than we provided, but we’re keeping our eyes on it closely.

Operator

Thank you.

Shawn Bevec — Vice President, Investor Relations

Operator, next question?

Operator

Our next question comes from Donald Hooker with KeyBanc. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

How are you, Don?

Donald Hooker — KeyBanc Capital Markets — Analyst

Great. Great. Good morning. So, last quarter, you called out some significant expenses around your advanced diagnostics. And I think part of that was associated with a very interesting acquisition, I think, a blueprint that was kind of thinking about that being a nice tailwind for 2021. It sounds a little discretionary to me. Is that something you’re going to continue to pursue as we think out going forward?

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah, absolutely. Our strategy to accelerate growth continues. One of those strategies is to continue to build our advanced diagnostics platform. Again, that’s all genetics and molecular. The acquisition that we did complete early this year, it was a nice platform capability acquisition. We feel good about that company coming into Quest Diagnostics. The integration is going well. There’s a lot of opportunities in front of us with a genetic-based testing, and our plans for that do not change given the crisis that we have.

Shawn Bevec — Vice President, Investor Relations

Operator, next question?

Operator

Our next question comes from Lisa Gill with JPMorgan. Your line is open.

Lisa Gill — JPMorgan — Analyst

Hi. Thanks very much. Good morning.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Hi. Good morning, Lisa.

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Good morning.

Lisa Gill — JPMorgan — Analyst

Good morning, everyone. Steve, in your prepared comments, you talked about changes to the lab industry. And I’m just curious around your thoughts on telemedicine and the impact going forward. So clearly, at some point, we’re going to start to see physician offices open again, etc. But I think every large hospital system, to your point, that own physicians have talked about the fact that we’ll see more telemedicine going forward. How do you think about your relationship?

Do you have any preferred relationships today with telehealth providers? Would you anticipate that you’ll see more telehealth type services in the home, and then they’ll be coming to your patient services center? I’m just curious as to how you think that trend plays into Quest going forward?

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. So, we’ve been working with all the telehealth providers and platforms, and there’s many different models, as you know. So we do see that as another channel, if you will, or another type of capability of healthcare provision.

And this crisis has burned some of those models in and established some credibility and some comfort with patients. And so, we do believe that will become a larger percentage of our volume. And when you have those engagements, many of you on the call probably have had those engagements, they do order testing, and then it follows the workflow that we have for testing within Quest Diagnostics. And then, depending upon the model you use and the platform you use is, telemedicine going to be your primary care physician or would they be an adjunct to it, and therefore, we have the connectivity to connect back to the EMR in their primary care physician. So, good opportunity. We have strong relationships with many of the telehealth platforms, big and small. We actually are always prospecting what new startups and ventures are coming up with new capabilities. There’s been a lot of new front-end capabilities, triage capabilities that you see in the run [Phonetic] COVID-19, which has been interesting.

Some of which we’re very well aware of and have good relations with. So, it is changing, and this crisis has brought more visibility to it. So, we believe that’s a good opportunity for us, and we’re very well positioned with those companies going forward.

Shawn Bevec — Vice President, Investor Relations

Operator, next question.

Operator

Our next question comes from Erin Wright of Credit Suisse. Your line is open.

Erin Wright — Credit Suisse — Analyst

Great. Thanks.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Hi, Erin.

Erin Wright — Credit Suisse — Analyst

Hi. Good morning. I hope everyone as well. In terms of PAMA, do you think that you’ve also earned some goodwill in light of the COVID response that can help with the lobbying efforts overall and for the recalculation of rates there? Thanks.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. What I’ll say, Erin, is it can’t hurt. This crisis has brought to the forefront the importance of testing. And I never believed when I joined this company over eight years ago, that would be on the front page of a renewed story in America and all over the media where we are. So it’s much easier now for us to make our case with members of Congress and administration in HSS with the value of testing and the need for us to get fairly reimbursed and also to reinforce the intent of Congress and making sure we get a new process put in place that properly reflects the market rates.

So, it is actually a very good fact for us. We’re going to leverage that. Just to remind everyone, the CARES Act did change the timing. I had those in my prepared remarks. And then second is, we still have the lawsuit going on, which is still happening, and we’re hopeful we’ll get a decision sometime this year on that.

Operator

Thank you. Our next question comes from Eric Coldwell of Baird. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Hey, Eric.

