Hasbro Inc (NASDAQ: HAS) Q1 2020 Earnings Call Transcript

Hasbro Inc (HAS) Q1 2020 earnings call dated Apr. 29, 2020

Corporate Participants:

Debbie Hancock — Senior Vice President of Investor Relations

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Deborah M. Thomas — Executive Vice President & Chief Financial Officer

Analysts:

Stephanie Wissink — Jefferies — Analyst

Felicia Hendrix — Barclays — Analyst

Michael Ng — Goldman Sachs — Analyst

Andrew Crum — Stifel Nicolaus — Analyst

Arpine Kocharyan — UBS — Analyst

Tami Zakaria — JP Morgan — Analyst

Fred Wightman — Wolfe Research — Analyst

Eric Handler — MKM Partners — Analyst

Raymond Stochel — Consumer Edge Research — Analyst

Bryan Goldberg — Bank of America — Analyst

Timothy Conder — Wells Fargo — Analyst

Presentation:

Operator

Good morning and welcome to the Hasbro First Quarter 2020 Earnings Conference Call. [Operator Instructions].

At this time, I’d like to turn the conference over to Ms. Debbie Hancock, Senior Vice President of Investor Relations. Please go ahead.

Debbie Hancock — Senior Vice President of Investor Relations

Thank you and good morning everyone. Joining me this morning are Brian Goldner, Hasbro’s Chairman and Chief Executive Officer; and Deb Thomas, Hasbro’s Chief Financial Officer. Today, we will begin with Brian and Deb providing commentary on the company’s performance, and an update on the company’s response to the COVID-19 pandemic. Then we will take your questions.

Our earnings release and presentation slides for today’s call are posted on our Investor website, the press release and presentation include, information regarding non-GAAP adjustments and non-GAAP financial measures. Our call today will discuss certain adjusted measures, which exclude these non-GAAP adjustments. A reconciliation of GAAP to non-GAAP measures is included in the press release and presentation. Please note that whenever we discuss earnings per share or EPS, we are referring to earnings per diluted share.

Before I begin, I would like to remind you that during this call and the question-and-answer session that follows, members of Hasbro management may make forward-looking statements concerning management’s expectations, goals, objectives and similar matters. These statements include among others, the impact of the coronavirus on our business, financial results and liquidity, our efforts to protect the health and well-being of our workforce, customers, consumers, manufacturers and suppliers, our efforts to ensure we have adequate liquidity, and our initiatives to support our communities, including our global workforce, children and their families during these difficult times. There are many factors that could cause actual results or events to differ materially from the anticipated results or other expectations expressed in these forward-looking statements. These factors include those set forth in our Annual Report on Form 10-K, our most recent 10-Q, in today’s press release, and in our other public disclosures. We undertake no obligation to update any forward-looking statements made today, to reflect events or circumstances occurring after the date of this call.

I would now like to introduce Brian Goldner. Brian?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Thank you, Debbie. Good morning everyone and thank you for joining us today. Every day, I am inspired by the inventiveness and creativity of the global Hasbro team. We are finding new and ingenious ways to get product from production into cars and homes, safely and efficiently. They are finding new ways to create and deliver content, as this year continues to evolve. Our people are supporting each other from our homes around the world. They are adapting to an ever-changing environment, as they work tirelessly to minimize the impacts of COVID-19 on our business and our people.

We focus Hasbro on four critical areas. First, demand; consumers want our products and experiences. They are looking for connections and engagement during this time. We are leveraging our extensive product portfolio and diverse retail network to connect global consumers with the product and experiences they want. We are offering compelling storytelling, that continues to create strong viewership globally.

Second, supply; the Hasbro team is working to utilize our diverse manufacturing and supply chain network, to ensure product is available for customers and consumers.

Third, liquidity; we have substantial liquidity and we are taking prudent steps to ensure Hasbro remains in a strong financial position by aligning expenses to today’s environment and preserving cash, while paying our dividend, meeting our debt commitments, and making essential investments for the long term. And finally, community; this is a top priority. We’re making decisions to protect our employees and stakeholders, but also help where we can through this challenging time. I am so proud of the amazing work our teams have accomplished, including to supply much needed PPE for front-line medical workers, by producing 50,000 face shields per week, that we will be donating to local hospitals in Massachusetts and Rhode Island.

The Wizards team in Renton is supporting Wizards Play Network member stores through its Mystery Booster Initiative and several eOne productions donated PPE to frontline workers at Toronto General Hospital, UCLA and others. These are just a few examples of our commitment to our communities.

Our release today laid out extensive details in each of these areas. So my comments will focus on a few key topics. The Hasbro management team has been together for more than a decade. We’ve recently added new expertise and experience. Together, we are managing this new challenge, a challenge we are well equipped to successfully navigate. Over the past several years, we’ve invested to diversify our revenue and talent across play and entertainment, expanding our brand portfolio to reach more demographics and play patterns, while building new businesses and entertainment and digital gaming. We realigned our commercial efforts to reach more consumers, and build best in class online and omnichannel execution, as well as new channels such as drug, grocery dollar, and value. These are strengths unique to Hasbro.

Our first quarter results were good, reflecting strong consumer demand and our ability to get product to customers and to consumers. Global point of sale increased in the mid-single digits, led by double-digit gains in the U.S. E-commerce point of sale increased significantly, as shoppers turn to online and curbside pickup that meet their needs. While point-of-sale is positive in April, continuing these positive trends will likely become increasingly difficult, as more countries are practicing social distancing, including limiting production of product and entertainment, distribution activities and shopping. We are leveraging our global sourcing network to get product made and delivered to consumers, but we expect the second quarter may be more challenging than the first. This is due to several factors, including that late in the first quarter and to start the second quarter, more stores in countries have shutdown activities, entertainment properties where we are launching products that moved to later release dates in 2020, and into 2021. And some have gone straight to PVOD, and our own live-action in TV and film entertainment production is limited.

We have done extensive scenario planning to understand these impacts to our business from multiple different periods, when the consumer economies could reopen. We are acting nimbly and creatively to address these factors throughout the business. Across our portfolio, we have innovative product and compelling entertainment, to deliver a good second half of the year, including for the holiday. 2021 is also set up well, given the shift of several entertainment initiatives to next year, in addition to our established plans for the year.

In the first quarter, consumers sought out several Hasbro brands and experiences. Games, PLAY-DOH and content viewership were amongst the strongest. Face-to-face gaming demand stood out in many Hasbro Gaming brands. Demand is robust, and we are working to continue meeting consumer purchase interest, with games production from multiple locations, some of which have been closed in recent weeks, but we expect to reopen in the summer.

First quarter results for MAGIC: THE GATHERING were above trend, behind strong releases, but also due to steps we took. We adopted the physical release cadence of Ikoria: Lair of Behemoths, including pulling product shipments into the first quarter, to support a rolling release plan with a global launch currently scheduled for most of the world on May 15. The team canceled physical events and developed new initiatives to keep our organized play engines operational, by transitioning to digital play arena with Friday Night Magic at Home and MagicFest Online.

Despite a decline in organized in-person play events, this pivot drove an increase in new players across the brand. Upcoming expansions into Mobile, China and Mac in 2020 will continue to expand the arena audience. We are supporting Wizards Play Network stores through innovative programs to create revenue opportunities for the store-owners in the absence of players physically in them. Importantly, this was our first quarter with eOne as part of Hasbro. Integration between Hasbro and eOne is on schedule, and the teams are actively engaged together, allowing us to create and uncover new revenue opportunities through entertainment and merchandise. We expect to deliver synergies in line with our plan for 2020, and are on track to deliver the $130 million in synergies, we’ve communicated by year-end 2022.

We’ve transitioned eOne to lead our company-wide entertainment content efforts, and we’ve integrated the creative teams, including development on potential Hasbro brands for television and film. eOne’s first quarter TV and film results reflected a difficult comparison to the first quarter of last year, when they delivered a high volume of programming. Revenue is tied to production deliveries, and these will vary in timing each year. In 2020, this was slated to be later, and is being pushed further, as production activities have closed and the deliveries have been delayed. The team can do development work in virtual pitches, as well as animation production. Delivery of programs will happen just later than initially planned.

First quarter licensing revenues for PEPPA PIG, PJ MASKS include holiday 2019 sales. Strong demand for content across all platforms was offset by lower licensee shipments to retailers. PEPPA PIG is now the most viewed preschool show in the world on the YouTube platform and PJ MASKS is one of the most streamed children shows on Netflix in the U.K. and U.S. We have aligned the consumer products efforts for these brands, along with RICKY ZOOM, under Hasbro’s consumer products team, and are identifying opportunities for expansion. However, certain consumer products’ categories, in particular, soft goods like apparel, are showing weakness within the industry, and we expect this will be a challenging period for license categories.

Our teams have reacted creatively and constructively to identify a successful path forward during this unprecedented global pandemic. The underlying drivers for our business are sound, and with great innovation, brands and storytelling, we are well positioned to successfully execute in 2020 and beyond. The North Star of our company has not changed. Hasbro is creating play and entertainment experiences which are vital and desired by consumers and audiences this year and for years to come, delivering value for our stakeholders.

I will now turn the call over to Deb. Deb?

Deborah M. Thomas — Executive Vice President & Chief Financial Officer

Thank you, Brian, and good morning everyone. Hasbro is in a good financial position. Consumers and audiences are engaging with our brands and content. We are profitable. We have substantial liquidity, and we continue to take the necessary steps to align our expenses and cash spend with the current environment.

We completed the eOne acquisition in early fiscal 2020 and performed our first quarter close as a combined company remotely. Globally, our combined finance and accounting team did outstanding work, and we provided 2019 quarterly historical results, in accordance with U.S. GAAP for eOne in today’s earnings release. We have booked opening amounts and as we complete our valuations in purchase accounting over the coming year, there may be further items impacting our results, which we will highlight as we progress through 2020.

We continue to target synergies of $130 million by year-end 2022. We slowed the pace of certain activities early in the year, to reflect the current environment, but we remain on track to achieve the targets we have set, including 2020 cost savings of approximately $20 million before one-time expenses. My discussion today will be versus pro forma adjusted 2019 earnings, and exclude eOne acquisition-related expenses and amortization. In our reported numbers, we reflected $147 million after tax of one-time expenses and acquisition amortization or an impact of $1.07 per share.

As Brian highlighted, our organization is focused on four things. I’ll start with our top priority community. Our teams around the world have showcased tremendous ingenuity and resilience during 2020. Their health, safety and well-being guide our every decision. I’d like to reiterate what Brian said, I am tremendously proud of the work our teams are doing, to support not only each other, but the communities in which we’re operating. It’s a testament to their belief in our purpose of making the world a better place for children and their families.

Moving to liquidity, we ended the quarter with $1.2 billion in cash in the balance sheet. We have $1.5 billion available through our revolving credit facility, and are well within our financial covenants. As a reminder, our low cash period traditionally occurs in the fourth quarter, in the October and November timeframe. We have significant cash and liquidity and have also identified opportunities to reduce our expenses and our cash spend. These include, pausing planned headcount additions and broad scale merit increases, reducing future travel expenses and moving planned live events to virtual. These are just a few of the actions we are taking. Our next major debt maturity of $300 million is due in May of 2021. The Board remains committed to our dividend, and in February, we paid the first dividend of the year, with the next payment already declared for May.

As Brian discussed, entertainment production at eOne is shutdown for most areas of their business. This is driving a lower-than-planned cash spend for content in 2020. Assuming an early third quarter return to production, we expect to spend approximately $150 million less this year than originally planned, and within a range of $500 million to $600 million for the year. We’ve also closely reviewed capital expenditures. About half of our capital spending is related to tooling for our product for future periods, and the timing of that spend is weighted to the second half of the year. We’ve reviewed IT projects and facility renovation, as well as investments in digital gaming development, and reduced our 2020 spend expectation to $145 million to $155 million.

Moving to the balance sheet; inventories declined overall, and include approximately $7 million for eOne. Accounts receivable increased $325 million, approximately $223 million of which relates to eOne. For the remainder, much of the increase is coming from the U.S. and is driven by the timing of sales in the quarter, and the shift to more domestic revenues versus direct imports, that we were seeing at the end of 2019. When we compare the March 2020 DSO to the comparable pro forma measure in 2019, we’ve increased DSO of two days. We are closely monitoring credit for our customers. However, we should recognize, our three largest customers remain Walmart, Target and Amazon.