Eric Coldwell — Robert W. Baird — Analyst

Hey. Thank you very much. You mentioned in prepared remarks, the $65 million distribution from the first $30 billion out of the CARES Act. Just a couple of questions on that. Does that mean you’re anticipating getting another $150-plus million here in the short term, 65% to 30%, so I assume its 150 left.

And secondarily, with the $25 billion of testing stimulus that just came out, are there any impacts to Quest other than just the support of more volume and more activity in the market? Are there any direct impacts from that new $25 billion for testing that just came through in stimulus?

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah, Mark, do you want to start on the 65?

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Yeah. So that was a unique situation. They created a pot of money of $30 billion emergency relief. There were no stipulations for how you would get that money. In fact, we were surprised, it showed up in our bank accounts. It was based on the proportional billings to Medicare. And that’s how they divided up that $30 billion.

So anyone who had billed Medicare in the prior year, got a portion of that. The other parts of this bill are for various aspects of getting testing up and running, I’ll turn to Steve to cover some of that. But there’s nothing else that’s quite mirrors that emergency relief fund, where we got the $65 billion. So while there’s opportunities for us to utilize some of the other funds. It’s not as straightforward, and it’s not as simple as what happened with that emergency relief fund. So Steve?

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. And I’ll just say, the package that was just approved by the Senat last night. We don’t have a lot of clarity of any specificity underneath the hood, if you will. And then also, as you know, it’s going to be debated in the house. So we’ll be watching and giving them input as they refine it. But it is critical to get America turn back on, that we have the resources, and we’re properly reimbursed and paid for the work we do. As I said, we are the leader for a portion — a large portion of the country is testing. And therefore, I would expect that some portion of that money, we could tap into as a resource for us. But it’s uncertain at this time what it will be and if any.

Shawn Bevec — Vice President, Investor Relations

Operator, last question.

Operator

Our last question comes from Brian Tanquilut of Jefferies. Your line is open.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Hi, Brian

Mark J. Guinan — Executive Vice President and Chief Financial Officer

Good morning, Brian.

Brian Tanquilut — Jefferies — Analyst

Good morning guys, and thanks again for everything. So just for the last question, just really quickly. So, Steve, thanks for all the updates or comments on your — the hospitals and physicians. But as we think about your referral sources and try to endpoint, the recovery. If you don’t mind just giving us some granularity on where the bulk of your referrals are coming from? Is it primary care, specialists and then hospitals?

And then, I guess, my follow-up is just what your average serology test reimbursement is across the platform? Thank you.

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Yeah. So just to give you a scale, again, of what our different business is. Of our business, roughly $1 billion of it before crisis was coming from hospitals to give you an idea of the scale. And then the billion of our business, is our related services like our population health business with employers, our employer drug testing business, our insurance business. And so the remainder is really physician driven, okay. So roughly $6 billion of our $8 billion before crisis was — is physician driven. And so those referrals are obviously very important because that’s where we get the vast majority of our volume.

Mark J. Guinan — Executive Vice President and Chief Financial Officer

And then, on serology testing, Brian, well, we’ve never shared a dollar amount, you can look at some of the CMS rates. We’ve made it clear through our trade association that we don’t think the cross lock that they probably would default to is sufficient. Obviously, you saw we — in the first case for the PCR, we weren’t successful initially. They established a rate and then they reconsidered, looked at it and almost doubled it. So we’re hopeful that in the case of serology, there’s some pretty compelling evidence and detail that we’re going to get a serology rate for the COVID testing that’s more commensurate with the cost that we’re going to incur in order to perform it.

Shawn Bevec — Vice President, Investor Relations

Steve, closing remarks?

Stephen H. Rusckowski — Chairman, Chief Executive Officer and President

Sure. Well, thanks, everyone, for joining us today. Glad we got everyone’s questions, and we appreciate your continued support, and you have a great day.

Operator

Thank you for participating in the Quest Diagnostics first quarter 2020 conference call. A transcript of the prepared remarks on this call will be posted later today on Quest Diagnostics website at www.questdiagnostics. com. A replay of the call will be assessed online at www.questdiagnostics.com/investor; or by the phone at 1-800-839-1170 for domestic callers, or 402-998-0559 for international callers. Telephone replays will be available for approximately 10:30 AM Eastern Time on April 22nd, until midnight Eastern Time on May 6th, 2020. Goodbye.