Next, let’s discuss demand. For the first quarter, revenues declined 7%, absent FX. 20% growth in the U.S. and Canada segment including growth in gaming such as MAGIC: THE GATHERING, MONOPOLY, DUNGEONS AND DRAGONS, THE GAME OF LIFE, JENGA, CONNECT 4 and others, and our product for Disney’s Frozen 2, along with 8% growth in Europe, was more than offset by the declines in eOne, including a slate which was planned for later deliveries this year versus last.

In Asia-Pacific, which was impacted by COVID-19 during the quarter and Latin America, which is working through excess retail inventory. We currently expect the impact of COVID-19 to be more significant in the second quarter, due to retail store closures, supply chain disruption, live-action production shutdowns, and changing theatrical release schedules. However, consumer demand through April has continued to be up, and we’re working aggressively and creatively to meet that demand. As Brian highlighted, we’ve seen high viewership for our content, which is driving brand engagement.

Finally, supply; the global operations team is working to ensure we can make and deliver the product, our customers and consumers are looking for. About 55% of our production is currently done in China and has returned to normal levels. In other states and countries, we have varying levels of supply chain operations, including some closed warehouses and factories. As outlined in our release, we expect to catch up on production over the coming months, and be positioned to meet holiday demand. Should the facility closures last longer than anticipated, this could be more challenging. We’ve also recorded incremental shipping costs to support the movement of product across our global supply chain network.

For the eOne business, TV and film production teams are able to perform development and animation work, as well as pitch ideas. They are being incredibly creative on how to get work done, but the majority of production is not happening. As I mentioned earlier, our plans currently have us resuming live-action production early in the third quarter.

Finally, let me touch on a few expense items on a pro forma basis. Gross profit margin, including both cost of sales and program production cost amortization, increased 110 basis points, aided by favorable mix due to strong gaming, including MAGIC: THE GATHERING, and lower program amortization. Cost of sales decreased 4%, due to the favorable product mix mentioned, partially offset by higher air freight costs associated with moving product out of China, once the factories reopens. Program production cost amortization declined 21% on a pro forma basis, on the lower entertainment deliveries in the quarter.

On the advertising line, the year-over-year rate was higher due to aligning eOne and Hasbro’s accounting policies. We are reducing advertising levels, while adjusting campaigns and their timing to reflect the current environment. This is one of our most variable line items, and we are appropriately aligning the spends to both deliver a top line and lower our cash outlay, and will be well prepared to drive demand for the third and fourth quarters.

SG&A increased 2%. We’re implementing cost saving activities related to compensation and hiring, as well as professional services, travel and other discretionary areas, such as shipping live events to virtual ones. In the quarter, we aligned accounting policies on cost capitalization, stock compensation, which resulted in higher admin costs for eOne. We also experienced higher shipping expense, due to the unplanned significant increase in game sales, which offset savings from a decline in warehousing expense.

We’ve done extensive scenario planning to understand the impact of COVID-19 on our business, mapping out the implications for various returns to more normalized activities, as well as the impact of operating in a global recession. Despite having a good understanding of the factors and how to manage them, the outcomes vary widely, and that drove our decision to withdraw our full-year 2020 guidance.

As we move toward reopening economies, we are planning for a good holiday season, with great innovation and entertainment across our portfolio. We have confidence in the strategic advantages of our business model, as a global play and entertainment company, to both navigate the near term and to drive long-term profitable growth.

Now, Brian and I are happy to take your questions.

Questions and Answers:

Operator

Thank you. At this time, we’ll be conducting a question-and-answer session. [Operator Instruction]. Thank you. And our first question is from the line of Steph Wissink with Jefferies. Please proceed with your question.

Stephanie Wissink — Jefferies — Analyst

Thanks, good morning everyone and hope everyone is staying well. Brian, the first question is for you, if you could just help us contextualize the scope, your directional comments on Q2? Clearly POS up quarter-to-date, but I think you signaled not anticipating that strength to persist. How should we think about the relativity of Q2 versus Q1?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah, good morning. Steph. I think that for us. The greatest lever that’s driving our thought process around Q2 is just path to the consumer. And as we’ve seen major retail store closures around the world, as we’ve seen warehousing in certain areas of our business close and as we look at certain factories, for example in Massachusetts that are presently close, that we expect to reopen shortly as part of the phase three openings. We just recognize that the path to the consumer is more challenging, while we are also seeing in April, so far, very good growth in our POS. In fact, I think this is a story this year, where e-comm and omnichannel really are stepping up and we’re seeing growth in e-comm and omnichannel in the United State of more than 60% growth and our games business growing as well.

So there is kind of multi-variable math going on, where we’re just looking at how we move through many close retailers. How we look at our licensees, who are trying to sell product not only from the biggest retailers that remain open and are executing incredibly well, but also smaller retailers, where they are closed and are planning openings for later in Q2 and Q3. As we get more clarity as we engage with more administrations in the United States and around the world, we’re starting to see the path toward these re-openings, and we’re starting to see that phased reopening schedule come to light and I think that that will help us, as we get through the remainder of Q2. But Q2 will be a more challenging quarter than any quarter of this year, we have very robust plans that have continued throughout this quarter, bring home the fund campaign, our brands in — across the board and gaming, which we can talk more about are all doing quite well. But out of abundance of caution and as we see where the where the levers are and the path to the consumers through our customers, that’s really our caution on Q2.

Stephanie Wissink — Jefferies — Analyst

OK. Thank you. And Deb, could I just ask one clarification question, at the very end of your prepared remarks, you talked about aligning policies across eOne and Hasbro from an accounting perspective, including advertising and stock comp. Is that a one-time reconciliation event or do we see that over the course of 2020 each quarter, until you anniversary the acquisition?

Deborah M. Thomas — Executive Vice President & Chief Financial Officer

Good morning Steph. Yes, I think we will see that across each quarter. If you look at the pro forma numbers, that we will include it in today’s release and we wanted to make sure we included those, so everyone would have those for modeling purposes. If you look at the pro forma and back out those one-time expenses that we tried to highlight from last year and add those to Hasbro’s, with any one-time expenses we did call out during the year, and that will give you a sense of adding the companies together for the full year. But as we look at that, that total amount, if you think about it, kind of in the $10 million-ish between the two line items per quarter, it’s not the most significant number. And again, it’s not in the underlying business, it’s just aligning accounting policies, U.S. GAAP, everything else. So you won’t see it again in 2021.

Stephanie Wissink — Jefferies — Analyst

OK, thank you very much.

Operator

Next question comes from the line of Felicia Hendrix with Barclays. Please proceed with your questions.

Felicia Hendrix — Barclays — Analyst

Hi, good morning. Thank you so much. Brian, you had just talked about the factors, you said that you’re expecting [Indecipherable] to open soon. So just wondering, what that roadmap looks like in the U.S.? Also just in the meantime, have you been able to shift any of that manufacturing elsewhere, and more importantly, has this whole situation given you the opportunity to take a look at your supply chain and implement further improvements in the future?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah, good morning. We’ve used a variety of sources around the world and I think the strategic sourcing footprint that we had put in place is really benefiting us. We’re getting about 50% of our products today out of China, and that supply chain is up and running, is robust and will catch up on our new initiatives that we were producing for — later this quarter, Q3 and Q4 in just the next couple of weeks to months. And we have a number of big new launches that are coming, including around NERF Ultra, as we roll that out around the world. We’re also clearly working through some of the warehousing closures that have occurred in parts of the country. It’s part of the reason why, in addition, just to the demand for MAGIC: THE GATHERING tabletop game cards, we also moved up some shipments of MAGIC: THE GATHERING in Q1. We began a rolling release calendar for Ikoria: Lair of Behemoths. So we started with a launch on Arena mid-April, and then we’ll have the official launch by mid-May. But we made cards available earlier. We also produced Mystery Card boosters earlier and got those out to our Wizards Play Network stores, so that they would have those cards free of charge, and they could keep the proceeds of the sales of those cards to help support those small store owners, that are part of our Play Network longer term.

So it’s a variety of levers that we’re pulling. The team is doing an incredible job. We’re seeing the continued growth in POS in April. We saw a very strong growth throughout Easter, but really week on week very, very strong growth. And the trade-off here is really very strong growth in online and e-comm and of course with less store traffic, less footfall, we’re seeing a decline in the brick and mortar POS, offset by tremendous increases in e-comm and omnichannel executions.

Felicia Hendrix — Barclays — Analyst

That’s helpful. And it helps me segue to my next question, because you did talk a bit about the MAGIC, so I was just wondering if you could just talk a minute about the transition from the physical games to Arena, given the social distancing environment. You mentioned that in your prepared remarks. Just wondering how sticky do you think that will be in the future, and how much of Arena revenues really benefited from that, almost force transition? And could you see this as a permanent change?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah, we do see it as an opportunity for a permanent step-up. I think people are discovering more of our games. As you look at our games business overall, what the research tells us is, it’s not just the fans of all of our games, including our face-to-face games and magic that are coming to our games business, but rather with increased penetration we’re seeing people take hold of gaming globally, more people wanting to make connections to play a variety of our games, our game sales by brand are going more deeply into our portfolio. So it’s not just the top games that you and I can talk about, but really across the portfolio from pre-school, all the way to adult.

Now let’s talk about MAGIC. Though MAGIC, during the quarter, we could see with our team in Seattle, Washington, where business was going and they transitioned our organized play to digital, and we’ve seen a high level of engagement, including new growth of Arena, but also new net players for the quarter. We shipped Ikoria: Lair of Behemoths earlier, that’s the trading card, and moved to a rolling release plan that gets worldwide rollout by mid-May. The team shifted to digital Friday Night Magic At Home, which has worked incredibly well, and also a MagicFest online and that’s performing well as — in addition to Magic At Home.

We’re also supporting the hobby stores, as I mentioned. But I also have to say, Magic tabletop was up in the quarter in a substantial way, because we started back in January with Theros Beyond Death release. We had several other releases throughout the first quarter, and we have a number of TCG or trading card game releases scheduled for the remainder of the year. So storytelling will continue to be robust throughout the year.

On Arena, we have now seen 2.1 billion games played and on average, players are spending more time on Arena than ever before. We are up an hour per week to nine hours from eight hours. We’re seeing overall player engagement and satisfaction is very high, with the highest engagement in satisfaction from players who are playing both tabletop and Arena. So that leaves us or nets us an increase in new players across the brand, as we made these fast changes, the team has done a fantastic job. And also as we go forward to the point of permanent increases in game players and play for Magic, we can confirm that we’re bringing Magic Arena to mobile this year, both in iOS and Android and we’re also launching with partners Tencent set in China and you’ll see it as well on Mac. So we’re having a very strong period for Arena. In fact this period over the past month has been the strongest period since launch and we’re seeing acceleration. Ikoria pre-orders are the strongest versus all previous Arena sets, and then we have added some new features as well. So hopefully that’s helpful.

Felicia Hendrix — Barclays — Analyst

Thanks for all that detail. I appreciate it.

Operator

Our next question is from the line of Mike King with Goldman Sachs. Please proceed with your question.

Michael Ng — Goldman Sachs — Analyst

Great, thank you so much for the question. I was just wondering if you could elaborate a little bit more on what was happening with eOne. Specifically in the press release you guys talked about TV deliveries being down and some licensing agency transitions that affected PEPPA PIG, as well as the retail inventory issue for PJ MASKS. How much does that change the revenue trajectory from the 1.2 billion that you guys realized in 2019? Thank you.

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah Mike, good morning. So overall, our plan for the year, as we laid it out for you earlier this year, was that eOne was going to deliver more half hours than in 2019 and in fact, probably about 20% more. In the first quarter, it was always planned that we were going to deliver less half hours than the prior year and then that was exacerbated by the fact that we were unable to finish certain episodes within the quarter, as the editorial houses were shutting down along with production. So we expect to deliver episodes that were to be finished in the first quarter later. It’s around really high rated shows like The Rookie, for example, we’re delivering those episodes, produces very strong revenues for the company. The plan for the year was always a little more back half loaded, and we continue to believe it will be obviously offset by, now considering the fact that in the Q2 period, we are unable to go back into productions. Obviously productions are shutdown, editorial shutdown.

Having said that, the animation side of the business is very vibrant up and running and people are able to create animation, produce animation and render animation, all during this period. So the family brand side is very healthy and they’re continuing to produce a product for legacy eOne brands, as well as continuing to work on the MY LITTLE PONY feature film, which we intend to bring out in CG next year. So overall, the key questions become, one where when we can get back to production and the timing of that. Obviously, our team is working along with a whole group of producers and studios to determine how to reopen production and to do so safely, and to do that as an industry.

Our expectation right now is it would begin to reopen and get back to productions in the third quarter. Also, the team is being very inventive, our unscripted team has figured out how to create production in a box, where they literally are delivering Production Studio to people that they want to interview or put as part of their unscripted shows and delivering that box to doorsteps and producing shows and then taking those boxes back. So the team is being very thoughtful about how to get productions done, and yet the major productions will have to be waiting, until we get more of the production capabilities up and running, as we move through the different phases of reopening economies.

Michael Ng — Goldman Sachs — Analyst

Thank you very much, Brian.

Operator

Thank you. The next question is from the line of Drew Crum from Stifel. Please proceed with your question.

Andrew Crum — Stifel Nicolaus — Analyst

OK, thanks. Good morning guys. Brian, games has historically been very weighted to 4Q and I think 60% or so derived in the U.S. How do you see that shifting, given what you experienced in 1Q and given the current backdrop? And then separately, how do you think about the sales foregone, given the absence that the theatrical window for product that’s tied entertainment properties, understanding that production could resume later this year, but not sure if anyone’s going to be trafficing, frequenting theaters anytime soon. So how does that impact your toy sales on a go-forward basis? Thanks.

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah. So first, we’ve done a lot of work and the games team has really looked at just what the demand has looked like in the first quarter, and how that could have a bearing on the overall games business. And what they’ve really concluded, and we’ve talked a lot about, is the fact that the penetration of gaming has increased substantially. We’re seeing a lot of new people buying our games and buying them more deeply, and yet the increases we’re seeing while incredible during the first quarter, is not nearly as big as what games are in Qs three and four during the holidays. And so, we continue to believe that we will see games continue to be an area that will sell quite well, both face to face, as well as digitally.

The number of new innovations that we’re bringing to games in the second half of the year, is really just so heartening to see what the teams have been able to do and how they’ve been able to innovate and continue to bring games forward. So across every brand, there’ll be new ways to play our great games, including Operation PET Scan, Cluedo Liars, and a number of Monopolies, including 85th anniversary edition. So we really see this is just a step-up in the first half, but the games have significant meaning to people, as we’re able to connect socially and we’re seeing that as I said, across every demographic and psychographic for MAGIC: THE GATHERING to MONOPOLY to CHUTES AND LADDERS.

Then, as we think about the theatrical business, we certainly are going to see less movies released this year than in 2021. So in fact, 2021 is shaping up to be quite a great year, where we’ll have more than a half dozen movies that we will be supporting. We have a lot of innovation coming for the second half of the year. We saw the great support that we got and the growth that we saw in Frozen and STAR WARS in Q1. We’ll see home entertainment window for Trolls later this year, and that will be very helpful, as we continue to market that brand in partnership with Universal. And I feel that clearly, people may not be back in the theaters as much — in the short term, we don’t have that many theatrical initiatives planned for the back half of this year and far more now for 2021.

Operator

Thank you. Our next question is from the line of Arpine Kocharyan with UBS. Please proceed with your questions.

Arpine Kocharyan — UBS — Analyst

Hi. Thank you very much. Good morning. Could you go over what percentage of your retail doors remain open today, and how many you expect to remain open in Q2? It seems top three customers are up and running, that’s probably around 40% of your sales, what else is open right now and how you expect that to change into Q1?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

We’re seeing clearly our top customers are open, but also other stores that sell essential goods are also open and drug and value stores are open, Dollar Stores, many of them are open. Around the world hypermarkets are open. Back in Asia stores, are reopening. In the Pacific, we saw very strong growth of our business around the big mass retailers, and online continues to grow globally. Clearly, toy specialists are not open, and they are selling online where they have those capabilities. We have a sense that probably 25% to 35% of our retail doors are closed right now. But then again it varies so much by geography, as to what’s going on, because of course, markets like Italy have been completely closed and Spain have been completely closed, as is the U.K. So that’s not a place where we were to give you a figure, because in fact, we’re down to just the stores selling essential goods for groceries, and very little footfall inside of stores, where people are buying online.

So I’d say overall, that’s why we’ve tried to give you some guidance around Q2, and yet as we look at the reopening plans, which are now really starting to accelerate and geographies are starting to make thoughtful plans around the science and bringing people back out into the world, we would expect that economies start to get going and people will come back into stores, albeit through protocols designated by different geographies around the world.

Arpine Kocharyan — UBS — Analyst

That’s very helpful. Thank you. Going back to eOne, so I understand the production disruption for this year and some of that moving into the back half of 2020 and into 2021. But has there been reduction in that production schedule at all, where before this disruption, it was in your plans and now maybe not worth the investment. Is there being — I understand the shifting that’s happening, but has there been any actual reduction in that production schedule for eOne, specifically?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

No, we look at what’s heartening about eOne and that team, is their expertise in creating amazing entertainment. And they’ve been one of the top independent producers and studios for several years. We’ve seen their strength, they have more than 100 projects in development. We already have more than 15 Hasbro projects in development. The teams have done an incredible job of coming together, albeit virtually over the past six, seven weeks. The inculcation in Hasbro brands, the development and moving forward on Hasbro brands has really been quite heartening and people are really embracing the opportunity to work together.

So our expectation for the year was the number of half hours we’d grow and it just matters, how many of those episodes we can deliver in the back half of the year, and that’s why, in addition to other levers, we’ve just said, it’s hard to predict if those predictive models change a little bit, it changes the outcome. And so, we don’t believe there is a loss of demand, we just believe it’s a shift of timing and that we will deliver all of these episodes and all of these new initiatives. And there are several that are continuing to come forward, and just a few weeks ago, there was a new series on HBO that was produced by eOne called Run. I encourage you to the watch it. It was really fantastic. So we’re seeing new series come from eOne, it’s just a matter of when we’re able to deliver those series, and whether that’s all in 2020 or some of that moves to 2021, we will have to see.

Arpine Kocharyan — UBS — Analyst

That’s great. Thank you.

Operator

The next question comes from the line of Tammy to carry with JP Morgan. Please proceed with your questions.

Tami Zakaria — JP Morgan — Analyst

Hi, good morning. Thank you so much and I hope you are all doing well. So my first question is, did you see a benefit to April POS, as stimulus checks hit consumers’ bank accounts? Or was the April strength uniform throughout the month?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

It’s a great question and good morning. Now we’ve seen pretty consistent growth in POS. Our overall POS in North America for example is up — in the U.S. is up by double-digits overall, including brick and mortar and online, with online POS continuing to perform at a very strong level, up and through the Easter period, even post Easter, we’re seeing very strong results in POS, obviously driven around our gaming portfolio, around PLAY-DOH, and ULTRA, there are other brands that are really doing quite well for us. Our partners’ brands in Frozen and STAR WARS, BEYBLADE is performing well, and so we didn’t see a specific change as people receive checks, we’ve just seen an overall, very strong and positive POS and demand for our product.

Tami Zakaria — JP Morgan — Analyst

Got it. That’s super helpful and my follow-up is, since you’re pulling back content production expenses this year to $500 million to $600 million, do you still expect production cost amortization to be 9% to 10% of revenues this year?

Deborah M. Thomas — Executive Vice President & Chief Financial Officer

As we look at the content that we’re able to deliver, as Brian said, we may or may not be able to deliver the full amount that we had originally planned to, but we would expect that to change, commensurate with revenue, as we went forward. So if we’re not able to deliver product and air it, then we won’t start amortizing it. So that’s really where the impact will come.

Tami Zakaria — JP Morgan — Analyst

Perfect, thank you.

Operator

Our next question is from the line of Fred Wightman with Wolfe Research. Please proceed with your question.

Fred Wightman — Wolfe Research — Analyst

Hey guys, good morning.

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Good morning.

Fred Wightman — Wolfe Research — Analyst

Does the current situation impact how you’re thinking about potential asset sales at Entertainment One?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Look, not really. We are in our fourth month together. As a team, we’re really focused on our four areas of our business. As people work distantly, we’ve always said to break it down into what really matters, and that every person at Hasbro is able to contribute to one or more of the four key tenets of our business. Obviously, the most important of those is, in addition to focusing on our community and supporting our communities to create demand for our great products and our great entertainment, to ensure that we continue to build the supply of our toys and games, as well as the supply of entertainment everywhere we can, and then of course, underlying all of that is the liquidity of our business, and finishing the first quarter with $1.2 billion on our balance sheet, our access to our revolver, all speaks to the fact that we’re managing cash very well, and Deb and her team have been amazing, as they’ve really navigated the current environment.

We haven’t really focused on asset sales and nor do we have to. We are liking the fact that the music business grew in the first quarter. Clearly, it’s a digital business, with great artists and also our audio networks contributing, and we’ll see where we go from here. We have the opportunity with an amazing array of brands. Some of those brands are already licensed out to third party toy and game companies. So TONKA is being produced primarily by another company. Micro Machines is being relaunched by another smaller company. And so we have that flexibility to license our toys and games to other companies, where we see the opportunity to do that, and to focus in on our top priorities of a very expansive, unique in the industry portfolio.

Fred Wightman — Wolfe Research — Analyst

OK, that makes sense. And then, most people tend to think of toys as a recession-resistant category. Can you just remind us what the biggest two or three lessons were, coming out of the last recession? And then, how you guys think you can utilize those in today’s environment?

Deborah M. Thomas — Executive Vice President & Chief Financial Officer

Sure. Well, if we go back to 2008-2009 timeframe, you’ll see coming out of 2008, we actually grew in 2009, and it’s about the storytelling, the content and when you talk about the industry being really recession-resistant, it is. People tend, whether it’s parent or a grandparent, a caregiver, a relative, they tend to stop spending on their children last, right. So they’ll go without themselves before they go without spending on their children. And so, when you look at that, you do see the industry is fairly recession-resistant and we were very fortunate, we have a very solid balance sheet. As Brian said, we’ve got great cash on our balance sheet. We have terrific liquidity, to kind of see us through a recession, and we feel pretty good about coming out the other side, and we also have great content that’s in demand. So when you have that storytelling around it and that content, we think that we are well positioned because of the diversity of all the pieces of our business. Now more so, than even kind of coming out of the 2008 recession, that we saw yeah.

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

The other thing that’s interesting as we work with Darren and Steve Bertram and Olivier Dumont, and the eOne team, we went back and looked at how they had performed during fiscal years in that period and in fiscal year ’09 and ’10, they also had very strong years, with lots of demand for content, increases in revenues, and we are seeing clearly a change in consumer behavior, that benefits, many of our categories of business, whether it’d be our digital business, our gaming business, our entertainment business, the content business, the PLAY-DOH business and we just want to work our way through Q2, which will be a challenging period, mostly because of our access to global consumers, as people are rightfully spending time in homes and many of the retail doors have been shut.

Fred Wightman — Wolfe Research — Analyst

Thank you.

Operator

Our next question comes from the line of Eric Handler with MKM Partners. Please proceed with your question.

Eric Handler — MKM Partners — Analyst

Yes, thank you very much for the question. Couple of questions for you. First Deb, when I look at or try to figure out what 2Q ’19 pro forma looks like for you guys? On a revenue basis, it looks like it should be pretty easy to figure out, like $1.2 billion. But I wondered on an adjusted operating income and adjusted EPS basis, if you could maybe help us navigate what those numbers should look like?

Deborah M. Thomas — Executive Vice President & Chief Financial Officer

Sure. So if you look at the 2019 eOne that we put in today’s release, and the one-time items that were called out, I think we called them non-GAAP items on the schedule, that were set out on that schedule in the release as well, and back those out, because those will not be ongoing items, they are not representative of the underlying business. And also, just look at anything, I don’t recall that we had any one-time non-GAAP adjustments in Q2 of 2019. But just look at our results, the two results and add them together, as well as looking at — we will have approximately $25 million a quarter on amortization, for the acquisition and we will back that out, we’ll call that out just like we did this quarter, and that we said we would do at the beginning of the year. So if you think about that, that translates down to what the combined OP should be. Now when you look at the revenue, as we said, we think that Q2 will be our most challenging quarter of the year. We talked about bringing some game sales in to Q1 to meet demand, and actually make sure that they were positioned in the right place, so they could actually get out to consumers, and wouldn’t be trapped in a warehouse. And so, we have a little bit of impact from that, and we have the impact of not being able to deliver production, under our assumptions. I mean we’ve just tasked the teams, with say — up to 25% of retail could be closed for the second quarter, because we just don’t know yet, but we’re watching that. As Brian said, where there is a robust e-comm channel, we’re still able to get some product there, but we do think the second quarter will be our most challenging quarter.

Eric Handler — MKM Partners — Analyst

Great. Also Brian, you talked about some excess inventory that you’re working through in Latin America, can you just remind us what some of the issues were in Latin America, and how long those have been going on and and how long you think it takes to work through those issues?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah look, we have an incredible sales team led by Michael Hogg, and if you go back a few years, each of our regions have been reinvented and are now performing at great levels, every time Michael and his team have gone in to look at how the business is being disintermediated and how we operate going forward. So five or six, years ago it was the U.S. business and then the European business, which is now performing well. And in Latin America, we don’t have the same access to e-comm. E-comm’s penetration is in the single digits. So we’ve had to work through retail stores. There has been a lot of social unrest and consumers changing their shopping behavior, reduction in consumer shopping during the holiday. So we’re just working through, what was some carryover product from the holiday period, places like Brazil and in Mexico, our two biggest markets. We also are seeing some of that in some of the smaller markets, like Chile and Peru, and it’s just a matter of a bit of time. I figure, that we’ll work our way through that this year, and as we get into 2021, we will be back in a better place. Again recognizing that we don’t have the levers of e-comm or as much of omnichannel as we have another markets, clearly WALMEX and Walmart are present in several countries down there and we clearly work with them across several different formats. But there are other retailers who are struggling more than a big retailer like Walmart, given the changes in consumer behavior and shopping patterns.

Eric Handler — MKM Partners — Analyst

Thank you very much.

Operator

Our next question comes from the line of Ray Stochel with Consumer Edge Research. Please proceed with your question.

Raymond Stochel — Consumer Edge Research — Analyst

Great, thanks for taking my question. How much are you willing to flex advertising? Is this just commensurate with a reduction in sales or is this a reduction as a percentage of sales? And then on that overall, if you could be a little bit more helpful in 2Q on the downside, if trends continue sort of at this overall rate and there is no big surprises, is it likely that you’ll be profitable in the second quarter?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah. So know, why don’t we have Deb talk about the first part or the second part of that, and then I’ll come back to the first part?

Deborah M. Thomas — Executive Vice President & Chief Financial Officer

Sure. Well if trends continue and retail is down significantly, as we talked about, not being able to deliver on our production, just because we can’t finish them, it’s a timing issue. We’re taking a lot of steps to reduce our expenses. I mean, everyone around the company is looking at it, we’ve already taken some. But there is a potential that we would be challenged on the profitability side in the second quarter. However, on a full year basis, again, we think it’s going to be a good holiday. We think that the holiday will still come. We have — we’re developing all the innovation. If we look at our full year variable costs, about 40% of our brand costs are variable. So we’re managing each and every one of those, and I’ll let Brian address advertising, but we are flexing advertising spend to when we will need it the most, to drive demand, but also be mindful of the expense and the cash side of it.

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah. There has been a real inventiveness in the advertising line, because we’re able to work differently with our online and omnichannel retailers in creating content to commerce, which can be part of the way in which we work with retail. The teams are working more digitally and through social, which obviously saves on overall advertising expense, and yet becomes even more concentrated and targeted to audiences that we’re trying to reach. Great example of that in the first quarter, and through the holiday was what we’re doing in NERF. We created — there is something called NERF House, which is almost short form content production delivered on social. It’s headlined by several NFL stars, kind of a 90-style sitcom format, where they are playing with all of the new NERF product, they have Ultra One and Ultra Two and that costs far less to execute than linear television advertising. And so I think you’ll see a shift from linear television advertising to more social and digital, that gives us the savings, and yet the effectiveness actually increases. And then as Deb said, we’re going to follow our patterns as we see it. We expect revenues in Q3 and Q4 can be very healthy, in fact as consumers continue to get access back and economies open, with the trends that we’re seeing and the research that we’ve done about how sticky our games businesses and our preschool business and people then get access to more of our toys that have been inside retail. We expect that we can have quite a robust second half of the year.

And I mentioned, 2021 is now setting up to be even a better year than we had originally expected with more than a half a dozen of theatrical releases that are expected during the period.

Raymond Stochel — Consumer Edge Research — Analyst

Got it. Thanks for the answer. And one last one for me. On Trolls, you mentioned it briefly, and I know it’s a small piece of your business, but could you give us a sense of what you’re seeing retailers saying on Trolls and what consumers are reacting to on Trolls, given the change in their distribution strategy, as a result of COVID-19, and what that could mean for you and the industry long term, thanks.

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah look, I think there are some differences between making a shift at the last moment toward PVOD and presenting a piece of entertainment, as intended for streaming. So clearly, we were able to launch Trolls, but our plans were intended to be executed substantially through brick and mortar retail. We also of course have access to inventory for e-comm and omnichannel. But when you expect a theatrical release, you are eventizing around that theatrical release with our retailers and bringing people in stores from multiple categories of consumer products, including toys and games.

We’re really heartened with the fact that there will be still a home entertainment window for Trolls. We think that that will be incredibly effective and continuing to market the Trolls property as we’ve seen in the past. We’ve been very successful with Trolls and Universal. That’s where kids and families get to watch the movie over and over again, as you know the PVOD window was for a very limited time, where people got to see it and kind of had the access to the show for a couple of days, and we’re going to market property throughout — as compared to The Mandalorian, where that was intended to be a streaming series, we were able to market it through digital, knowing that it was coming in that manner. We’re very excited about launching our first array of Baby Yoda products in May, and then the more interactive product, the animatronic product is still on track for the fourth quarter this year and our pre-sales have been very strong there.

So, two different elements of a similar strategy, and the teams have done a great job in both instances and the partnership continues throughout the year. In the fall, we’ll have the second season of The Mandalorian and we are very excited about that launch, that should come around October.

Raymond Stochel — Consumer Edge Research — Analyst

Got it. Thanks so much again.

Operator

Our next question is from the line of Bryan Goldberg with Bank of America. Please proceed with your question.

Bryan Goldberg — Bank of America — Analyst

Thanks. Most of my questions have been answered. I just had a quick one on eOne and the content sales pipeline. You mentioned your team is still actively pitching development ideas, so I was wondering if you could give us a little more color on the demand patterns here? Are you seeing your network and platform customers still ordering new shows, at relatively normal levels? Or has there been a change in trend there? And then just in terms of content sales mix, have there been any notable shifts in demand by content type? For example, is there an opportunity to ramp up reality sales to back-fill the gap most networks are going to face, given the longer lead-times associated with scripted content [Indecipherable]. We appreciate any color you could provide. Thanks.

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah, it’s a great question. And so, a couple of things. Number one is, our teams are continuing to pitch a number of buyers and we’re seeing very robust demand for our new original IPs, and we’re starting, as we stand up, more Hasbro projects are seeing incredible interest. We’ve already, as I said, working on more than 15 different Hasbro IP projects in different categories or platforms of IP creation.

The second thing to note is the demand for our library and our library productions. As studios have been unable to produce as much themselves and as much original content as they may want, we’re seeing very strong demand for high-quality library content, that has not been exploited in certain geographies or territories. And so that’s been a new opportunity for us, as we go through the year.

And then finally, as you talk to colleagues and you look at the marketplace, what’s again heartening to us, is an increased desire for many buyers, streamers and other platforms for IP that’s more fantasy-oriented, IP that’s more family oriented, IP that’s happy and fun and allows people to enjoy together, and other genres of IP may see in — certainly in the next few years, a bit of a diminished interest. So we think we have an array of great branded IP that fits really well in the marketplace, and an opportunity to develop, not only for this year, but few years to come. Things that will be in high demand for the services, the platforms and most importantly, audiences and consumers around the world.

Bryan Goldberg — Bank of America — Analyst

Thank you very much.

Operator

Thank you. Our next question is from the line of Tim Conder with Wells Fargo. Please proceed with your question.

Timothy Conder — Wells Fargo — Analyst

Thank you. Brian, wanted to follow-on on the line of a couple of other questions. And I think this is kind of, has been emerging, developing over the last year especially, but maybe COVID is now accelerating this. But from your partners and just from your experience in the industry, how was COVID changed the thinking of studios about movie distribution via theaters, which obviously, they make more per view in the theaters and the box office than they do on PVOD or streaming? And then, how does that impact — does it hurt short term IP related to that, but over the long-term may be kind of smooth it out, make it more consistent, I guess is a better question? I mean we’ve been seeing that, but how does that accelerate and especially, how does that impact ’20 and ’21 at this point versus your thoughts at Toy Fair?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah look, I think what you are going to see, is a continuation of studios making products, specifically for theaters. And from both kitchen research and more expansive research, I don’t think any of us only want to watch content at home, Although we watch plenty of content at home with friends and family. People want the shared experience of going to a movie theater. It has been part of global way of life. It’s sort of part of a middle class disposable income experience, and all of our friends and family certainly miss going out to movies, and I expect that people all over the world miss that opportunity as well. And I think it will continue to be that way.

I do think that a few studios were caught in the midst of the transition from an open marketplace, to one that was social distancing, and given they had spent so much on marketing for a theatrical release and that marketing is obviously very precious, I think probably decisions were made to make a transition in that period, and also probably to — look at an opportunity to bring it straight to consumers.

I think people are pretty intentional. You’re hearing from Disney and Disney Plus what their schedules are going out for many years. What’s going to be in theaters versus what’s on Disney Plus. You’re seeing the same from other studios, you will see that from Hasbro as well, where we are going to continue to produce great branded content for theaters. We are going to continue to see new Transformers movies coming. We obviously have Snake Eyes coming over the next year. We’ll have MY LITTLE PONY movie that will come. But you will also see great stream content, because I think the key has been — the unlock has been, people are now engaging with character and story so much on these platforms, that we’re able to drive interest and engagement in merchandise and game playing, as we have seen for The Mandalorian and some other stream properties.

Timothy Conder — Wells Fargo — Analyst

OK. OK. And so really a little bit of changes in plans, but broadly, not a lot of changes from what you’re seeing over the last few months?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Well, look I think — I wouldn’t characterize it quite as you have. I think that there is going to be a lot of change in the near term, as people work their way through reopening up theaters and how do you do that safely and securely. But I think longer term, I think all of us miss the opportunity to go into a movie theater and enjoy a show together and get the broad audience reaction that you can’t replicate just by watching at home. Having said that, we’re going to continue to consume more content than ever before. We’ve seen that every time a new platform has been introduced, people are viewing more content than ever before. Young people are bending time with multiple formats of content being enjoyed. At the same time, we’ve talked about that over the past few years and we expect that to continue.

Timothy Conder — Wells Fargo — Analyst

OK. And my follow-up is POS International, if you could give a little color there and I guess also related to that, then the e-comm penetration you talked about Latin America, but e-comm penetration in Europe and Asia relative to North America and has that had any bearing also on the POS here, given COVID lockdown in those areas?

Brian D. Goldner — Chairman of the Board and Chief Executive Officer

Yeah. We’ve clearly seen — if we look at just overall global POS by region, growth in Europe and growth in Asia-Pacific obviously, decline in Latin America that’s consistent with what we just described to you. As you look at global e-comm, Europe was very strong, some of our top customers our e-comm customers, also people who have developed more robust omnichannel executions. We talked about how our team had really reinvented that business in Europe to look at the way, there was a disintermediated new e-comm and omnichannel structure that was emerging, and how consumers get product. In Asia, very robust e-comm business as you know. And then also in Pacific, meaning Australia-New Zealand, we saw very strong growth in the first quarter. The team down there has done a fantastic job. There are other markets that are less penetrated on e-comm, and that’s where the challenges, in this particular period are more substantial or more — is higher.

Timothy Conder — Wells Fargo — Analyst

Okay, great. Thank you.

Operator

Thank you. At this time, we’ve reached the end of our question-and-answer session. And I will turn the floor back to Debbie Hancock for closing remarks.

Debbie Hancock — Senior Vice President of Investor Relations

Thank you, Rob, and thanks everyone for joining the call today. The replay will be available on our website in approximately two hours and management’s prepared remarks will be posted on our website following this call as well. Thank you.

Operator

[Operator Closing Remarks].